Keia Atlas

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Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

IncidentINC0041161

ResolvedOn call: Carlos Mendes until Monday 08:00SimulatedServiceNow · INC0041161 · 13:40

People on the call lose us when we talk at the far end of Curlew's table

Resolved at 13:40 · Fixed · took 2 h 20 minchecked just now

  1. New8 Oct, 11:20 · Jonah Mercer1 h 45 min
  2. In progress8 Oct, 13:05 · Carlos Mendes35 min
  3. Resolved8 Oct, 13:40 · Carlos MendesFixed

Response target 8 working hours · taken in 105 min

20.05 Curlew

Large meeting room · Microphone litSpace page
6. HDBaseT receiver at the display, Kramer EXT3-POE-XR-R · Behind the displayPlate A: Wall plate behind display 1. 4 Type B sockets, 2 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: spare Power 4: spare Data 1: Display Data 2: Video barPlate A: Wall plate behind display 1. 4 Type B sockets, 2 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: spare Power 4: spare Data 1: Display Data 2: Video bar3. Video bar, Poly Studio X72 · Display wall1. Display (98 in shown) · Display wallPlate B: Wall plate behind display 2. 4 Type B sockets, 2 data ports. Power 5: Display Power 6: Video bar Power 7: spare Power 8: spare Data 3: Display Data 4: sparePlate B: Wall plate behind display 2. 4 Type B sockets, 2 data ports. Power 5: Display Power 6: Video bar Power 7: spare Power 8: spare Data 3: Display Data 4: spare2. Display (98 in shown) · Display wallPlate C: Floor box in the floor under the table. 2 Type B sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: extra microphone (optional) Direct run 3: spare Direct run 4: spare Direct run 5: spare5. HDBaseT transmitter, Kramer EXT3-C-XR-T · Below the tablePlate E: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: Scheduler panel8. Scheduler panel, Logitech Tap Scheduler · outside the doorPlate D: Floor box in the floor by the table. 2 Type B sockets. Power 1: spare Power 2: spareMarker board4. Touch controller, Poly TC10 · On the desk4. Touch controller, Poly TC10 · On the desk7. Microphone, Poly Studio Expansion Microphone · On the deskTrack behind the displayTray under the tableUp the table legFloor cable coverFloor boxFloor boxFloor duct, in the floorFloor duct, in the floorWall riser, up to the trackPlate A: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate B: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate C: cabled through the floor void to the ceiling above the door, back to the comms roomPlate D: cabled through the floor void to the ceiling above the door, back to the comms roomHDMI: Video bar HDMI out 1 to Display 1 HDMI in, via the track behind the displayHDMI: Video bar HDMI out 2 to Display 2 HDMI in, via the track behind the displayCat 6: Display 1 LAN to plate A, data 1, via the track behind the displayCat 6: Video bar LAN 1 to plate A, data 2, via the track behind the displayCat 6: Touch controller LAN to plate C, data 1, via the table tray, the table leg, the floor cable cover and floor box CCat 6A: HDBaseT transmitter HDBaseT to HDBaseT receiver at the display HDBaseT, via the table tray, the table leg, the floor cable cover, floor box C, the floor duct, the wall riser and the track behind the displayUSB-C: HDBaseT transmitter USB-C to a laptop, via the table trayHDMI: HDBaseT receiver at the display HDMI out to Video bar HDMI in, via the track behind the displayUSB: HDBaseT receiver at the display USB-B to Video bar USB-C, via the track behind the displayMicrophone: Microphone mic port to Video bar mic port, via the table tray, the table leg, the floor cable cover, floor box C, the floor duct, the wall riser and the track behind the displayCat 6: Scheduler panel LAN to plate E, data 1, plugged in beside itPower: Display 1 power to plate A, power 1, via the track behind the displayPower: HDBaseT receiver at the display power to plate A, power 2, via the track behind the displayPower: HDBaseT transmitter power to plate C, power 1, via the table tray, the table leg, the floor cable cover and floor box CCat 6: Display 2 LAN to plate B, data 3, via the track behind the displayPower: Display 2 power to plate B, power 5, via the track behind the displayPower: Video bar power to plate B, power 6, via the track behind the displayWhere the data comes in: above the door, from Comms room (MDF) 20.141. Display12. Display23. Video bar34. Touch controller47. Microphone7Plate D: Floor box in the floor by the table. 2 Type B sockets. Power 1: spare Power 2: spareD6. HDBaseT receiver at the display, behind the display65. HDBaseT transmitter, below the table58. Scheduler panel, at the door8Plate A: Wall plate behind display 1. 4 Type B sockets, 2 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: spare Power 4: spare Data 1: Display Data 2: Video barAPlate B: Wall plate behind display 2. 4 Type B sockets, 2 data ports. Power 5: Display Power 6: Video bar Power 7: spare Power 8: spare Data 3: Display Data 4: spareBPlate C: Floor box in the floor under the table. 2 Type B sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: extra microphone (optional) Direct run 3: spare Direct run 4: spare Direct run 5: spareCPlate E: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: Scheduler panelE

Drawn to scale · 4.60 × 9.70 m, 44.6 m² · 16 seats · Outlets: Type A, B sockets; US plates, 70 mm wide and 46 mm more a gang; floor boxes with a 300 mm lid · Table 6.0 × 1.4 m (house choice)

Record

Timeline

Every event: who, what, when and where it came from
  1. 8 Oct

  2. Carlos Mendes Resolved, fixed: Reseated the microphone cable at the table box. Test call for 15 minutes with no drop-out.

