Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Engagement · Managed service on siteFWH-AV-2025-01Made-up clientSimulated

Fenwater Health and Northlight AV

In force · 3 sites shared · 3 jobs open, 1 past targetchecked just now

The scope

Sites

  • Boston campus
  • Cambridge clinic
  • Quincy outpatient centre

What flows

  • Offices and spaces in scope
  • Jobs handed to the provider
  • Visit readiness
  • Handovers

Northlight AV sees a record of Fenwater Health's only when it sits inside this scope, and work only when it was handed to Northlight AV. Fenwater Health sets the scope; ask your contact to change it.

What is shared, and who owns it

8 records cross this engagement now
RecordsOwned byOver this engagement
Offices and spaces in scopeThe client owns them; the provider reads themFenwater HealthShared · 3 now
Jobs handed to the providerBoth marks: the client owns the state and priority, the provider its own status and referenceBoth marksShared · 4 now
Visit readinessBoth marks: the provider books, the client confirms accessBoth marksShared · 1 now
HandoversBoth marks: the provider hands over, the client acceptsBoth marksShared
As-builtsThe provider sends; it lands in the client's record as a reviewed changeBoth marksNot in this engagement
Design proposalsThe provider drafts in its own Keia and proposes it; the client decidesNorthlight AVNot in this engagement
Floor plans, IP addresses and switch portsRestricted: never shared with a providerFenwater HealthNever shared
Crews and rotasThe provider's own: never sharedNorthlight AVNever shared
Work notesThe provider's own: never sharedNorthlight AVNever shared
Internal costs and marginThe provider's own: never sharedNorthlight AVNever shared

Shared records carry both marks. Field by field, the owner's value wins, as the connector model sets out: Fenwater Health owns the job's state and priority; Northlight AV owns its own status and reference, and both are shown. An as-built Northlight AV sends lands in Fenwater Health's record as a reviewed change, captured, not asked for.

Activity

signed, and held in both audit logs
  1. Fenwater Health · Handed FW-INC-2207 to Northlight AV: boardroom display flickersSigned by Fenwater Health · in both audit logs
  2. Northlight AV · Rooms checked on all three sites before 08:00Signed by Northlight AV · in both audit logs
  3. Fenwater Health · Handed FW-INC-2201 to Northlight AV: lecture theatre microphonesSigned by Fenwater Health · in both audit logs
  4. Fenwater Health · Engagement signed by both sidesSigned by Fenwater Health · in both audit logs

Standards

Fenwater Health's standards apply to everything you do for Fenwater Health. You can offer Northlight AV's own as a template: Fenwater Health decides whether to adopt any of it.

Simulated

How the two Keias connect

Northlight AV runs Keia in database mode: it shares and receives over the API and events, each one signed.

Fenwater Health runs Keia in database mode: it shares and receives over the API and events, each one signed.

No shared database: each side keeps its own Keia and its own copy.

A provider's own Keia

This is Northlight AV's side of the engagement

Only Northlight AV's people see their own Keia. Fenwater Health is a made-up client of Northlight AV; Aigna never sees it.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Report

Tell the team

About Fenwater Health: the engagement

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.