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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationHomeMonday, 19 October
Anna, ready for you
checked just now
You're on call from Monday 26 Oct, 08:00
EMEA out of hours, weekdays 19:00 to 07:00, and all weekend · Liam until then · escalate to Yusuf Demir
The rotaYou're on call until Monday 08:00
EMEA out of hours, weekdays 19:00 to 07:00, and all weekend · Backup Tom Ashby · escalate to Yusuf Demir
The rotaYou're backup on call until Monday 08:00
EMEA out of hours, weekdays 19:00 to 07:00, and all weekend · Liam is on call; you back them up · escalate to Yusuf Demir
The rotaYou're backup on call until 08:00 today
Americas out of hours, weekdays 19:00 to 07:00, and all weekend · Grace is on call; you back them up · escalate to Denise Carter
The rotaYou're on call until 08:00 today
Americas out of hours, weekdays 19:00 to 07:00, and all weekend · Backup Carlos Mendes · escalate to Denise Carter
The rotaYou're on call until Monday 08:00
Asia Pacific out of hours, weekdays 19:00 to 07:00, and all weekend · Backup Kenji Sato · escalate to Yusuf Demir
The rotaYou're backup on call until Monday 08:00
Asia Pacific out of hours, weekdays 19:00 to 07:00, and all weekend · Arjun is on call; you back them up · escalate to Yusuf Demir
The rotaHand over for cover
Covering
Ready for you
My day
Full scheduleNothing booked today. Your open work is below.
Client briefings
EventsChecks due
Room checksThe queue
See all in IncidentsFor your approval
Your team today
Team scheduleProjects by status
All projectsSingapore office booking panelsPRJ-11 · Singapore office · Deploy · gate 23 OctSlipped, now on plan1 waitingJuneau office fit-outPRJ-14 · Juneau office · Deploy · gate 23 OctSlipped, now on plan1 waitingChicago office hybrid roomsPRJ-10 · Chicago office · Hand over · gate 30 OctSlipped, now on plan3 openToronto office video bar refreshPRJ-13 · Toronto office · Deploy · gate 6 NovSlipped, now on plan8 openDublin office IDF switch refreshPRJ-16 · Dublin office · Procure · gate 6 NovSlipped, now on plan1 waitingNew York office video bar refreshPRJ-12 · New York office · Deploy · gate 20 NovSlipped, now on plan1 waitingHeron HDBaseT receiver RMAPRJ-21 · Chicago office · Procure · gate 23 OctOn plan1 waitingCopenhagen office meeting room refreshPRJ-17 · Copenhagen office · Plan · gate 30 OctOn plan4 openTokyo office hybrid meeting roomsPRJ-18 · Tokyo office · Design · gate 30 OctOn plan3 openPoly VideoOS 4.7.0 rolloutPRJ-22 · Dublin office · Plan · gate 30 OctOn plan12 openNew starters' home offices, OctoberPRJ-20 · Remote EMEA · Deploy · gate 2 NovOn plan8 openMelbourne office IDF switch refreshPRJ-19 · Melbourne office · Procure · gate 6 NovOn plan1 waitingDublin office divisible town hallPRJ-15 · Dublin office · Design · gate 13 NovOn plan1 waiting
With you
Nothing with you. Take something from Ready for you, or pick up work in the Work list.
Open the Work listTo review
Nothing to review. Things someone should look at, where nothing is down, show here.
Your office, every space
Open the office- New York, Level 21All fine
- New York, Level 22All fine
- Dublin, Third floor2 faults
- Dublin, Fourth floor1 fault
- Dublin, Fifth floorAll fine
- London, Second floorAll fine
- Chicago, Level 121 to review
- Chicago, Level 13All fine
- Toronto, Seventh floor1 fault
- Singapore, Twelfth floor1 to review
- Melbourne, Level 81 fault
- Tokyo, 15th floorAll fine
- Copenhagen, Fourth floor1 fault
- Juneau, Second floor1 fault
Key
- FineWorking as it should
- To reviewSomeone should look, nothing is down
- FaultNot working, or past its target
- Not reportingNo word from its feed within the window
The estate
LocationsWhat it costs
this month, with the last 12 monthsThe case: cost and valueLicences per seat€0Keia Atlas is open source. The tools it connects to keep their own licences.Finance connector · 08:00
Contracts ending within 90 days1Brightwave Integration, 21 NovVendor records and the finance connector · 08:00Remote fixes against site visits81% remote61 fixed remotely, 14 site visits this monthIncident records · 08:00
Energy at idle1,840 kWhAV and displays outside office hours this monthPower strip and display monitoring · 08:00
Every figure names where it came from and when. Money comes from the finance connector. All of it is simulated for the demo.
