Keia Atlas

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Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

Change · NormalCHG-201Simulated

Firmware 4.7.0 on the Whooper Swan video bar, for the Lab pilot

Needed two approvals: a firmware push · done 18:30, 7 Octchecked just now

What it takes off

Simulated

Shown for the next 24 hours from now.

3.09 Whooper Swan Dublin office

Would affect 1 space, 5 meetings in the next 24 hours (29 people) and 1 service

  • Third floor

  • Fourth floor

  • Fifth floor

Would be affected: a projection, not a fault Keeps workingRestricted: floor plan

Spaces it takes off 1

Record

Incidents that name it

Video bar offline before the 09:00INC0041210 · P2, proposed: booked in 68 min · New

Timeline

Newest first
  1. 7 Oct
  2. Nora Walsh Done: read back and matched

  3. 6 Oct
  4. Declan Moore Approved

  5. 5 Oct
  6. Sofia Reyes Approved

  7. 4 Oct
  8. Keia Atlas Worked out the approval from what it takes off: Needs two approvals: a firmware push

  9. Nora Walsh Proposed CHG-201

Raw

Raw

Show the change as data
{
  "id": "CHG-201",
  "kind": "normal",
  "title": "Firmware 4.7.0 on the Whooper Swan video bar, for the Lab pilot",
  "at": "2026-10-07T18:30",
  "hours": null,
  "owner": "nora",
  "status": "done",
  "rule": null,
  "run": null,
  "touches": {
    "space": "dub-3-09"
  },
  "firmware": true,
  "approval": {
    "needs": "two",
    "why": [
      "a firmware push"
    ],
    "approved_by": [
      "sofia",
      "declan"
    ]
  },
  "incidents": [
    "INC0041210"
  ]
}

Simulated: the demo's changes, and bookings made up per space. What each change takes off is worked out from the recorded patching.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

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Report

Tell the team

About CHG-201 Firmware 4.7.0 on the Whooper Swan video bar, for the Lab pilot

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.