Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

PlaybookVersion 1.0HeavySimulated

Network refresh

Version 1.0 · no live project follows itchecked just now

New project

Phases

6 phases, 36 steps. Pick one to see its steps.
  1. 01Plan3 to 4 weeks6
  2. 02Design4 to 6 weeks8
  3. 03Procure6 to 12 weeks4
  4. 04Deploy6 to 10, one floor at a time14
    Provision3Install5Configure2Commission4
  5. 05Hand over2 weeks3
  6. 06ClosedWrap-up1

Long lead: needs starting early

Projects using it

No project uses this playbook yet.

New project

Steps and gates

Each phase ends at a gate a named role signs off before the next starts.
  1. 01

    Plan

    3 to 4 weeks
    MB FINetwork engineerList everything past vendor support, from the core to the access pointsProduces: Equipment due
    DMService manager, IT infrastructureChoose the models from the infrastructure standard
    MB FINetwork engineerOrder the new internet circuit if the site is changing providerLong lead: start earlyIt sets the earliest cutover date
    RK +3Project managerAgree the floor order and the change windows with the siteProduces: Floor order
    RK +3Project managerRaise the change requestsLong lead: start early
    TVProgramme managerBudget and programme datesProduces: Budget and programme
    Gate: signed off by Service manager, IT infrastructure and Programme manager
    • Scope
    • budget and windows agreed
    • Change requests raised
    • Circuit ordered if needed
  2. 02

    Design

    4 to 6 weeks
    MB FINetwork engineerSurvey the site: every comms room, every port and every access pointProduces: Site survey
    MB FINetwork engineerAddress plan and VLANs, kept where they still fitProduces: Address plan
    MB FINetwork engineerPort map from old switch to new, floor by floorProduces: Port maps
    MB FINetwork engineerWi-Fi survey and access point positionsProduces: Wi-Fi plan
    MB FINetwork engineerRack elevations, power and UPS check for each comms roomProduces: Rack elevations
    AB +3AV and IT delivery engineerList every AV device on every floor and how to check itProduces: AV re-verification list
    MB FINetwork engineerRollback plan for each window
    NWInnovation engineerTest the new configuration in the LabProduces: Lab result
    Gate: signed off by Service manager, IT infrastructure
    • Designs and rollback plans approved
    • Lab test passed
    • AV devices listed
  3. 03

    Procure

    6 to 12 weeks
    RK +3Project managerOrder switches, optics, access points and the firewallLong lead: start early
    MB FINetwork engineerPre-stage every configuration in the Lab
    RK +3Project managerSend serials and MACs to the network team for address reservations
    LD +8On-site technicianLabel every port before the first window
    Gate: signed off by Project manager
    • Everything received and pre-staged
    • Addresses reserved
  4. 04

    Deploy

    6 to 10, one floor at a time

    Provision

    LD +8On-site technicianRecord serial and MAC for each unit, with a label photo
    MB FINetwork engineerAdd each unit to the asset register, device management and monitoring
    SO LFIntegration vendorWhen a vendor racks the equipment: record serial and MAC for each unit, with a label photoThrough the vendor portal

    Install

    RK +3Project managerFreeze changes on the floor for its window
    LD +8On-site technicianRack and cable the new switches beside the old
    MB FINetwork engineerCut over port by port from the map
    LD +8On-site technicianFit the access points on the floor
    MB FINetwork engineerRoll back if the checks fail

    Configure

    MB FINetwork engineerLoad the pre-staged configuration and verify each port against the map
    MB FINetwork engineerBring up the new Wi-Fi and move the floor's clients across

    Commission

    AB +3AV and IT delivery engineerRe-verify every AV room on the floor
    MB FINetwork engineerCheck monitoring sees every device on the floor
    AB +3AV and IT delivery engineerSnag list for the floor, cleared before the next windowProduces: Snag list
    MB FINetwork engineerCut the site over to the new firewall and circuit
    Gate: signed off by Network engineer and Service manager, IT infrastructure
    • Every floor moved and up
    • Every device back and monitored
    • Firewall and circuit live
  5. 05

    Hand over

    2 weeks
    MB FINetwork engineerUpdate the as-built rack, port and Wi-Fi recordsProduces: As-built records
    RK +3Project managerHandover pack to the service desk: what changed and who to callProduces: Handover pack
    RK +3Project managerRetire the old equipment and the old circuit
    Gate: signed off by Service manager, IT infrastructure
    • Records match the racks and the floors
    • Old equipment retired
  6. 06

    Closed

    RK +3Project managerFeed what was learned back into this playbook
    Gate: signed off by Programme manager
    • Lessons captured

