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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Support capability
Alert rules is switched off
What counts as an alert, who gets it, quiet hours and silences. This demo has Alert rules switched off in Organisation settings, so nothing of it shows anywhere.
Alert rule AR-01DatadogSimulated
Dublin video bars offline
Sent 2 times in 30 days · 2 silenced by planned work
The rule
When a video bar in the Dublin office is offline for 10 minutes during office hours, tell the Dublin on-site technician.
- Watches
- 16 units in 1 office
- Condition
- Offline, for 10 minutes
- When
- Office hours, each office's own
- Quiet hours
- No quiet hours: it is sent when it happens.
- Raised by
- Datadog, connected
- Owner
- Service manager, AV
Who gets it now
the Dublin on-site technician- Dublin officeLiam Doyle, On-site technician16 units watched
What silences it
- A room check round in its office, until 09:00 on the day
- A standing rule's run window on the unit it is working on
The last 30 days
Simulated, from Datadog| Alert | Where | Went to |
|---|---|---|
| SilencedFri, 16 Oct, 23:18Lasted 4 minutes | dub-307-vc01, 3.07 Peregrine, Dublin office | NobodySilenced: the Firmware rule was running (22:00 to 05:00) |
| SentFri, 16 Oct, 08:17Lasted 39 minutes | dub-401-vc01, 4.01 Kingfisher, Dublin office | Liam Doyle |
| SentFri, 25 Sept, 10:31Lasted 19 minutes | dub-408-vc01, 4.08 Chaffinch, Dublin office | Liam Doyle |
| SilencedThu, 24 Sept, 08:22Lasted 6 minutes | dub-304-vc01, 3.04 Curlew, Dublin office | NobodySilenced: the monthly meeting room check was running |