Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Knowledge is switched off
Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.
Manufacturer caseNewLogitechBeing preparedSimulated
DEMO-LOGI-TAP-0142: A scheduler panel keeps showing the old calendar after the room's calendar resource is renamed
Being prepared · not yet sent to Logitechchecked just now
- 1Incident
- 1Office
- 62Units of the model
- NoneNo service level
It goes as you, through the route below, with the evidence and the logs ticked below. Simulated: nothing leaves Keia Atlas, and a real send will still need a person.
- To
- Logitech · Logitech business support portal, by the service vendor (Keystone Service) for covered models
- Subject
- DEMO-LOGI-TAP-0142: A scheduler panel keeps showing the old calendar after the room's calendar resource is renamed
- Models
- Logitech Tap Scheduler
- Firmware
- 4.6.2.460046
Anything to know before we roll out the version with the fix.
Why this case
Known error DEMO-LOGI-TAP-0142 affects our fleet, and there is no case with Logitech about it yet.
Contract and support
Logitech business support portal, by the service vendor (Keystone Service) for covered models No contract with Logitech is on record, so there is no service level.
Keystone Service can also swap faulty units under the maintenance contract while the manufacturer looks.
Who decides
Keia Atlas prepared it. A person reads it and sends it: usually the service manager, who looks after Logitech.
Nothing is sent, linked or closed without a person. Every step shows who and when, and Undo is in History.
The evidence
Gathered by Keia Atlas| Incident | Device | Where | Model | Serial | Version |
|---|---|---|---|---|---|
| INC0041172 | Whooper Swan scheduler panel | 3.09 Whooper Swan, Dublin office, Dublin | Logitech Tap Scheduler | DEMO-DUB-000345 | 4.6.2.460046 (its Poly Studio X72) |
- 16 Oct, 14:30INC0041172 Opened: Booking panel outside Whooper Swan shows yesterday's meetings · 3.09 Whooper Swan, Dublin office, Dublin
- 16 Oct, 14:30INC0041172 Calendar: The room's calendar resource was renamed on 24 September; the panel still signs in with the old name. · 3.09 Whooper Swan, Dublin office, Dublin