Keia Atlas

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Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

IncidentINC0041193

In progressOn call: Arjun Rao until Monday 08:00SimulatedServiceNow · INC0041193 · 09:05

Peregrine's table microphone cuts out during calls

With Rubychecked just now

  1. New17 Oct, 10:40 · Isla Brennan35 min
  2. In progress17 Oct, 11:15 · Ruby Chen2 days so far
  3. ResolvedNot yet

Response target 8 working hours · taken in 35 min

8.07 Peregrine

Small meeting room · Microphone litSpace page
Plate A: Wall plate behind the display. 8 Type I sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: spare Power 5: spare (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spare5. HDBaseT receiver at the display, Kramer EXT3-POE-XR-R · Behind the displayPlate A: Wall plate behind the display. 8 Type I sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: spare Power 5: spare (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: sparePlate A: Wall plate behind the display. 8 Type I sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: spare Power 5: spare (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spare2. Video bar, Poly Studio X52 · Display wallPlate A: Wall plate behind the display. 8 Type I sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: spare Power 5: spare (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: sparePlate A: Wall plate behind the display. 8 Type I sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: spare Power 5: spare (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spare1. Display (85 in shown) · Display wallPlate B: Floor box in the floor under the table. 2 Type I sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: extra microphone (optional) Direct run 3: spare Direct run 4: spare Direct run 5: spare4. HDBaseT transmitter, Kramer EXT3-C-XR-T · Below the tablePlate D: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: scheduler panel (optional)Plate C: Floor box in the floor by the table. 2 Type I sockets. Power 1: spare Power 2: spareMarker board3. Touch controller, Poly TC10 · On the desk3. Touch controller, Poly TC10 · On the desk6. Microphone, Poly Studio Expansion Microphone · On the deskTrack behind the displayTray under the tableUp the table legFloor cable coverFloor boxFloor boxFloor duct, in the floorFloor duct, in the floorWall riser, up to the trackFloor boxPlate A: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate B: cabled through the floor void to the ceiling above the door, back to the comms roomPlate C: cabled through the floor void to the ceiling above the door, back to the comms roomHDMI: Video bar HDMI out 1 to Display HDMI in, via the track behind the displayCat 6: Display LAN to plate A, data 1, via the track behind the displayCat 6: Video bar LAN to plate A, data 2, via the track behind the displayCat 6: Touch controller LAN to plate B, data 1, via the table tray, the table leg, the floor cable cover and floor box BCat 6A: HDBaseT transmitter HDBaseT to HDBaseT receiver at the display HDBaseT, via the table tray, the table leg, the floor cable cover, floor box B, the floor duct, the wall riser and the track behind the displayUSB-C: HDBaseT transmitter USB-C to a laptop, via the table trayHDMI: HDBaseT receiver at the display HDMI out to Video bar HDMI in, via the track behind the displayUSB: HDBaseT receiver at the display USB-B to Video bar USB-C, via the track behind the displayMicrophone: Microphone mic port to Video bar mic port, via the table tray, the table leg, the floor cable cover, floor box B, the floor duct, the wall riser and the track behind the displayPower: Display power to plate A, power 1, via the track behind the displayPower: HDBaseT receiver at the display power to plate A, power 2, via the track behind the displayPower: HDBaseT transmitter power to plate B, power 1, via the table tray, the table leg, the floor cable cover and floor box BPower: Video bar power to plate A, power 3, via the track behind the displayWhere the data comes in: above the door, from Comms room (MDF) 8.171. Display12. Video bar23. Touch controller36. Microphone6Plate C: Floor box in the floor by the table. 2 Type I sockets. Power 1: spare Power 2: spareC5. HDBaseT receiver at the display, behind the display54. HDBaseT transmitter, below the table4Plate A: Wall plate behind the display. 8 Type I sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: spare Power 5: spare (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spareAPlate D: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: scheduler panel (optional)DPlate B: Floor box in the floor under the table. 2 Type I sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: extra microphone (optional) Direct run 3: spare Direct run 4: spare Direct run 5: spareB

Drawn to scale · 3.66 × 6.10 m, 22.3 m² · 6 seats · Outlets: Type I sockets; Australian plates, 116 × 76 mm; floor boxes with a 300 mm lid · Table 3.0 × 1.2 m (house choice)

