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Vendor access
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Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationJob · IncidentINC0041199SimulatedKeystone service desk · KS-48790 · 11:58
Camera not detected
Clock paused, waiting on client site access · 2 h 10 min pastchecked just now
- 08:00Due
- 2 h 10 minPast the clock by
- 4Things you can open
This job is not handed to your company
A partner opens only the jobs handed to them. Your jobs are on your Home.
Go to your HomeYou are Aigna staff: this is the job as Keystone Service sees it, through the link they were sent.
- Space
- 4.11 Goldcrest, Copenhagen office
- Unit
- Video bar · Logitech MeetUp 2
- Serial
- DEMO-CPH-000235
- Asset tag
- AG-000235
- IP address and switch port
- Not shared with partners
- Who booked the space
- Not shared with partners
Floor planNot shared with partners. The job needs the space, not the floor.
The job
- Why
- Camera missing after the firmware update, needs a swap
- The contract clock
- Clock paused, waiting on client site access · 2 h 10 min pastP2 (room degraded), from AG-SVC-2026-01. The same clock on both sides; waiting on Aigna stops it.
- Status
- Waiting on: client site access · Keystone service desk: Awaiting access Keystone service desk · KS-48790 · 11:58
- Handed over
- Fri 16 Oct, 08:00, by Anna Byrne
Timeline
3 entries- 10:10Keystone: waiting on site access to the fourth floor
- Fri 16 Oct, 08:00Anna handed it to Keystone Service (vendor): camera missing after the firmware update
- Fri 16 Oct, 07:44Opened from the room: the camera is not found