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Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Support is switched off
Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.
Support capability
Alert rules is switched off
What counts as an alert, who gets it, quiet hours and silences. This demo has Alert rules switched off in Organisation settings, so nothing of it shows anywhere.
Alert rule AR-08DatadogSimulated
Signage player offline
Sent 2 times in 30 days · 1 waited for the morning
The rule
When a signage player is offline for 30 minutes during office hours, tell the service desk.
- Watches
- 21 units in 6 offices
- Condition
- Offline, for 30 minutes
- When
- Office hours, each office's own
- Quiet hours
- Between 17:00 and 09:00 it waits for the morning.
- Raised by
- Datadog, connected
- Owner
- Service manager, AV
Who gets it now
the service desk- Chicago officePriya Nair, Service desk analyst4 units watched
- Copenhagen officePriya Nair, Service desk analyst2 units watched
- Dublin officePriya Nair, Service desk analyst5 units watched
- Melbourne officePriya Nair, Service desk analyst2 units watched
- New York officePriya Nair, Service desk analyst6 units watched
- Tokyo officePriya Nair, Service desk analyst2 units watched
What silences it
- A room check round in its office, until 09:00 on the day
The last 30 days
Simulated, from Datadog| Alert | Where | Went to |
|---|---|---|
| SentMon, 12 Oct, 10:03Lasted 54 minutes | dub-301-sig01, 3.01 Reception, Dublin office | Priya Nair |
| Waited for the morningTue, 22 Sept, 08:43Lasted 31 minutes | nyc-2001-sig01, 20.01 Reception, New York office | Priya NairWaited: quiet hours until 09:00 |
| SentFri, 18 Sept, 11:40Lasted 69 minutes | dub-302-sig01, 3.02 Pantry, Dublin office | Priya Nair |