Keia Atlas

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Job · IncidentINC0041215SimulatedKeystone service desk · KS-48820 · 11:58

Room down: codec will not start

Response due 13:40 · 1 h 40 min leftchecked just now

  • 13:40Response due
  • 1 h 40 minLeft on the clock
  • 4Things you can open

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No single unit on this job
Space
20.05 Curlew, New York office
IP address and switch port
Not shared with partners
Who booked the space
Not shared with partners
Floor planNot shared with partners. The job needs the space, not the floor.

The job

Why
Codec stuck at the start screen after a power cut, meeting at 14:00
The contract clock
Response due 13:40 · 1 h 40 min leftP1 (room down, meeting today), from AG-SVC-2026-01. The same clock on both sides; waiting on Aigna stops it.
Status
With Keystone Service · Keystone service desk: On the way Keystone service desk · KS-48820 · 11:58
Handed over
today, 09:40, by Anna Byrne

Timeline

2 entries
  1. 09:40Anna handed it to Keystone Service (vendor): codec stuck after a power cut, meeting at 14:00
  2. 09:31Opened by the service desk: nothing starts in the room

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See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

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About INC0041215 Room down: codec will not start

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.