Keia Atlas

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Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

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IncidentINC0041205

In progressOn call: Carlos Mendes until Monday 08:00SimulatedServiceNow · INC0041205 · 09:02

Wren touch panel says "Not paired"

With Gracechecked just now

  1. New19 Oct, 08:40 · Sophie Tremblay22 min
  2. In progress19 Oct, 09:02 · Grace Kim2 h 58 min so far
  3. ResolvedNot yet

Response target 8 working hours · taken in 22 min

7.04 Wren

Huddle room, sofa · Touch controller litSpace page
Plate B: Wall plate on the wall below the table. 2 Type B sockets. Power 1: spare Power 2: spare4. Powers the video bar, Poly PoE++ 65W 2.5G Adapter · Behind the displayPlate A: Wall plate behind the display. 4 Type B sockets, 4 data ports. Power 1: Display Power 2: Powers the video bar Power 3: HDBaseT receiver at the display Power 4: spare Data 1: Display Data 2: Powers the video bar Data 3: spare Data 4: sparePlate A: Wall plate behind the display. 4 Type B sockets, 4 data ports. Power 1: Display Power 2: Powers the video bar Power 3: HDBaseT receiver at the display Power 4: spare Data 1: Display Data 2: Powers the video bar Data 3: spare Data 4: spare2. Video bar, Poly Studio X32 · Display wall6. HDBaseT receiver at the display, Kramer EXT3-POE-XR-R · Behind the display1. Display (55 in shown) · Display wallPlate C: Floor box in the floor under the table. 2 Type B sockets, 2 data ports, 2 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: spare5. HDBaseT transmitter, Kramer EXT3-C-XR-T · Below the table3. Touch controller, Poly TC10 · On the desk3. Touch controller, Poly TC10 · On the deskSide tableTrack behind the displayTray under the tableUp the table legFloor boxFloor boxFloor duct, in the floorFloor duct, in the floorWall riser, up to the trackPlate A: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate B: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate C: cabled through the floor void to the ceiling above the door, back to the comms roomHDMI: Video bar HDMI out 1 to Display HDMI in, via the track behind the displayCat 6A: Powers the video bar LAN 2 to Video bar LAN, via the track behind the displayCat 6A: Powers the video bar LAN 1 to plate A, data 2, via the track behind the displayCat 6: Display LAN to plate A, data 1, via the track behind the displayCat 6: Touch controller LAN to plate C, data 1, via the table tray, the table leg and floor box CCat 6A: HDBaseT transmitter HDBaseT to HDBaseT receiver at the display HDBaseT, via the table tray, the table leg, floor box C, the floor duct, the wall riser and the track behind the displayUSB-C: HDBaseT transmitter USB-C to a laptop, via the table trayHDMI: HDBaseT receiver at the display HDMI out to Video bar HDMI in, via the track behind the displayUSB: HDBaseT receiver at the display USB-B to Video bar USB-C, via the track behind the displayPower: Display power to plate A, power 1, via the track behind the displayPower: Powers the video bar power to plate A, power 2, via the track behind the displayPower: HDBaseT receiver at the display power to plate A, power 3, via the track behind the displayPower: HDBaseT transmitter power to plate C, power 1, via the table tray, the table leg and floor box CWhere the data comes in: above the door, from Comms room (MDF) 7.081. Display12. Video bar23. Touch controller3Plate B: Wall plate on the wall below the table. 2 Type B sockets. Power 1: spare Power 2: spareB4. Powers the video bar, behind the display46. HDBaseT receiver at the display, behind the display65. HDBaseT transmitter, below the table5Plate A: Wall plate behind the display. 4 Type B sockets, 4 data ports. Power 1: Display Power 2: Powers the video bar Power 3: HDBaseT receiver at the display Power 4: spare Data 1: Display Data 2: Powers the video bar Data 3: spare Data 4: spareAPlate C: Floor box in the floor under the table. 2 Type B sockets, 2 data ports, 2 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: spareC

Drawn to scale · 3.05 × 3.66 m, 11.14 m² · 5 seats · Outlets: Type A, B sockets; US plates, 70 mm wide and 46 mm more a gang, 450 mm up to the centre (house default; the space type gives no height); floor boxes with a 300 mm lid · L-shaped sofa, powered table 1.2 × 1.05 m, one guest chair

