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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Support capability
Alert rules is switched off
What counts as an alert, who gets it, quiet hours and silences. This demo has Alert rules switched off in Organisation settings, so nothing of it shows anywhere.
Alert rule AR-02DatadogSimulated
Touch controllers offline
Sent 6 times in 30 days · 2 silenced by planned work
The rule
When a touch controller is offline for 15 minutes during office hours, tell that office's on-site technician.
- Watches
- 89 units in 9 offices
- Condition
- Offline, for 15 minutes
- When
- Office hours, each office's own
- Quiet hours
- Between 19:00 and 07:00 it waits for the morning.
- Raised by
- Datadog, connected
- Owner
- Service manager, AV
Who gets it now
that office's on-site technician- Chicago officeGrace Kim, On-site technician13 units watched
- Copenhagen officeTom Ashby, On-site technician7 units watched
- Dublin officeLiam Doyle, On-site technician18 units watched
- London officeTom Ashby, On-site technician5 units watched
- Melbourne officeRuby Chen, On-site technician7 units watched
- New York officeCarlos Mendes, On-site technician22 units watched
- Singapore officeArjun Rao, On-site technician5 units watched
- Toronto officeNathan Cho, On-site technician5 units watched
- Tokyo officeKenji Sato, On-site technician7 units watched
What silences it
- A room check round in its office, until 09:00 on the day
- A standing rule's run window on the unit it is working on
The last 30 days
Simulated, from Datadog| Alert | Where | Went to |
|---|---|---|
| SilencedFri, 16 Oct, 23:10Lasted 4 minutes | dub-406-tc01, 4.06 Stonechat, Dublin office | NobodySilenced: the Firmware rule was running (22:00 to 05:00) |
| SentWed, 14 Oct, 16:58Lasted 36 minutes | dub-404-tc01, 4.04 Robin, Dublin office | Liam Doyle |
| SentFri, 2 Oct, 08:04Lasted 27 minutes | chi-1208-tc01, 12.08 Barn Owl, Chicago office | Grace Kim |
| SentThu, 1 Oct, 16:48Lasted 16 minutes | cph-404-tc01, 4.04 Curlew, Copenhagen office | Tom Ashby |
| SentThu, 1 Oct, 11:02Lasted 44 minutes | nyc-2108-tc01, 21.08 Goldcrest, New York office | Carlos Mendes |
| SilencedThu, 24 Sept, 08:23Lasted 6 minutes | tyo-1503-tc01, 15.03 Heron, Tokyo office | NobodySilenced: the monthly meeting room check was running |
| SentTue, 22 Sept, 17:36Lasted 36 minutes | sin-1201-tc01, 12.01 Kestrel, Singapore office | Arjun Rao |
| SentTue, 22 Sept, 17:25Lasted 28 minutes | lon-201-tc01, 2.01 Kestrel, London office | Tom Ashby |