Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

IncidentINC0041164

In progress, reopenedOn call: Liam Doyle until Monday 08:00SimulatedServiceNow · INC0041164 · 10:25

Crackle from the second table microphone in Peregrine

With Tomchecked just now

  1. New14 Oct, 10:12 · Freja Holm38 min
  2. In progress14 Oct, 10:50 · Tom Ashby23 h
  3. Resolved15 Oct, 09:30 · Tom AshbyFixed
  4. ReopenedIn progress17 Oct, 10:25 · Priya Nair2 days so far
  5. ResolvedNot yet

Response target 8 working hours · taken in 38 min

4.07 Peregrine

Hybrid meeting room · Microphone litSpace page
8. Chooses between the laptop inputs, Kramer SWT3-31-HU · Behind the display7. In-room network switch, Netgear AV Line M4250-9G1F-PoE+ (GSM4210PD) · Behind the displayPlate A: Wall plate behind display 1. 4 Type K sockets, 3 data ports. Power 1: Display Power 2: Video bar Power 3: HDBaseT receivers Power 4: Chooses between the laptop inputs Data 1: Display Data 2: In-room network switch Data 3: sparePlate A: Wall plate behind display 1. 4 Type K sockets, 3 data ports. Power 1: Display Power 2: Video bar Power 3: HDBaseT receivers Power 4: Chooses between the laptop inputs Data 1: Display Data 2: In-room network switch Data 3: spare11. HDBaseT receivers, Kramer EXT3-POE-XR-R · Behind the displayMarker board3. Video bar, Poly Studio X72 · Display wall1. Display (75 in shown) · Display wall12. HDBaseT receivers, Kramer EXT3-POE-XR-R · Behind the displayPlate B: Wall plate behind display 2. 4 Type K sockets, 2 data ports. Power 5: Display Power 6: HDBaseT receivers Power 7: In-room network switch Power 8: spare Data 4: Display Data 5: Video barPlate B: Wall plate behind display 2. 4 Type K sockets, 2 data ports. Power 5: Display Power 6: HDBaseT receivers Power 7: In-room network switch Power 8: spare Data 4: Display Data 5: Video bar2. Display (75 in shown) · Display wall6. Microphone, Poly Studio Expansion Microphone · On the deskPlate D: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: Scheduler panel13. Scheduler panel, Logitech Tap Scheduler · outside the door9. HDBaseT transmitters, one per side table, Kramer EXT3-C-XR-T · Below the table10. HDBaseT transmitters, one per side table, Kramer EXT3-C-XR-T · Below the table4. Touch controller, Poly TC10 · On the desk4. Touch controller, Poly TC10 · On the deskPlate C: Floor box in the floor under the table. 4 Type K sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitters, one per side table Power 2: HDBaseT transmitters, one per side table Power 3: spare Power 4: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link 1 Direct run 2: HDBaseT link 2 Direct run 3: table microphone 1 Direct run 4: table microphone 2 Direct run 5: spare5. Microphone, Poly Studio Expansion Microphone · On the deskTrack behind the displayTray under the tablespineFloor boxFloor duct, in the floorFloor duct, in the floorWall riser, up to the trackTray under the tableTray under the tableTray under the tableFloor boxFloor boxPlate A: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate B: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate C: cabled through the floor void to the ceiling above the door, back to the comms roomHDMI: Video bar HDMI out 1 to Display 1 HDMI in, via the track behind the displayHDMI: Video bar HDMI out 2 to Display 2 HDMI in, via the track behind the displayCat 6A: HDBaseT transmitter 1 HDBaseT to HDBaseT receiver 1 HDBaseT, via the table tray, the cable spine, floor box C, the floor duct, the wall riser and the track behind the displayCat 6A: HDBaseT transmitter 2 HDBaseT to HDBaseT receiver 2 HDBaseT, via the table tray, the cable spine, floor box C, the floor duct, the wall riser and the track behind the displayUSB-C: HDBaseT transmitter 1 USB-C to a laptop, via