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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Support capability
Alert rules is switched off
What counts as an alert, who gets it, quiet hours and silences. This demo has Alert rules switched off in Organisation settings, so nothing of it shows anywhere.
Alert rule AR-04AlertmanagerSimulated
Access switch uplink down
Sent 2 times in 30 days · 1 silenced by planned work · 3 waited for the morning
The rule
When a network switch in a comms room loses an uplink for 2 minutes at any hour, tell the region's network engineer.
- Watches
- 48 units in 9 offices
- Condition
- An uplink down, for 2 minutes
- When
- At any hour
- Quiet hours
- Between 22:00 and 07:00 it waits for the morning.
- Raised by
- Alertmanager, connected
- Owner
- Service manager, IT infrastructure
Who gets it now
the region's network engineer- Chicago officeMarco Bianchi, Network engineer7 units watched
- Copenhagen officeMarco Bianchi, Network engineer4 units watched
- Dublin officeMarco Bianchi, Network engineer15 units watched
- Juneau officeMarco Bianchi, Network engineer4 units watched
- London officeMarco Bianchi, Network engineer4 units watched
- Melbourne officeFarah Idris, Network engineer4 units watched
- Singapore officeFarah Idris, Network engineer3 units watched
- Toronto officeMarco Bianchi, Network engineer3 units watched
- Tokyo officeFarah Idris, Network engineer4 units watched
What silences it
- A standing rule's run window on the unit it is working on
The last 30 days
Simulated, from Alertmanager| Alert | Where | Went to |
|---|---|---|
| SilencedFri, 16 Oct, 23:10Lasted 4 minutes | dub-mdf-sw91, 3.21 Comms room (MDF), Dublin office | NobodySilenced: the Firmware rule was running (22:00 to 05:00) |
| Waited for the morningThu, 15 Oct, 01:39Lasted 16 minutes | tyo-1519-as01, 15.19 Comms room (MDF), Tokyo office | Farah IdrisWaited: quiet hours until 07:00 |
| SentTue, 13 Oct, 09:20Lasted 21 minutes | lon-208-cs02, 2.08 Comms room (MDF), London office | Marco Bianchi |
| Waited for the morningTue, 29 Sept, 23:04Lasted 14 minutes | chi-mdf-sw90, 12.11 Comms room (MDF), Chicago office | Marco BianchiWaited: quiet hours until 07:00 |
| SentSun, 27 Sept, 09:09Lasted 5 minutes | dub-mdf-sw90, 3.21 Comms room (MDF), Dublin office | Marco Bianchi |
| Waited for the morningFri, 25 Sept, 01:53Lasted 9 minutes | dub-321-as01, 3.21 Comms room (MDF), Dublin office | Marco BianchiWaited: quiet hours until 07:00 |