To review
2Your clients
each through its own engagement · nothing crosses between themAll clientsIntegrator for a project
Aigna: 3 jobs open, 1 past target
- SURV-0412Site survey before the 12.09 refitPast the clock by 3 days 2 h · was due Fri 16 Oct, 10:00
- SNAG-14-02Camera framing too tight for the far seatsDue Wed 21 Oct, 15:00 · 2 days 3 h left
- In scope
- 4 sites
- Next visit
- Tue 20, 10:00
- Renews
- 21 Apr 2027
Managed service on siteMade-up client
Fenwater Health: 3 jobs open, 1 past target
- FW-INC-2201Lecture theatre microphones drop outPast the clock by 2 h · was due 10:00
- FW-INC-2207Boardroom display flickersResponse due 12:30 · 30 min left
- In scope
- 3 sites
- Next visit
- Wed 21, 09:00
- Renews
- 21 Jan 2027
Maintenance vendorMade-up client
Quillmark Publishing: 1 job open
- QM-1142Podcast studio mixer humsDue Tue 20 Oct, 14:00 · 1 day 2 h left
- In scope
- 2 sites
- Next visit
- Thu 22, 09:30
- Renews
- 21 Jul 2027
Crews on site today
- Install crew 1 · 2 installersAigna, Juneau office · Reframing the camera in 2.02 (SNAG-14-02)
- Resident team · 2 techniciansFenwater Health, Boston campus · Rooms checked at 07:52; now on the boardroom display (FW-INC-2207)
Visits this week
- Tue 20, 10:00 · AignaChicago office · Site survey before the 12.09 refit (SURV-0412)Ready: access booked with reception, survey kit packed
- Wed 21, 09:00 · Fenwater HealthCambridge clinic · Swap the lecture theatre microphones (FW-INC-2201)Waiting on: parts, due Tuesday
- Thu 22, 09:30 · Quillmark PublishingDenver head office · Quarterly preventive maintenanceReady: access confirmed by Quillmark IT
Renewals
- Fenwater HealthRenews 21 Jan 2027, in 94 days
- AignaRenews 21 Apr 2027, in 184 days
- Quillmark PublishingRenews 21 Jul 2027, in 275 days
Northlight AV's own Keia: its crews, notes and costs stay here. Each client sees only what its engagement shares.
With you at Aigna
jobs handed to your company, worst first- SURV-0412 Site survey before the 12.09 refit12.09 Whooper Swan, ChicagoPast the clock by 3 days 2 h · was due Fri 16 Oct, 10:00Access: this space, the space design, the job's timeline · ends when the job closes
- SNAG-14-02 Camera framing too tight for the far seats2.02 Heron, JuneauDue Wed 21 Oct, 15:00 · 2 days 3 h leftAccess: this space, this unit, its build sheet, the job's timeline · ends when the job closes
- TASK-14-2-03 Record serials and MACs, 2.032.03 Wren, JuneauClock paused, waiting on switch ports patched by the network team · 5 days 17 h leftAccess: this space, its build sheet, the model and its setup guide, the job's timeline · ends when the job closes
Your contract with Aigna
- Snag fixed after handover10 working days
- Site survey after request5 working days
AG-INT-2025-04 · Ends 21 Apr 2027, in 184 days
Your contact at Aigna: Marcus Lee
Your access
3 spaces you can open today · 0 standing grants
Each job opens its own space, unit and build sheet, and closes them when it closes. Everything you open is logged.
- Data processing agreement: Signed 4 Apr 2025, runs to 21 Apr 2027
- Security assessment: Next due 10 Apr 2026
- DSGN-15-01 Design review: the divisible town hall3.04 Curlew, DublinDue Tue 20 Oct, 14:00 · 1 day 2 h leftAccess: the space design, the job's timeline · ends when the job closes
- SURV-0415 Site survey before the 3.09 refit3.09 Whooper Swan, DublinClock paused, waiting on floor access after 18:00 · 4 days 22 h leftAccess: this space, the space design, the job's timeline · ends when the job closes
Your contract with Aigna
- Snag fixed after handover10 working days
- Design review returned3 working days
AG-INT-2024-11 · Ends 21 Nov 2026, in 33 days
Your contact at Aigna: Anna Byrne
Your access
1 space you can open today · 0 standing grants
Each job opens its own space, unit and build sheet, and closes them when it closes. Everything you open is logged.
