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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Support capability
Alert rules is switched off
What counts as an alert, who gets it, quiet hours and silences. This demo has Alert rules switched off in Organisation settings, so nothing of it shows anywhere.
Alert rule AR-03DatadogSimulated
Meeting room packet loss
Sent 5 times in 30 days · 1 silenced by planned work
The rule
When a video bar or video codec loses more than 2% of its packets for 5 minutes during office hours, tell the region's network engineer.
- Watches
- 107 units in 9 offices
- Condition
- Packet loss over 2%, for 5 minutes
- When
- Office hours, each office's own
- Quiet hours
- No quiet hours: it is sent when it happens.
- Raised by
- Datadog, connected
- Owner
- Service manager, IT infrastructure
Who gets it now
the region's network engineer- Chicago officeMarco Bianchi, Network engineer16 units watched
- Copenhagen officeMarco Bianchi, Network engineer9 units watched
- Dublin officeMarco Bianchi, Network engineer20 units watched
- London officeMarco Bianchi, Network engineer5 units watched
- Melbourne officeFarah Idris, Network engineer8 units watched
- New York officeMarco Bianchi, Network engineer29 units watched
- Singapore officeFarah Idris, Network engineer6 units watched
- Toronto officeMarco Bianchi, Network engineer5 units watched
- Tokyo officeFarah Idris, Network engineer9 units watched
What silences it
- A room check round in its office, until 09:00 on the day
The last 30 days
Simulated, from Datadog| Alert | Where | Went to |
|---|---|---|
| SentFri, 16 Oct, 11:09Lasted 20 minutes | nyc-2110-vc01, 21.10 Goldfinch, New York office | Marco Bianchi |
| SentFri, 9 Oct, 08:18Lasted 34 minutes | tyo-1509-vc01, 15.09 Robin, Tokyo office | Farah Idris |
| SentTue, 29 Sept, 12:29Lasted 8 minutes | sin-1205-vc01, 12.05 Robin, Singapore office | Farah Idris |
| SilencedThu, 24 Sept, 08:22Lasted 6 minutes | tyo-1503-vc01, 15.03 Heron, Tokyo office | NobodySilenced: the monthly meeting room check was running |
| SentWed, 23 Sept, 16:45Lasted 8 minutes | mel-810-vc01, 8.10 Robin, Melbourne office | Farah Idris |
| SentWed, 23 Sept, 12:03Lasted 14 minutes | nyc-2205-vc01, 22.05 Starling, New York office | Marco Bianchi |