    ServiceNow · INC0041161

  3. Carlos Mendes Took it: In the room after lunch.

    ServiceNow · INC0041161

  4. rule: Match tickets to spaces (Priya) Matched to the Curlew microphone at the New York office. Device management: the microphone dropped out of the video bar's device list twice this morning. ·

  5. Jonah Mercer Came in: Raised from the self-service portal after a client call.

    ServiceNow · INC0041161

  6. Keia Atlas Proposed P3, from impact and urgency

  7. 16 May 2021

  8. Asset register Curlew microphone installed

    DEMO-NYC-000621 · AG-000621

Wiring, with the microphone's path lit

7 signal cables, 10 to outlets
VideoHDBaseTUSBAudio

Everything its signal passes through is lit.

Where it startsCarried, switched and processedWhere it endsHDMI: Video bar, hdmi-out-1 to Display 1, hdmi-in-1HDMI: Video bar, hdmi-out-2 to Display 2, hdmi-in-1Cat 6A: HDBaseT transmitter, hdbaset-1 to HDBaseT receiver at the display, hdbaset-1USB-C: HDBaseT transmitter, usb-c-1 to LaptopHDMI: HDBaseT receiver at the display, hdmi-out-1 to Video bar, hdmi-in-1USB: HDBaseT receiver at the display, usb-b-1 to Video bar, usb-c-1Poly microphone: Microphone, mic-1 to Video bar, mic-1Video bar, Poly Studio X72Video barPoly Studio X72hdmi-in-1 · HDMIusb-c-1 · USB-Cmic-1 · Proprietaryhdmi-out-1 · HDMIhdmi-out-2 · HDMINetwork, behind the display #2Network, behind the di…Power, behind the display #6Power, behind the disp…Display 1, Model set per projectDisplay 1Model set per projecthdmi-in-1Network, behind the display #1Network, behind the di…Power, behind the display #1Power, behind the disp…Display 2, Model set per projectDisplay 2Model set per projecthdmi-in-1Network, behind the display #3Network, behind the di…Power, behind the display #5Power, behind the disp…Touch controller, Poly TC10Touch controllerPoly TC10Network, under the table #1Network, under the tab…HDBaseT transmitter, Kramer EXT3-C-XR-THDBaseTtransmitterKramer EXT3-C-XR-Tusb-c-1 · USB-Chdbaset-1 · RJ45Power, under the table #1Power, under the table…HDBaseT receiver at the display, Kramer EXT3-POE-XR-RHDBaseT receiverat the displayKramer EXT3-POE-XR-Rhdbaset-1 · RJ45hdmi-out-1 · HDMIusb-b-1 · USB-BPower, behind the display #2Power, behind the disp…Laptop, The person's ownLaptopThe person's owncableMicrophone, Poly Studio Expansion MicrophoneMicrophonePoly Studio Expansion M…mic-1 · RJ11Scheduler panel, Logitech Tap SchedulerScheduler panelLogitech Tap SchedulerNetwork, at the door #1Network, at the door #1
List every cable
CableFromTo
HDMIVideo bar, hdmi-out-1Display 1, hdmi-in-1
HDMIVideo bar, hdmi-out-2Display 2, hdmi-in-1
Cat 6Display 1, lan-1Data outlet 1, behind the display
Cat 6Video bar, lan-1Data outlet 2, behind the display
Cat 6Touch controller, lan-1Data outlet 1, below the table
Cat 6AHDBaseT transmitter, hdbaset-1HDBaseT receiver at the display, hdbaset-1In direct cable run 1, floor box to display wall. The receiver powers the transmitter over this cable.
USB-CHDBaseT transmitter, usb-c-1LaptopThe table cable people plug their laptop into
HDMIHDBaseT receiver at the display, hdmi-out-1Video bar, hdmi-in-1
USBHDBaseT receiver at the display, usb-b-1Video bar, usb-c-1Laptop USB through to the video bar, for device mode
Poly microphoneMicrophone, mic-1Video bar, mic-1Over direct cable run 2, with the extension kit
Cat 6Scheduler panel, lan-1Data outlet 1, at the door
PowerDisplay 1, power-inPower outlet 1, behind the display
PowerHDBaseT receiver at the display, power-inPower outlet 2, behind the display
PowerHDBaseT transmitter, power-inPower outlet 1, below the tableOptional: the transmitter can also run on power from the receiver
Cat 6Display 2, lan-1Data outlet 3, behind the display
PowerDisplay 2, power-inPower outlet 5, behind the display
PowerVideo bar, power-inPower outlet 6, behind the display
Raw

Raw

The audit log for this job
8 Oct, 13:40 INC0041161 is resolvedCarlos Mendes · ServiceNow8 Oct, 13:05 Carlos Mendes took INC0041161Carlos Mendes · ServiceNow8 Oct, 11:22 Done automatically: Matched to the Curlew microphone at the New York office. Device management: the microphone dropped out of the video bar's device list twice this morningMatch tickets to spaces (Priya Nair) · Keia Atlas8 Oct, 11:20 Proposed P3 for INC0041161Keia Atlas · Keia Atlas8 Oct, 11:20 INC0041161 is newJonah Mercer · ServiceNow

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See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

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Delivery

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  • Service desk analystTakes incidents as they arrive and routes them
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  • Head of AV and ITThe whole service, every region

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About INC0041161 People on the call lose us when we talk at the far end of Curlew's table

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.