- Data processing agreement: Signed 5 Nov 2024, runs to 21 Nov 2026
- Security assessment: Next due 11 Nov 2026
- INC0041199 Camera not detected4.11 Goldcrest, CopenhagenClock paused, waiting on client site access · 2 h 10 min pastAccess: this space, this unit, its build sheet, the job's timeline · ends when the job closes
- INC0041215 Room down: codec will not start20.05 Curlew, New YorkResponse due 13:40 · 1 h 40 min leftAccess: this space, this unit, its build sheet, the job's timeline · ends when the job closes
- INC0041214 Video bar fan noise, swap under warranty3.09 Whooper Swan, DublinDue Tue 20 Oct, 08:05 · 20 h 5 min leftAccess: this space, this unit, its build sheet, the job's timeline · ends when the job closes
Your contract with Aigna
- P1 (room down, meeting today)4 hours on site
- P2 (room degraded)Next working day
- Advance replacement shippedNext working day
AG-SVC-2026-01 · Ends 21 Jan 2029, in 825 days
Your contact at Aigna: Sofia Reyes
Your access
3 spaces you can open today · 0 standing grants
Each job opens its own space, unit and build sheet, and closes them when it closes. Everything you open is logged.
- Data processing agreement: Signed 23 Dec 2025, runs to 21 Jan 2029
- Security assessment: Next due 31 Dec 2026
Your installation
Your spaces, the tasks assigned to your company, and the records Aigna needs from you: serial numbers, MAC addresses and photos.
Open your installationRecord
How we will know it works
the pilot measures, from the roadmap| Measure | At the start | Now | From |
|---|---|---|---|
| Meeting-start delay | 4 min 10 s | 2 min 40 s | Room booking and device monitoring · 08:00 |
| Lost time per incident | 3 h 5 min | 1 h 12 min | Incident records, the HappySignals method · 08:00 |
| Reassignment rate | 0.9 per job | 0.3 per job | Incident records · 08:00 |
| Remote fixes against site visits | 52% remote | 81% remote | Incident records · 08:00 |
| First-time fix | 78% | 89% | Incident records · 08:00 |
| Tool count | 12 consoles | 7 consoles | Settings, connectors · 08:00 |
| Audit preparation hours | 120 h per audit | 40 h per audit | Project records · 08:00 |
| Idle-hours energy | 2,600 kWh a month | 1,840 kWh a month | Power strip and display monitoring · 08:00 |
Measured the same way before and during the pilot, per space and per service, never per person. The figures are simulated.
The case: cost and value
an estimate a year, not a findingChange any input and the estimate follows. Sourced inputs are published figures (with their strength); assumptions are ours, to replace with your own.
- Value a year
- €82,274
- Running Keia Atlas a year
- €30,000
- Net a year
- €52,274
- Pays for itself in
- 4 months
- Meeting time lost to technology50 disrupted meetings a week × 6 people × 12.2 min × 52 weeks × €50 an hour; 25% avoided€158,600a year today€39,650value a year
- Time people lose to incidents64 incidents a month × 12 × 3.3 h × €50 an hour; 20% avoided€126,720a year today€25,344value a year
- Site visits that become remote fixes20 visits a month × 12 × 40% × (€200 a visit less €20 a remote fix)€48,000a year today€17,280value a year
The inputs5 sourced · 8 assumptions to replace
- AssumptionA loaded hourly cost. Replace it with your own; VALUE-SCAN uses €50 to price HappySignals' lost time.
- minSourcedLogitech study run by Harris Poll ↗Strength B, vendor-sponsoredThe median per person per disruption.
- a weekAssumptionThe worked example in VALUE-SCAN. Count yours from the incident records and room booking.
- peopleAssumptionThe worked example in VALUE-SCAN.
- %AssumptionNo published figure was found. Measure it: meeting-start delay is a pilot measure.
- hSourcedHappySignals Global IT Experience Benchmark 2026 ↗Strength B, vendor-sponsored3 h 18 min in 2026. Reported by the person, not measured.
- a monthFrom the demoFrom the demo's incident records (simulated). Use your own count.
- %AssumptionHappySignals Global IT Experience Benchmark 2025 ↗Strength B, vendor-sponsoredHappySignals 2025: lost time rises from 2 h with no reassignment to 9 h 28 min with several. The share avoided is ours.
- a monthFrom the demoFrom the demo's records (simulated).
- SourcedMetricNet ↗Strength B, figures from 2020About $220 per field-support ticket, converted and rounded to €200 (the conversion is ours).
- SourcedMetricNet ↗Strength B, figures from 2020About $22 per service-desk ticket, converted and rounded (the conversion is ours).
- %SourcedAVM-360 case study ↗Strength C, vendor, a single caseNearly 40% fewer unnecessary site visits in one case. A single vendor case: treat it as an upper bound.
- AssumptionHosting and about a fifth of one person's time. There is no licence per seat.
Your changes stay in this browser only.
Done automatically today
What changed overnight
Knowledge to review
Your tasks
Today
This week
Later
Done today
Nothing assigned to you right now.
