Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Support capability
Alert rules is switched off
What counts as an alert, who gets it, quiet hours and silences. This demo has Alert rules switched off in Organisation settings, so nothing of it shows anywhere.
Alert rule AR-07AlertmanagerSimulated
Wi-Fi access point offline
Sent 5 times in 30 days · 1 silenced by planned work
The rule
When a wireless access point is offline for 10 minutes during office hours, tell the region's network engineer.
- Watches
- 79 units in 10 offices
- Condition
- Offline, for 10 minutes
- When
- Office hours, each office's own
- Quiet hours
- No quiet hours: it is sent when it happens.
- Raised by
- Alertmanager, connected
- Owner
- Service manager, IT infrastructure
Who gets it now
the region's network engineer- Chicago officeMarco Bianchi, Network engineer13 units watched
- Copenhagen officeMarco Bianchi, Network engineer3 units watched
- Dublin officeMarco Bianchi, Network engineer21 units watched
- Juneau officeMarco Bianchi, Network engineer4 units watched
- London officeMarco Bianchi, Network engineer4 units watched
- Melbourne officeFarah Idris, Network engineer3 units watched
- New York officeMarco Bianchi, Network engineer19 units watched
- Singapore officeFarah Idris, Network engineer4 units watched
- Toronto officeMarco Bianchi, Network engineer4 units watched
- Tokyo officeFarah Idris, Network engineer4 units watched
What silences it
- A standing rule's run window on the unit it is working on
The last 30 days
Simulated, from Alertmanager| Alert | Where | Went to |
|---|---|---|
| SilencedSat, 17 Oct, 23:14Lasted 4 minutes | nyc-21-ap01, Open areas and corridors, Level 21, New York office | NobodySilenced: the Firmware rule was running (22:00 to 05:00) |
| SentFri, 16 Oct, 17:21Lasted 44 minutes | sin-12-ap04, Open areas and corridors, Twelfth floor, Singapore office | Farah Idris |
| SentFri, 16 Oct, 08:59Lasted 34 minutes | nyc-20-ap01, Open areas and corridors, Level 20, New York office | Marco Bianchi |
| SentMon, 12 Oct, 08:04Lasted 19 minutes | tyo-15-ap04, Open areas and corridors, 15th floor, Tokyo office | Farah Idris |
| SentFri, 2 Oct, 08:59Lasted 12 minutes | tyo-15-ap02, Open areas and corridors, 15th floor, Tokyo office | Farah Idris |
| SentThu, 24 Sept, 12:06Lasted 32 minutes | dub-4-ap05, Open areas and corridors, Fourth floor, Dublin office | Marco Bianchi |