Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Knowledge is switched off
Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.
Manufacturer caseMC-002HP PolySentSimulated
Confirm Google Meet support on the Studio X32 and X72
Waiting on HP Poly · sent, no answer yetchecked just now
- 0Incidents
- 0Offices
- 2Models
- 1Working day to answer
It goes as you, through the HP Poly support portal under contract AG-MFR-POLY, with the evidence and the logs ticked below. Simulated: nothing leaves Keia Atlas, and a real send will still need a person.
- To
- HP Poly · A support case through the HP Poly support portal, under contract AG-MFR-POLY.
- Contract
- AG-MFR-POLY, until 21 Apr 2027 · Support case response: Next working day
- Subject
- Confirm Google Meet support on the Studio X32 and X72
- Models
- Poly Studio X32, Poly Studio X72
- Firmware
- 4.6.2.460046
Written confirmation before the next order (ADV-004).
Sent to HP Poly by Sofia Reyes on 19 Oct 2026.
Why this case
Asked for: Written confirmation before the next order (ADV-004).
Contract and support
- Contract
- AG-MFR-POLY
- Until
- 21 Apr 2027
- Support case response
- Next working day
- Relationship
- Sofia Reyes
Keystone Service can also swap faulty units under the maintenance contract while the manufacturer looks.
Who decides
Raised by Sofia Reyes; Sofia Reyes follows it up.
Nothing is sent, linked or closed without a person. Every step shows who and when, and Undo is in History.
What each side said
1 entries- SRSofia Reyes 19 Oct, 15:20 · Sent
Sent through the HP Poly support portal under contract AG-MFR-POLY.