Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationClient · Managed service on siteMade-up clientSimulated
Fenwater Health
3 jobs open, 1 past target · renews 21 Jan 2027, in 94 dayschecked just now
Jobs open
- FW-INC-2201Lecture theatre microphones drop outCambridge clinic, Lecture theatre · handed over Thu 15 Oct, 10:00Past the clock by 2 h · was due 10:00 · P3 fixedWith Northlight AV · Fenwater service desk: Parts ordered
- FW-INC-2207Boardroom display flickersBoston campus, Boardroom, level 6 · handed over today, 08:30Response due 12:30 · 30 min left · P2, room degraded: on siteWith Northlight AV · Fenwater service desk: Assigned
- FW-REQ-0880Add a camera to telehealth room 2Quincy outpatient centre, Telehealth room 2 · handed over Tue 13 Oct, 09:00Due Tue 27 Oct, 09:00 · 7 days 21 h left · Request doneWith Northlight AV · Fenwater service desk: Scheduled
1 closed recently, within the engagement's records.
Sites in scope
3 of Fenwater Health's sites- Boston campus1 open
- Cambridge clinic1 open
- Quincy outpatient centre1 open
Crews on site today
- Resident team · 2 techniciansBoston campus · Rooms checked at 07:52; now on the boardroom display (FW-INC-2207)
Visits this week
- Wed 21, 09:00 · Cambridge clinicSwap the lecture theatre microphones (FW-INC-2201)Waiting on: parts, due Tuesday · shared with Fenwater Health
Stays with Northlight AV
- Resident team · 2 techniciansCrews and rotas · only Northlight AV sees this
- Crew note: the theatre ceiling needs the tall ladderWork notes · only Northlight AV sees this
Stays with Fenwater Health
- Floor plans, IP addresses and switch portsRestricted: never shared
- Sites outside the scopeFenwater Health decides the scope
- Work handed to anyone elseEven at a site in scope
A provider's own Keia
This is Northlight AV's view of a client
Only Northlight AV's people see their own Keia, and each client only through its engagement. Fenwater Health is a made-up client of Northlight AV; Aigna never sees it.