the table trayUSB-C: HDBaseT transmitter 2 USB-C to a laptop, via the table trayHDMI: HDBaseT receiver 1 HDMI out to Chooses between the laptop inputs HDMI in 2, via the track behind the displayHDMI: HDBaseT receiver 2 HDMI out to Chooses between the laptop inputs HDMI in 3, via the track behind the displayUSB: HDBaseT receiver 1 USB-B to Chooses between the laptop inputs USB-B 2, via the track behind the displayUSB: HDBaseT receiver 2 USB-B to Chooses between the laptop inputs USB-B 3, via the track behind the displayHDMI: Chooses between the laptop inputs HDMI out 1 to Video bar HDMI in, via the track behind the displayUSB: Chooses between the laptop inputs USB-A 2 to Video bar USB-C, via the track behind the displayCat 6: Chooses between the laptop inputs LAN to In-room network switch LAN 2, via the track behind the displayCat 6: Video bar LAN 2 to In-room network switch LAN 1, via the track behind the displayCat 6: In-room network switch LAN 9 to plate A, data 2, via the track behind the displayCat 6: Video bar LAN 1 to plate B, data 5, via the track behind the displayCat 6: Display 1 LAN to plate A, data 1, via the track behind the displayCat 6: Display 2 LAN to plate B, data 4, via the track behind the displayMicrophone: Microphone 1 mic port to Video bar mic port, via the table tray, the cable spine, floor box C, the floor duct, the wall riser and the track behind the displayCat 6: Touch controller LAN to plate C, data 1, via the table tray, the cable spine and floor box CCat 6: Scheduler panel LAN to plate D, data 1, plugged in beside itPower: Display 1 power to plate A, power 1, via the track behind the displayPower: Video bar power to plate A, power 2, via the track behind the displayPower: HDBaseT receiver 1 power to plate A, power 3, via the track behind the displayPower: Chooses between the laptop inputs power to plate A, power 4, via the track behind the displayPower: Display 2 power to plate B, power 5, via the track behind the displayPower: HDBaseT receiver 2 power to plate B, power 6, via the track behind the displayPower: In-room network switch power to plate B, power 7, via the track behind the displayPower: HDBaseT transmitter 1 power to plate C, power 1, via the table tray, the cable spine and floor box CPower: HDBaseT transmitter 2 power to plate C, power 2, via the table tray, the cable spine and floor box CWhere the data comes in: above the door, from Comms room (MDF) 4.171. Display12. Display23. Video bar36. Microphone64. Touch controller45. Microphone58. Chooses between the laptop inputs, behind the display87. In-room network switch, behind the display711. HDBaseT receivers, behind the display1112. HDBaseT receivers, behind the display1213. Scheduler panel, at the door139. HDBaseT transmitters, one per side table, below the table910. HDBaseT transmitters, one per side table, below the table10Plate A: Wall plate behind display 1. 4 Type K sockets, 3 data ports. Power 1: Display Power 2: Video bar Power 3: HDBaseT receivers Power 4: Chooses between the laptop inputs Data 1: Display Data 2: In-room network switch Data 3: spareAPlate B: Wall plate behind display 2. 4 Type K sockets, 2 data ports. Power 5: Display Power 6: HDBaseT receivers Power 7: In-room network switch Power 8: spare Data 4: Display Data 5: Video barBPlate D: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: Scheduler panelDPlate C: Floor box in the floor under the table. 4 Type K sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitters, one per side table Power 2: HDBaseT transmitters, one per side table Power 3: spare Power 4: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link 1 Direct run 2: HDBaseT link 2 Direct run 3: table microphone 1 Direct run 4: table microphone 2 Direct run 5: spareC