Do

The job’s own verbs

Record

Timeline

Every event: who, what, when and where it came from
  1. Today, 19 Oct

  2. Ruby Chen Dropped out twice more this morning. Reseating didn't hold.

    ServiceNow · INC0041193

  3. 17 Oct

  4. Ruby Chen Took it: Reseated the cable at the table box. Watching it over the weekend.

    ServiceNow · INC0041193

  5. rule: Match tickets to spaces (Priya) Matched to the Peregrine microphone at the Melbourne office. Device management: the microphone dropped out of the video bar's device list five times since Wednesday. ·

  6. Isla Brennan Came in: Raised from the self-service portal.

    ServiceNow · INC0041193

  7. Keia Atlas Proposed P3, from impact and urgency

  8. 4 Jun 2023

  9. Asset register Peregrine microphone installed

    DEMO-MEL-000529 · AG-000529

Wiring, with the microphone's path lit

6 signal cables, 7 to outlets
VideoHDBaseTUSBAudio

Everything its signal passes through is lit.

Where it startsCarried, switched and processedWhere it endsHDMI: Video bar, hdmi-out-1 to Display, hdmi-in-1Cat 6A: HDBaseT transmitter, hdbaset-1 to HDBaseT receiver at the display, hdbaset-1USB-C: HDBaseT transmitter, usb-c-1 to LaptopHDMI: HDBaseT receiver at the display, hdmi-out-1 to Video bar, hdmi-in-1USB: HDBaseT receiver at the display, usb-b-1 to Video bar, usb-c-1Poly microphone: Microphone, mic-1 to Video bar, mic-1Video bar, Poly Studio X52Video barPoly Studio X52hdmi-in-1 · HDMIusb-c-1 · USB-Cmic-1 · Proprietaryhdmi-out-1 · HDMINetwork, behind the display #2Network, behind the di…Power, behind the display #3Power, behind the disp…Display, Model set per projectDisplayModel set per projecthdmi-in-1Network, behind the display #1Network, behind the di…Power, behind the display #1Power, behind the disp…Touch controller, Poly TC10Touch controllerPoly TC10Network, under the table #1Network, under the tab…HDBaseT transmitter, Kramer EXT3-C-XR-THDBaseTtransmitterKramer EXT3-C-XR-Tusb-c-1 · USB-Chdbaset-1 · RJ45Power, under the table #1Power, under the table…HDBaseT receiver at the display, Kramer EXT3-POE-XR-RHDBaseT receiverat the displayKramer EXT3-POE-XR-Rhdbaset-1 · RJ45hdmi-out-1 · HDMIusb-b-1 · USB-BPower, behind the display #2Power, behind the disp…Laptop, The person's ownLaptopThe person's owncableMicrophone, Poly Studio Expansion MicrophoneMicrophonePoly Studio Expansion M…mic-1 · RJ11
List every cable
CableFromTo
HDMIVideo bar, hdmi-out-1Display, hdmi-in-1
Cat 6Display, lan-1Data outlet 1, behind the display
Cat 6Video bar, lan-1Data outlet 2, behind the display
Cat 6Touch controller, lan-1Data outlet 1, below the table
Cat 6AHDBaseT transmitter, hdbaset-1HDBaseT receiver at the display, hdbaset-1In direct cable run 1, floor box to display wall. The receiver powers the transmitter over this cable.
USB-CHDBaseT transmitter, usb-c-1LaptopThe table cable people plug their laptop into
HDMIHDBaseT receiver at the display, hdmi-out-1Video bar, hdmi-in-1
USBHDBaseT receiver at the display, usb-b-1Video bar, usb-c-1Laptop USB through to the video bar, for device mode
Poly microphoneMicrophone, mic-1Video bar, mic-1Over direct cable run 2, with the extension kit
PowerDisplay, power-inPower outlet 1, behind the display
PowerHDBaseT receiver at the display, power-inPower outlet 2, behind the display
PowerHDBaseT transmitter, power-inPower outlet 1, below the tableOptional: the transmitter can also run on power from the receiver
PowerVideo bar, power-inPower outlet 3, behind the display
Raw

Raw

The audit log for this job
17 Oct, 11:15 Ruby Chen took INC0041193Ruby Chen · ServiceNow17 Oct, 10:42 Done automatically: Matched to the Peregrine microphone at the Melbourne office. Device management: the microphone dropped out of the video bar's device list five times since WednesdayMatch tickets to spaces (Priya Nair) · Keia Atlas17 Oct, 10:40 Proposed P3 for INC0041193Keia Atlas · Keia Atlas17 Oct, 10:40 INC0041193 is newIsla Brennan · ServiceNow

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See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

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About INC0041193 Peregrine's table microphone cuts out during calls

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.