Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Knowledge is switched off
Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.
Manufacturer caseNewLogitechBeing preparedSimulated
DEMO-LOGI-MEETUP-0087: The MeetUp 2 microphone can mute itself after a laptop sleeps
Being prepared · not yet sent to Logitechchecked just now
- 0Incidents
- 6Offices
- 17Units of the model
- NoneNo service level
It goes as you, through the route below, with the evidence and the logs ticked below. Simulated: nothing leaves Keia Atlas, and a real send will still need a person.
- To
- Logitech · Logitech business support portal, by the service vendor (Keystone Service) for covered models
- Subject
- DEMO-LOGI-MEETUP-0087: The MeetUp 2 microphone can mute itself after a laptop sleeps
- Models
- Logitech MeetUp 2
When a fix is coming, and anything more we can do meanwhile.
Why this case
Known error DEMO-LOGI-MEETUP-0087 affects our fleet, and there is no case with Logitech about it yet.
Contract and support
Logitech business support portal, by the service vendor (Keystone Service) for covered models No contract with Logitech is on record, so there is no service level.
Keystone Service can also swap faulty units under the maintenance contract while the manufacturer looks.
Who decides
Keia Atlas prepared it. A person reads it and sends it: usually the service manager, who looks after Logitech.
Nothing is sent, linked or closed without a person. Every step shows who and when, and Undo is in History.