See all in the Work listNext device
Provisioning waiting
Next device
Firmware and advisories
Known errorsFirmware standard
4.6.2.460046Poly VideoOS4.6.2.460046 is the standard · 4.7.0-466077 in the Lab · 4 modelsAdvisories
Do not install Poly VideoOS 5 on any Google Meet roomDo not install · Poly Studio X32, Poly Studio X52, Poly Studio X72, Poly Studio G62The G62 is not supported for Google MeetAction needed · Poly Studio G62External camera can revert to the built-in camera after a rebootCheck · Poly Studio X52, Poly Studio X32Google Meet support on the X32 and X72 isn't in the vendor listsCheck · Poly Studio X32, Poly Studio X72In the Lab
The LabGates due
23 OctDeploy gate, Singapore office booking panelsAV and IT delivery engineer signs23 OctDeploy gate, Juneau office fit-outAV and IT delivery engineer signs23 OctProcure gate, Heron HDBaseT receiver RMAProject manager signs30 OctHand over gate, Chicago office hybrid roomsService manager, AV signs30 OctPlan gate, Copenhagen office meeting room refreshProgramme manager signs30 OctDesign gate, Tokyo office hybrid meeting roomsService manager, AV signs30 OctPlan gate, Poly VideoOS 4.7.0 rolloutService manager, AV signs2 NovDeploy gate, New starters' home offices, OctoberAV and IT delivery engineer signs6 NovDeploy gate, Toronto office video bar refreshAV and IT delivery engineer signs6 NovProcure gate, Dublin office IDF switch refreshProject manager signs6 NovProcure gate, Melbourne office IDF switch refreshProject manager signs13 NovDesign gate, Dublin office divisible town hallService manager, AV signs20 NovDeploy gate, New York office video bar refreshAV and IT delivery engineer signs
Waiting on, your projects
Fix the calendar resource for Curlew and RobinSingapore office booking panels · Mei Tan · Waiting for the Google Workspace admin to share the room calendarsPrinter on the network and in the print queueJuneau office fit-out · Anna Byrne · Certificate request with IT securityReceive the opticsDublin office IDF switch refresh · Ruth Kelly · Optics on back order until mid OctoberSwap the X72 in Whooper SwanNew York office video bar refresh · Carlos Mendes · Room booked for a board meeting until 14 OctoberWait for the replacement receiver and record when it shipsHeron HDBaseT receiver RMA · David Okoro · Kramer ships the replacement on 2 October (RMA-55120)Chase the console server backorderMelbourne office IDF switch refresh · Hana Mori · Distributor has no date yetFacilities quote for the moving wallDublin office divisible town hall · Ruth Kelly · Waiting on the landlord's approval
What is stuck
Heron video bar, Juneau officeUrgent · Sam Okafor to Sofia Reyes · The new Studio X52 arrived on VideoOS 4.7.0, which is still in the Lab. The setup guide is…Dublin office IDF, floor 4Urgent · Liam Doyle to Declan Moore · Access switch 2 in the floor 4 IDF shows a failed power supply. Spaces on floor 4 still ha…Fix the calendar resource for Curlew and RobinWaiting on · Singapore office booking panels · Mei Tan · Waiting for the Google Workspace admin to share the room calendarsPrinter on the network and in the print queueWaiting on · Juneau office fit-out · Anna Byrne · Certificate request with IT securityReceive the opticsWaiting on · Dublin office IDF switch refresh · Ruth Kelly · Optics on back order until mid OctoberSwap the X72 in Whooper SwanWaiting on · New York office video bar refresh · Carlos Mendes · Room booked for a board meeting until 14 OctoberWait for the replacement receiver and record when it shipsWaiting on · Heron HDBaseT receiver RMA · David Okoro · Kramer ships the replacement on 2 October (RMA-55120)
See all 7 waiting on something in the Work list The regions
| Region | Offices | Spaces | Incidents |
|---|---|---|---|
| EMEA | 3 | 115 | 6 |
| Americas | 4 | 155 | 4 |
| Asia Pacific | 3 | 74 | 2 |
Across Aigna10 offices · 344 spaces · 1,631 devices
NYCNew York officeNew York, United StatesDUBDublin officeDublin, IrelandLONLondon officeLondon, United KingdomCHIChicago officeChicago, United StatesTORToronto officeToronto, CanadaSINSingapore officeSingapore, SingaporeMELMelbourne officeMelbourne, AustraliaTYOTokyo officeTokyo, JapanCPHCopenhagen officeCopenhagen, DenmarkJNUJuneau officeJuneau, United StatesREMRemote EMEAHome offices, EMEARAMRemote AmericasHome offices, AmericasRAPRemote APACHome offices, APAC