Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Client · Maintenance vendorSimulated

Aigna

3 jobs open · renews 21 Jan 2029, in 825 dayschecked just now

Jobs open

  1. INC0041199Camera not detectedCopenhagen office · handed over Fri 16 Oct, 08:00Clock paused, waiting on client site access · 2 h 10 min past · P2 (room degraded)Waiting on: client site access · Keystone service desk: Awaiting access
  2. INC0041215Room down: codec will not startNew York office · handed over today, 09:40Response due 13:40 · 1 h 40 min left · P1 (room down, meeting today)With Keystone Service · Keystone service desk: On the way
  3. INC0041214Video bar fan noise, swap under warrantyDublin office · handed over today, 08:05Due Tue 20 Oct, 08:05 · 20 h 5 min left · P2 (room degraded)With Keystone Service · Keystone service desk: Engineer assigned

1 closed recently, within the engagement's records.

Sites in scope

10 of Aigna's sites
  • Dublin office1 open
  • London officeNothing open
  • Copenhagen office1 open
  • New York office1 open
  • Chicago officeNothing open
  • Toronto officeNothing open
  • Juneau officeNothing open
  • Singapore officeNothing open
  • Tokyo officeNothing open
  • Melbourne officeNothing open

Crews on site today

No crew on site today.

Visits this week

No visits booked this week.

Stays with Keystone Service

    Nothing of your own recorded for Aigna.

    Stays with Aigna

    • Floor plans, IP addresses and switch portsRestricted: never shared
    • Sites outside the scopeAigna decides the scope
    • Work handed to anyone elseEven at a site in scope

    A provider's own Keia

    This is Keystone Service's view of a client

    Only Keystone Service's people see their own Keia, and each client only through its engagement. Aigna holds the same engagement under Vendors.

    See Aigna's side

    View as

    See Keia Atlas the way someone else does. A demo: nobody signs in.

    Viewing asAnna ByrneAV and IT delivery engineer · EMEA

    Suggested

    Delivery

    • Delivery engineerDesigns and commissions spaces, from survey to handover
    • Project managerRuns projects day to day: dates, suppliers and who does what
    • On-site technicianInstalls and fixes kit in the offices
    • Programme managerPlans the year of projects across every region
    • Engineering managerLeads the delivery engineers
    • Project management leadLeads the project managers
    • On-site services managerLeads the on-site technicians
    • Delivery managerThe whole delivery team, every region

    Support and service

    • Service desk analystTakes incidents as they arrive and routes them
    • Network engineerPorts, VLANs and patching
    • Service manager, AVOwns the AV standard and its service
    • Service manager, networkOwns the network standard and its service

    The Lab

    • Innovation engineerTests new kit before it ships

    Leadership

    • Head of AV and ITThe whole service, every region

    Partners

    • Integration vendorSees their own installations only
    • Service vendorRepairs under the service contract

    Overview

    • EveryoneEvery role's first screen at once, to see the whole picture

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    About Aigna

    Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.