Drawn to scale · 6.60 × 5.20 m, 34.3 m² · 8 seats · Outlets: Type C, E, F, K sockets; European frames, 80 mm a socket, 71 mm apart; floor boxes with a 300 mm lid · C-shaped table 4.8 × 1.6 m, nearest edge 1.45 m from the display wall

Do

The job’s own verbs

Record

Timeline

Every event: who, what, when and where it came from
  1. 17 Oct

  2. rule: Match tickets to spaces (Priya) Device management: microphone 2 has dropped out four times since Thursday, the same as before the fix. ·

  3. Priya Nair Took it: Reopened: the caller says the crackle came back in Friday's 10:00 call.

    ServiceNow · INC0041164

  4. 15 Oct

  5. Tom Ashby Resolved, fixed: Reseated microphone 2's cable at the table box; the clip was loose. Test call with no crackle.

    ServiceNow · INC0041164

  6. 14 Oct

  7. Tom Ashby Took it: Covering Copenhagen this week; in the room tomorrow morning.

    ServiceNow · INC0041164

  8. rule: Match tickets to spaces (Priya) Matched to microphone 2 in Peregrine at the Copenhagen office. Device management: microphone 2 dropped out of the video bar's device list three times this morning. ·

  9. Freja Holm Came in: Raised from the self-service portal after a client call.

    ServiceNow · INC0041164

  10. Keia Atlas Proposed P3, from impact and urgency

  11. 17 Jul 2025

  12. Asset register Peregrine microphone 2 installed

    DEMO-CPH-000207 · AG-000207

Wiring, with the microphone's path lit

15 signal cables, 15 to outlets
VideoHDBaseTUSBNetworkAudio

Everything its signal passes through is lit.

Where it startsCarried, switched and processedWhere it endsHDMI: Video bar, hdmi-out-1 to Display 1, hdmi-in-1HDMI: Video bar, hdmi-out-2 to Display 2, hdmi-in-1Cat 6A: HDBaseT transmitters, one per side table 1, hdbaset-1 to HDBaseT receivers 1, hdbaset-1Cat 6A: HDBaseT transmitters, one per side table 2, hdbaset-1 to HDBaseT receivers 2, hdbaset-1USB-C: HDBaseT transmitters, one per side table 1, usb-c-1 to LaptopUSB-C: HDBaseT transmitters, one per side table 2, usb-c-1 to LaptopHDMI: HDBaseT receivers 1, hdmi-out-1 to Chooses between the laptop inputs, hdmi-in-2HDMI: HDBaseT receivers 2, hdmi-out-1 to Chooses between the laptop inputs, hdmi-in-3USB: HDBaseT receivers 1, usb-b-1 to Chooses between the laptop inputs, usb-b-2USB: HDBaseT receivers 2, usb-b-1 to Chooses between the laptop inputs, usb-b-3HDMI: Chooses between the laptop inputs, hdmi-out-1 to Video bar, hdmi-in-1USB: Chooses between the laptop inputs, usb-a-2 to Video bar, usb-c-1Cat 6: Chooses between the laptop inputs, lan-1 to In-room network switch, lan-2Cat 6: Video bar, lan-2 to In-room network switch, lan-1Poly microphone: Microphone 1, mic-1 to Video bar, mic-1Video bar, Poly Studio X72Video barPoly Studio X72hdmi-in-1 · HDMIusb-c-1 · USB-Cmic-1 · Proprieta…hdmi-out-1 · HDMIhdmi-out-2 · HDMIlan-2 · RJ45Network, behind the display #5Network, behind the…Power, behind the display #2Power, behind the d…Display 1, Model set per projectDisplay 1Model set per projecthdmi-in-1Network, behind the display #1Network, behind the…Power, behind the display #1Power, behind the d…Display 2, Model set per projectDisplay 2Model set per projecthdmi-in-1Network, behind the display #4Network, behind the…Power, behind the display #5Power, behind the d…HDBaseT transmitters, one per side table 1, Kramer EXT3-C-XR-THDBaseTtransmitters…Kramer EXT3-C-XR-Tusb-c-1 · USB-Chdbaset-1 · RJ45Power, under the table #1Power, under the ta…HDBaseT receivers 1, Kramer EXT3-POE-XR-RHDBaseTreceivers 1Kramer EXT3-POE-XR-Rhdbaset-1 · RJ45hdmi-out-1 · HDMIusb-b-1 · USB-BPower, behind the display #3Power, behind the d…HDBaseT transmitters, one per side table 2, Kramer EXT3-C-XR-THDBaseTtransmitters…Kramer EXT3-C-XR-Tusb-c-1 · USB-Chdbaset-1 · RJ45Power, under the table #2Power, under the ta…HDBaseT receivers 2, Kramer EXT3-POE-XR-RHDBaseTreceivers 2Kramer EXT3-POE-XR-Rhdbaset-1 · RJ45hdmi-out-1 · HDMIusb-b-1 · USB-BPower, behind the display #6Power, behind the d…Laptop, The person's ownLaptopThe person's owncableChooses