Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

Manufacturer feedsSimulated

Known errors

5 to review · 2 known errors affect 171 unitschecked just now

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Ready for you

5 to decide

Looks like a known error · HP Poly

POLY-TC10-RESTART The TC10 doesn't reconnect to its system after a scheduled restart

Fixed in 5.0.1.470014 · 2 to decide ·

  • INC0041205Strong matchWren touch panel says "Not paired"7.04 Wren, Toronto office, Toronto · In progress, opened 19 OctSame modelOn 4.6.1.444241, affectedSame symptomSays "not paired"
  • INC0041190Strong matchKestrel touch panel stuck on "Not paired"12.06 Kestrel, Chicago office, Chicago · Resolved, opened 17 OctSame modelOn 4.6.2.460046, affectedSame symptomSays "not paired"

A repeat with no known error · HP Poly

Poly Studio Expansion Microphone: far end cannot hear

3 incidents in 30 days, 8 Oct to 17 Oct · New York office, Copenhagen office, Melbourne office

  1. 8 OctINC004116120.05 Curlew, New York office, New YorkResolved
  2. 14 OctINC00411644.07 Peregrine, Copenhagen office, CopenhagenIn progress, reopened
  3. 17 OctINC00411938.07 Peregrine, Melbourne office, MelbourneIn progress

Every known error

15 from 4 manufacturers
POLY-TC10-RESTARTFixedThe TC10 doesn't reconnect to its system after a scheduled restartHP Poly · Poly TC10Affected: 4.6.1.444241, 4.6.2.460046, 4.7.0-466077, 5.0.0-418922 · Fixed in 5.0.1.470014Affects us86 units in 9 officesPOLY-LENS-OFFLINEFixedSystems show as offline in Poly Lens while they work in the roomHP Poly · Poly Studio X32, Poly Studio X52, Poly Studio X72, Poly Studio G62Affected: 4.6.1.444241, 4.6.2.460046, 4.7.0-466077, 5.0.0-418922 · Fixed in 5.0.1.470014Affects us85 units in 9 officesDEMO-UNIFI-EX7-0031FixedThe Express 7 restarts again and again after a brief power dropUbiquiti UniFi · Ubiquiti UniFi Express 7 (UX7)Affected: 4.1.x · Fixed in 4.2.3May affect us100 units, version not trackedDemoDEMO-LOGI-TAP-0142FixedA scheduler panel keeps showing the old calendar after the room's calendar resource is renamedLogitech · Logitech Tap SchedulerAffected: 1.12.x, 1.13.x · Fixed in 1.14.0May affect us62 units, version not trackedDemoDEMO-LOGI-MEETUP-0087OpenThe MeetUp 2 microphone can mute itself after a laptop sleepsLogitech · Logitech MeetUp 2Affected: 2.4.xMay affect us17 units, version not trackedDemoDEMO-NG-AV-0210Won't fixA PoE port can stop giving power after a firmware updateNetgear · Netgear AV Line M4250-9G1F-PoE+ (GSM4210PD)Affected: 13.0.4.xMay affect us17 units, version not trackedDemoPOLY-501-TC10-DISCONNECTOpenThe TC10 disconnectsHP Poly · Poly TC10Affected: 5.0.1.470014May affect us1 units, version not trackedPVENG-35985OpenAn external camera reverts to the built-in camera after a rebootHP Poly · Poly Studio X52, Poly Studio X32Affected: 4.6.1.444241, 4.6.2.460046, 4.7.0-466077Doesn't affect usNo space meets the conditionPVENG-20443OpenWi-Fi problems with Cisco access pointsHP Poly · Poly Studio X32, Poly Studio X52, Poly Studio X72, Poly Studio G62Affected: 4.6.2.460046, 4.7.0-466077Doesn't affect usNo space meets the conditionVOICE-77624OpenAudio clipping on the Trio C60HP Poly · Poly Trio C60Affected: 4.7.0-466077Doesn't affect usNot in our fleetPOLY-500-TC10-HDMI-WAKEOpenAn X52 with a TC10 won't wake with HDMI connectedHP Poly · Poly Studio X52Affected: 5.0.0-418922Doesn't affect usNo unit on an affected versionPOLY-500-WIFI-DISCONNECTOpenWi-Fi won't disconnect after losing the networkHP Poly · Poly Studio X32, Poly Studio X52, Poly Studio X72, Poly Studio G62Affected: 5.0.0-418922Doesn't affect usNo unit on an affected versionPOLY-500-DEVICE-MODEOpenHDMI content stops the system entering Device Mode by itselfHP Poly · Poly Studio X32, Poly Studio X52, Poly Studio X72Affected: 5.0.0-418922Doesn't affect usNo unit on an affected versionPOLY-501-HDMI-WAKEOpenSystems fail to wake over HDMIHP Poly · Poly Studio X32, Poly Studio X52, Poly Studio X72, Poly Studio G62Affected: 5.0.1.470014Doesn't affect usNo unit on an affected versionPOLY-501-WIFIOpenWi-Fi issuesHP Poly · Poly Studio X32, Poly Studio X52, Poly Studio X72, Poly Studio G62Affected: 5.0.1.470014Doesn't affect usNo unit on an affected version

Manufacturer cases

2 on record
MC-001 TC10 touch controllers don't reconnect after the scheduled restartHP Poly · case DEMO-HPC-5091734 · raised 27 Jul 2026 by Sofia Reyes · known error POLY-TC10-RESTARTManufacturer investigatingMC-002 Confirm Google Meet support on the Studio X32 and X72HP Poly · raised 19 Oct 2026 by Sofia ReyesSent

Manufacturer feeds

Read with the firmware list

Logitech

Logitech Sync release notes (demo)

Last checked
19 Oct, 06:05
How often
Every morning
Known errors
2

Demo feed: made up for this demo. Checked times are simulated until a real feed replaces them.

Netgear

Netgear AV Line release notes (demo)

Last checked
19 Oct, 06:12
How often
Every morning
Known errors
1

Demo feed: made up for this demo. Checked times are simulated until a real feed replaces them.

HP Poly

Poly VideoOS release notes and the release posts on the HP Support Community

Last checked
19 Oct, 06:00
How often
Every morning
Known errors
11

From the manufacturer's public release notes. Checked times are simulated until a real feed replaces them.

Ubiquiti UniFi

UniFi release notes (demo)

Last checked
19 Oct, 06:10
How often
Every morning
Known errors
1

Demo feed: made up for this demo. Checked times are simulated until a real feed replaces them.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.