Keia Atlas
Healthy- Space12.03 Heron
- ModelPoly TC10
- SerialDEMO-CHI-000006
- LifecycleIn service
- Target firmware4.4.2
Healthy when recorded in the space its space type expects; every port wired as the space type says.
Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Assets is switched off
Device types, units, models, setup guides, standards, IT stores and cables. This demo has the Assets module switched off in Organisation settings.
Device typetouch-controllerVersion 1.02 models
Touch controller
87 units in service · no advisories to review
260 mm × 64 mm × 184 mm, front, to scale
Every spec and portShowing Poly TC10
Ports
1 port, underside
- Width
- 260 mm
- Height
- 64 mm
- Depth
- 184 mm
- Weight
- 1.27 kg
Drawing traced from HP dimensional drawing, TC10 front. Ports from the vendor's documentation.
Checked on one example, chi-1203-tc01 (simulated values).
Asset register
Healthy- Asset tagAG-000006
- SerialDEMO-CHI-000006
- ModelPoly TC10
- Space12.03 Heron
- StatusActive
- Hostnamechi-1203-tc01
Healthy when status is active; space matches where the device is installed.
Addresses and DNS
Healthy- Hostnamechi-1203-tc01
- MAC02:B2:A6:44:16:6B
- IP address10.40.12.94
Healthy when address reservation matches the MAC address; forward and reverse DNS records resolve.
Device management
Healthy- Device namechi-1203-tc01
- SerialDEMO-CHI-000006
- Firmware4.4.2
Healthy when online in the vendor's device management service; firmware at the fleet standard for the model; settings match the setup guide for the model.
What each field means, and how hostnames and addresses are built: Learn: device fields
Touch controller·v1.1·23 Mar 2026
TC10 paired to its room system
- ModelTC10
- FirmwareNot versioned
- ModePaired
Checkingon dub-303-tc01
Settings
3 set · 0 verify · 1 per device
New install, in order
- 1Connect the TC10 to a PoE port on the same subnet as the room system.
- 2In the system's web interface, open General Settings > Device Management > Available Devices.
- 3Find the TC10 by its MAC address and select Pair.
- 4Check it shows the space's calendar.
Setup guide file state
- AssetboxIn sync
- InfoDNSIn sync
- Fleet LensIn sync
Open the setup guideConfiguring happens in a project's Deploy page.
No firmware line tracked for Poly TC10
When the vendor watcher tracks a model, its releases, Aigna's decision on each, and any advisories appear here and on every device of that model.
Symptoms
Likely causes and where to look firstController shows not pairedVideo bar offline; Controller and video bar on different networksCheck Device management first
Controller darkPoE port off; Patch cable pulled outCheck Keia Atlas first
Cross-checks
The same fact must agree everywhere it is recorded| Check | Compares |
|---|---|
| Serial match | keia_atlas.serial = inventory.serial |
| Space match | keia_atlas.space = inventory.space |
| Hostname match | inventory.hostname = dhcp_dns.hostname |
| Firmware match | device_management.firmware_version = keia_atlas.expected_firmware |
Used in
Device type file
- File
- data/device-classes/touch-controller.yaml
- Version
- 1.0
- Updated
- 2026-09-27
- Hostname prefix
- tc