Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

CatalogueSimulated

Playbooks

13 live projects following 7 of 11 playbookschecked just now

11Playbooks
7In use
4Not in use

PlaybookLightAV refreshReplace devices that are past their years in service with the current standard model, one space at a time, keeping each position and hostname so nothing downstream breaks.PlanDesignProcureDeployHand overClosed10 to 16 weeks22 steps1 long leadUsed by PRJ-09, PRJ-12, PRJ-13, PRJ-17 PlaybookLightWorkplace IT refreshReplace the shared equipment on a floor that sits outside the meeting rooms, such as printers, signage players and room booking panels, one floor at a time, keeping each position, hostname and address.PlanDesignProcureDeployHand overClosed8 to 14 weeks23 steps1 long leadNot in use PlaybookMediumComms room refreshReplace switches, UPS or patching in one comms room (an MDF or IDF). The network work is the project; the AV risk is every room device that moves to a new port.PlanDesignProcureDeployHand overClosed12 to 18 weeks22 steps2 long leadUsed by PRJ-16, PRJ-19 PlaybookHeavyNetwork refreshRenew the network across a whole site: the core, every comms room, the Wi-Fi access points and the firewall, floor by floor, so the site keeps working through the change.PlanDesignProcureDeployHand overClosed20 to 32 weeks36 steps3 long leadNot in use PlaybookMediumCustom room designBuild a room the standard space types don't cover, such as a divisible town hall, on top of the nearest space types, with Lab testing for anything new.PlanDesignProcureDeployHand overClosed16 to 26 weeks17 steps1 long leadUsed by PRJ-10, PRJ-11, PRJ-15, PRJ-18 PlaybookHeavyNew office buildTake a new floor from bare shell to live. Every room, desk, comms room and circuit, with a vendor installing to Aigna's design and both service managers signing off.PlanDesignProcureDeployHand overClosed30 to 40 weeks35 steps4 long leadUsed by PRJ-14 PlaybookLightRMAReturn a failed unit to the vendor and fit its replacement, with the space kept working in the meantime. It starts from an incident that has been put on hold for the vendor.PlanProcureDeployHand overClosed2 to 6 weeks19 steps1 long leadUsed by PRJ-21 PlaybookLightProvision new devicesTake an order of new devices from the goods-in door to a store or to a site, with every unit recorded, updated to the standard firmware and ready to fit.PlanProcureDeployHand overClosed2 to 6 weeks17 steps1 long leadNot in use PlaybookMediumFirmware rolloutMove every unit of a model to a new firmware version, safely: pass it in the Lab, try it in a few pilot spaces, then update the rest in waves by office.PlanDeployHand overClosed4 to 10 weeks18 stepsUsed by PRJ-22 PlaybookLightHome and remote kitGive people who work from home a home office kit (monitor, dock and gateway), provisioned before it ships, set up at home by a technician or on a call, and commissioned with a test call.PlanDesignProcureDeployHand overClosed3 to 8 weeks18 steps1 long leadUsed by PRJ-20 PlaybookMediumMove out and decommissionClose a space, a floor or a whole site: decide what happens to every device, take them out cleanly, and leave the records and monitoring telling the truth.PlanDesignDeployHand overClosed6 to 16 weeks22 steps1 long leadNot in use