Do

The job’s own verbs

Record

Timeline

Every event: who, what, when and where it came from
  1. Today, 19 Oct

  2. Grace Kim Took it: Covering Toronto from Chicago today. Will try pairing from the video bar's admin page first.

    ServiceNow · INC0041205

  3. rule: Match tickets to spaces (Priya) Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it since. ·

  4. Sophie Tremblay Came in: The panel on the table in Wren says "Not paired" and nothing works.

    ServiceNow · INC0041205

  5. Keia Atlas Proposed P3, from impact and urgency

  6. 25 Jan 2025

  7. Asset register Wren touch controller installed

    DEMO-TOR-001410 · AG-001410

Wiring, with the touch controller's path lit

6 signal cables, 7 to outlets
VideoNetworkHDBaseTUSB

Everything its signal passes through is lit.

Where it startsCarried, switched and processedWhere it endsHDMI: Video bar, hdmi-out-1 to Display, hdmi-in-1Cat 6A: Powers the video bar, lan-2 to Video bar, lan-1Cat 6A: HDBaseT transmitter, hdbaset-1 to HDBaseT receiver at the display, hdbaset-1USB-C: HDBaseT transmitter, usb-c-1 to LaptopHDMI: HDBaseT receiver at the display, hdmi-out-1 to Video bar, hdmi-in-1USB: HDBaseT receiver at the display, usb-b-1 to Video bar, usb-c-1Video bar, Poly Studio X32Video barPoly Studio X32lan-1 · RJ45hdmi-in-1 · HDMIusb-c-1 · USB-Chdmi-out-1 · HDMIDisplay, Model set per projectDisplayModel set per projecthdmi-in-1Network, behind the display #1Network, behind the di…Power, behind the display #1Power, behind the disp…Powers the video bar, Poly PoE++ 65W 2.5G AdapterPowers the videobarPoly PoE++ 65W 2.5G Ada…lan-2 · RJ45Network, behind the display #2Network, behind the di…Power, behind the display #2Power, behind the disp…Touch controller, Poly TC10Touch controllerPoly TC10Network, under the table #1Network, under the tab…HDBaseT transmitter, Kramer EXT3-C-XR-THDBaseTtransmitterKramer EXT3-C-XR-Tusb-c-1 · USB-Chdbaset-1 · RJ45Power, under the table #1Power, under the table…HDBaseT receiver at the display, Kramer EXT3-POE-XR-RHDBaseT receiverat the displayKramer EXT3-POE-XR-Rhdbaset-1 · RJ45hdmi-out-1 · HDMIusb-b-1 · USB-BPower, behind the display #3Power, behind the disp…Laptop, The person's ownLaptopThe person's owncable
List every cable
CableFromTo
HDMIVideo bar, hdmi-out-1Display, hdmi-in-1
Cat 6APowers the video bar, lan-2Video bar, lan-1PoE++ to the video bar
Cat 6APowers the video bar, lan-1Data outlet 2, behind the display
Cat 6Display, lan-1Data outlet 1, behind the display
Cat 6Touch controller, lan-1Data outlet 1, below the table
Cat 6AHDBaseT transmitter, hdbaset-1HDBaseT receiver at the display, hdbaset-1Direct cable run 1
USB-CHDBaseT transmitter, usb-c-1Laptop
HDMIHDBaseT receiver at the display, hdmi-out-1Video bar, hdmi-in-1
USBHDBaseT receiver at the display, usb-b-1Video bar, usb-c-1Device mode
PowerDisplay, power-inPower outlet 1, behind the display
PowerPowers the video bar, power-inPower outlet 2, behind the display
PowerHDBaseT receiver at the display, power-inPower outlet 3, behind the display
PowerHDBaseT transmitter, power-inPower outlet 1, below the table
Raw

Raw

The audit log for this job
19 Oct, 09:02 Grace Kim took INC0041205Grace Kim · ServiceNow19 Oct, 08:41 Done automatically: Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it sinceMatch tickets to spaces (Priya Nair) · Keia Atlas19 Oct, 08:40 Proposed P3 for INC0041205Keia Atlas · Keia Atlas19 Oct, 08:40 INC0041205 is newSophie Tremblay · ServiceNow

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See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

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About INC0041205 Wren touch panel says "Not paired"

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.