Keia Atlas

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Job · IncidentINC0041171SimulatedKeystone service desk · KS-48744 · 11:58

Touch panel cracked

Closed within the clockchecked just now

  • Tue 13 Oct, 11:00Due
  • 1 h 30 minClosed with time left
  • 4Access ended

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Space
4.05 Goldcrest, Dublin office
Unit
Touch controller · Poly TC10
Serial
DEMO-DUB-000383
Asset tag
AG-000383
IP address and switch port
Not shared with partners
Who booked the space
Not shared with partners
Floor planNot shared with partners. The job needs the space, not the floor.

The job

Why
Glass cracked, advance replacement
The contract clock
Closed within the clockAdvance replacement shipped, from AG-SVC-2026-01. The same clock on both sides; waiting on Aigna stops it.
Status
Done · Keystone service desk: Closed Keystone service desk · KS-48744 · 11:58
Handed over
Mon 12 Oct, 11:00, by Liam Doyle

Timeline

Nothing recorded on this job yet beyond the hand-off.

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Viewing asAnna ByrneAV and IT delivery engineer · EMEA

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Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

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About INC0041171 Touch panel cracked

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.