Who does what

Built from the steps and gates above. Hover a letter for the steps.
  • ResponsibleDoes the work.
  • AccountableSigns it off and answers for it. One per row.
  • ConsultedIs asked before it is done.
  • InformedIs told once it is done.
RACI for the Network refresh playbook
WorkService manager, IT infrastructureProgramme managerProject managerAV and IT delivery engineerNetwork engineerInnovation engineerOn-site technicianIntegration vendor
Plan3 to 4 weeksAService manager, IT infrastructure · AccountableFor “Plan”, the service manager, it infrastructure signs it off and answers for it.Signs the gate: Scope; budget and windows agreed; Change requests raised; Circuit ordered if needed. Also does: Choose the models from the infrastructure standard.Today: Declan MooreAProgramme manager · AccountableFor “Plan”, the programme manager signs it off and answers for it.Signs the gate: Scope; budget and windows agreed; Change requests raised; Circuit ordered if needed. Also does: Budget and programme dates.Today: Tomás VargaRProject manager · ResponsibleFor “Plan”, the project manager does the work.Agree the floor order and the change windows with the site; Raise the change requests.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRNetwork engineer · ResponsibleFor “Plan”, the network engineer does the work.List everything past vendor support, from the core to the access points; Order the new internet circuit if the site is changing provider.Today: Marco Bianchi, Farah Idris
Design4 to 6 weeksAService manager, IT infrastructure · AccountableFor “Design”, the service manager, it infrastructure signs it off and answers for it.Signs the gate: Designs and rollback plans approved; Lab test passed; AV devices listed.Today: Declan MooreIProject manager · InformedFor “Design”, the project manager is told once it is done.Kept up to date to run the dates.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Design”, the av and it delivery engineer does the work.List every AV device on every floor and how to check it.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreRNetwork engineer · ResponsibleFor “Design”, the network engineer does the work.Survey the site: every comms room, every port and every access point; Address plan and VLANs, kept where they still fit; Port map from old switch to new, floor by floor; Wi-Fi survey and access point positions; Rack elevations, power and UPS check for each comms room; Rollback plan for each window.Today: Marco Bianchi, Farah IdrisRInnovation engineer · ResponsibleFor “Design”, the innovation engineer does the work.Test the new configuration in the Lab.Today: Nora Walsh
Procure6 to 12 weeksAProject manager · AccountableFor “Procure”, the project manager signs it off and answers for it.Signs the gate: Everything received and pre-staged; Addresses reserved. Also does: Order switches, optics, access points and the firewall; Send serials and MACs to the network team for address reservations.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRNetwork engineer · ResponsibleFor “Procure”, the network engineer does the work.Pre-stage every configuration in the Lab.Today: Marco Bianchi, Farah IdrisROn-site technician · ResponsibleFor “Procure”, the on-site technician does the work.Label every port before the first window.Today: Liam Doyle, Tom Ashby, Carlos Mendes and 6 more
Deploy6 to 10, one floor at a timeAService manager, IT infrastructure · AccountableFor “Deploy”, the service manager, it infrastructure signs it off and answers for it.Signs the gate: Every floor moved and up; Every device back and monitored; Firewall and circuit live.Today: Declan MooreRProject manager · ResponsibleFor “Deploy”, the project manager does the work.Freeze changes on the floor for its window.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Deploy”, the av and it delivery engineer does the work.Re-verify every AV room on the floor; Snag list for the floor, cleared before the next window.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreANetwork engineer · AccountableFor “Deploy”, the network engineer signs it off and answers for it.Signs the gate: Every floor moved and up; Every device back and monitored; Firewall and circuit live. Also does: Add each unit to the asset register, device management and monitoring; Cut over port by port from the map; Roll back if the checks fail; Load the pre-staged configuration and verify each port against the map; Bring up the new Wi-Fi and move the floor's clients across; Check monitoring sees every device on the floor; Cut the site over to the new firewall and circuit.Today: Marco Bianchi, Farah IdrisROn-site technician · ResponsibleFor “Deploy”, the on-site technician does the work.Record serial and MAC for each unit, with a label photo; Rack and cable the new switches beside the old; Fit the access points on the floor.Today: Liam Doyle, Tom Ashby, Carlos Mendes and 6 moreRIntegration vendor · ResponsibleFor “Deploy”, the integration vendor does the work.When a vendor racks the equipment: record serial and MAC for each unit, with a label photo.Today: Sam Okafor, Lena Fischer
Hand over2 weeksAService manager, IT infrastructure · AccountableFor “Hand over”, the service manager, it infrastructure signs it off and answers for it.Signs the gate: Records match the racks and the floors; Old equipment retired.Today: Declan MooreRProject manager · ResponsibleFor “Hand over”, the project manager does the work.Handover pack to the service desk: what changed and who to call; Retire the old equipment and the old circuit.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRNetwork engineer · ResponsibleFor “Hand over”, the network engineer does the work.Update the as-built rack, port and Wi-Fi records.Today: Marco Bianchi, Farah Idris
ClosedAProgramme manager · AccountableFor “Closed”, the programme manager signs it off and answers for it.Signs the gate: Lessons captured.Today: Tomás VargaRProject manager · ResponsibleFor “Closed”, the project manager does the work.Feed what was learned back into this playbook.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more

What projects have taught it

1 change
  • 20 Oct 2026First version. The site-wide work was split out of the old Infrastructure refresh.

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See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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About Network refresh

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.