Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Knowledge is switched off
Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.
Manufacturer caseNewNetgearBeing preparedSimulated
DEMO-NG-AV-0210: A PoE port can stop giving power after a firmware update
Being prepared · not yet sent to Netgearchecked just now
- 0Incidents
- 8Offices
- 17Units of the model
- NoneNo service level
It goes as you, through the route below, with the evidence and the logs ticked below. Simulated: nothing leaves Keia Atlas, and a real send will still need a person.
- To
- Netgear · Netgear AV Line support, raised by the network team
- Subject
- DEMO-NG-AV-0210: A PoE port can stop giving power after a firmware update
- Models
- Netgear AV Line M4250-9G1F-PoE+ (GSM4210PD)
Whether the fix can come to the version we run after all.
Why this case
Known error DEMO-NG-AV-0210 affects our fleet, and there is no case with Netgear about it yet.
Contract and support
Netgear AV Line support, raised by the network team No contract with Netgear is on record, so there is no service level.
Who decides
Keia Atlas prepared it. A person reads it and sends it: usually the service manager, who looks after Netgear.
Nothing is sent, linked or closed without a person. Every step shows who and when, and Undo is in History.