Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

PlaybookVersion 1.0MediumSimulated

Move out and decommission

Version 1.0 · no live project follows itchecked just now

New project

Phases

5 phases, 22 steps. Pick one to see its steps.
  1. 01Plan1 to 2 weeks4
  2. 02Design1 to 2 weeks4
  3. 03Deploy2 to 6 weeks9
    Provision3Install3Configure1Commission2
  4. 04Hand over1 to 2 weeks4
  5. 05ClosedWrap-up1

Long lead: needs starting early

Projects using it

No project uses this playbook yet.

New project

Steps and gates

Each phase ends at a gate a named role signs off before the next starts.
  1. 01

    Plan

    1 to 2 weeks
    RK +3Project managerConfirm the move-out date and what is being closedProduces: Scope and date
    AB +3AV and IT delivery engineerList every device, circuit and contract in the spacesProduces: Device list
    RK +3Project managerCheck for leased units, and for anything under vendor support
    RK +3Project managerGive notice to the landlord, the circuit provider and the vendorsLong lead: start early
    Gate: signed off by Programme manager
    • Date and scope agreed
    • Notices given
  2. 02

    Design

    1 to 2 weeks
    SRService manager, AVDecide for each device: redeploy, keep as a spare, return or dispose ofProduces: Disposition list
    AB +3AV and IT delivery engineerPlan the order of removal, so calls and the network last as long as they are neededProduces: Removal plan
    MB FINetwork engineerPlan the network shutdown and the removal of the comms room
    RK +3Project managerBook the couriers and the disposal company
    Gate: signed off by Service manager, AV and Service manager, IT infrastructure
    • Every device has a decision
    • Removal plan approved
  3. 03

    Deploy

    2 to 6 weeks

    Provision

    AB +3AV and IT delivery engineerRetire each unit in the asset register with the date and the reason
    AB +3AV and IT delivery engineerTake the spaces out of booking, device management and monitoring
    MB FINetwork engineerRelease the addresses and switch ports the spaces held

    Install

    LD +8On-site technicianRemove the devices and cabling, and label each unit as redeploy, return or dispose
    LD +8On-site technicianSend redeployed units to the store or their new site, and returns to their owners
    MB FINetwork engineerTake down the comms room last

    Configure

    LD +8On-site technicianReset every unit that leaves to its factory settings

    Commission

    MB FINetwork engineerCheck no device still reports in monitoring or device management
    LD +8On-site technicianWalk each space and check it is empty and clean
    Gate: signed off by AV and IT delivery engineer
    • Every unit removed and reset
    • Nothing still reporting
    • Spaces empty
  4. 04

    Hand over

    1 to 2 weeks
    RK +3Project managerCollect the disposal certificates and the returns receiptsProduces: Disposal records
    RK +3Project managerUpdate the spares count and the refresh plan for the units that move
    RK +3Project managerCancel the circuit, the licences and the support contracts
    RK +3Project managerHand the keys and the spaces back
    Gate: signed off by Head of AV and IT
    • Records match what is left
    • Contracts cancelled
  5. 05

    Closed

    RK +3Project managerFeed what was learned back into this playbook
    Gate: signed off by Programme manager
    • Lessons captured

Who does what

Built from the steps and gates above. Hover a letter for the steps.
  • ResponsibleDoes the work.
  • AccountableSigns it off and answers for it. One per row.
  • ConsultedIs asked before it is done.
  • InformedIs told once it is done.
RACI for the Move out and decommission playbook
WorkHead of AV and ITService manager, AVService manager, IT infrastructureProgramme managerProject managerAV and IT delivery engineerNetwork engineerOn-site technician
Plan1 to 2 weeksAProgramme manager · AccountableFor “Plan”, the programme manager signs it off and answers for it.Signs the gate: Date and scope agreed; Notices given.Today: Tomás VargaRProject manager · ResponsibleFor “Plan”, the project manager does the work.Confirm the move-out date and what is being closed; Check for leased units, and for anything under vendor support; Give notice to the landlord, the circuit provider and the vendors.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Plan”, the av and it delivery engineer does the work.List every device, circuit and contract in the spaces.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 more
Design1 to 2 weeksAService manager, AV · AccountableFor “Design”, the service manager, av signs it off and answers for it.Signs the gate: Every device has a decision; Removal plan approved. Also does: Decide for each device: redeploy, keep as a spare, return or dispose of.Today: Sofia ReyesAService manager, IT infrastructure · AccountableFor “Design”, the service manager, it infrastructure signs it off and answers for it.Signs the gate: Every device has a decision; Removal plan approved.Today: Declan MooreRProject manager · ResponsibleFor “Design”, the project manager does the work.Book the couriers and the disposal company.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Design”, the av and it delivery engineer does the work.Plan the order of removal, so calls and the network last as long as they are needed.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreRNetwork engineer · ResponsibleFor “Design”, the network engineer does the work.Plan the network shutdown and the removal of the comms room.Today: Marco Bianchi, Farah Idris
Deploy2 to 6 weeksIProject manager · InformedFor “Deploy”, the project manager is told once it is done.Kept up to date to run the dates.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreAAV and IT delivery engineer · AccountableFor “Deploy”, the av and it delivery engineer signs it off and answers for it.Signs the gate: Every unit removed and reset; Nothing still reporting; Spaces empty. Also does: Retire each unit in the asset register with the date and the reason; Take the spaces out of booking, device management and monitoring.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreRNetwork engineer · ResponsibleFor “Deploy”, the network engineer does the work.Release the addresses and switch ports the spaces held; Take down the comms room last; Check no device still reports in monitoring or device management.Today: Marco Bianchi, Farah IdrisROn-site technician · ResponsibleFor “Deploy”, the on-site technician does the work.Remove the devices and cabling, and label each unit as redeploy, return or dispose; Send redeployed units to the store or their new site, and returns to their owners; Reset every unit that leaves to its factory settings; Walk each space and check it is empty and clean.Today: Liam Doyle, Tom Ashby, Carlos Mendes and 6 more
Hand over1 to 2 weeksAHead of AV and IT · AccountableFor “Hand over”, the head of av and it signs it off and answers for it.Signs the gate: Records match what is left; Contracts cancelled.Today: Claire DunneRProject manager · ResponsibleFor “Hand over”, the project manager does the work.Collect the disposal certificates and the returns receipts; Update the spares count and the refresh plan for the units that move; Cancel the circuit, the licences and the support contracts; Hand the keys and the spaces back.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more
ClosedAProgramme manager · AccountableFor “Closed”, the programme manager signs it off and answers for it.Signs the gate: Lessons captured.Today: Tomás VargaRProject manager · ResponsibleFor “Closed”, the project manager does the work.Feed what was learned back into this playbook.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more

What projects have taught it

1 change
  • 20 Oct 2026First version.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Tell the team

About Move out and decommission

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.