between the laptop inputs, Kramer SWT3-31-HUChoosesbetween the…Kramer SWT3-31-HUhdmi-in-2 · HDMIhdmi-in-3 · HDMIusb-b-2 · USB-Busb-b-3 · USB-Bhdmi-out-1 · HDMIusb-a-2 · USB-Alan-1 · RJ45Power, behind the display #4Power, behind the d…In-room network switch, Netgear AV Line M4250-9G1F-PoE+ (GSM4210PD)In-roomnetwork…Netgear AV Line M425…lan-2 · RJ45lan-1 · RJ45Network, behind the display #2Network, behind the…Power, behind the display #7Power, behind the d…Microphone 1, Poly Studio Expansion MicrophoneMicrophone 1Poly Studio Expansio…mic-1 · RJ11Touch controller, Poly TC10TouchcontrollerPoly TC10Network, under the table #1Network, under the …Scheduler panel, Logitech Tap SchedulerSchedulerpanelLogitech Tap Schedul…Network, at the door #1Network, at the doo…
List every cable
CableFromTo
HDMIVideo bar, hdmi-out-1Display 1, hdmi-in-1
HDMIVideo bar, hdmi-out-2Display 2, hdmi-in-1
Cat 6AHDBaseT transmitters, one per side table 1, hdbaset-1HDBaseT receivers 1, hdbaset-1Direct cable run 1
Cat 6AHDBaseT transmitters, one per side table 2, hdbaset-1HDBaseT receivers 2, hdbaset-1Direct cable run 2
USB-CHDBaseT transmitters, one per side table 1, usb-c-1LaptopLeft side table
USB-CHDBaseT transmitters, one per side table 2, usb-c-1LaptopRight side table
HDMIHDBaseT receivers 1, hdmi-out-1Chooses between the laptop inputs, hdmi-in-2
HDMIHDBaseT receivers 2, hdmi-out-1Chooses between the laptop inputs, hdmi-in-3
USBHDBaseT receivers 1, usb-b-1Chooses between the laptop inputs, usb-b-2
USBHDBaseT receivers 2, usb-b-1Chooses between the laptop inputs, usb-b-3
HDMIChooses between the laptop inputs, hdmi-out-1Video bar, hdmi-in-1
USBChooses between the laptop inputs, usb-a-2Video bar, usb-c-1Device mode
Cat 6Chooses between the laptop inputs, lan-1In-room network switch, lan-2The switch powers the switcher (PoE)
Cat 6Video bar, lan-2In-room network switch, lan-1Link-local network for Poly IP accessories
Cat 6In-room network switch, lan-9Data outlet 2, behind the displayUplink
Cat 6Video bar, lan-1Data outlet 5, behind the display
Cat 6Display 1, lan-1Data outlet 1, behind the display
Cat 6Display 2, lan-1Data outlet 4, behind the display
Poly microphoneMicrophone 1, mic-1Video bar, mic-1The second microphone chains from the first (house assumption)
Cat 6Touch controller, lan-1Data outlet 1, below the table
Cat 6Scheduler panel, lan-1Data outlet 1, at the door
PowerDisplay 1, power-inPower outlet 1, behind the display
PowerVideo bar, power-inPower outlet 2, behind the display
PowerHDBaseT receivers 1, power-inPower outlet 3, behind the display
PowerChooses between the laptop inputs, power-inPower outlet 4, behind the display
PowerDisplay 2, power-inPower outlet 5, behind the display
PowerHDBaseT receivers 2, power-inPower outlet 6, behind the display
PowerIn-room network switch, power-inPower outlet 7, behind the display
PowerHDBaseT transmitters, one per side table 1, power-inPower outlet 1, below the table
PowerHDBaseT transmitters, one per side table 2, power-inPower outlet 2, below the table
Raw

Raw

The audit log for this job
17 Oct, 10:27 Done automatically: Device management: microphone 2 has dropped out four times since Thursday, the same as before the fixMatch tickets to spaces (Priya Nair) · Keia Atlas17 Oct, 10:25 Priya Nair took INC0041164Priya Nair · ServiceNow15 Oct, 09:30 INC0041164 is resolvedTom Ashby · ServiceNow14 Oct, 10:50 Tom Ashby took INC0041164Tom Ashby · ServiceNow14 Oct, 10:14 Done automatically: Matched to microphone 2 in Peregrine at the Copenhagen office. Device management: microphone 2 dropped out of the video bar's device list three times this morningMatch tickets to spaces (Priya Nair) · Keia Atlas14 Oct, 10:12 Proposed P3 for INC0041164Keia Atlas · Keia Atlas14 Oct, 10:12 INC0041164 is newFreja Holm · ServiceNow

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

Appearance
LookStudio
Text size
Default

Report

Tell the team

About INC0041164 Crackle from the second table microphone in Peregrine

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.