Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Assets is switched off

Device types, units, models, setup guides, standards, IT stores and cables. This demo has the Assets module switched off in Organisation settings.

Organisation settings

LGDisplay device type

55UH5Q-E

None installed · none past planned life · firmware not tracked

What it is for

Rated for 24/7 use with a 50,000 hour life, so one line serves both meeting rooms and signage.

  • Stays on the network in standby (Network Ready, Wake On LAN), with SNMP and LG Business Cloud for fleet management.
  • A second manufacturer in the standard, so a supply problem with one does not stop a project.

Ports

12 ports
3.5 mm42 in, 2 outHDMI33 inUSB-A2RJ451DisplayPort11 inNot stated11 in

Rear

1. power-in: Not stated, in12. lan-1: RJ45, bidirectional23. usb-a-1: USB-A, bidirectional34. usb-a-2: USB-A, bidirectional45. hdmi-in-1: HDMI, in56. hdmi-in-2: HDMI, in67. hdmi-in-3: HDMI, in78. displayport-in-1: DisplayPort, in89. ir-in-1: 3.5 mm, in910. audio-out-1: 3.5 mm, out1011. serial-1: 3.5 mm, in1112. serial-2: 3.5 mm, out12
NetworkUSBVideoOtherAudioPower
Every port, in detail
#PortConnectorCarriesDirectionWhere
1power-inBuilt-in power supply, 100 to 240 V AC. LG shows a hidden power inlet but does not name its type.Not statedpowerInRear
2lan-1No LAN out. Used for network control, SNMP and fleet management.RJ45ethernetBoth waysRear
3usb-a-1USB 2.0, 5 V 0.5 A.USB-AUSB, powerBoth waysRear
4usb-a-2USB 2.0, 5 V 0.5 A.USB-AUSB, powerBoth waysRear
5hdmi-in-14K 60 Hz, HDCP 2.2 and 1.4.HDMIvideo, audioInRear
6hdmi-in-24K 60 Hz with audio return channel, HDCP 2.2 and 1.4.HDMIvideo, audioInRear
7hdmi-in-34K 60 Hz, HDCP 2.2 and 1.4. Cannot wake the display from DPM standby.HDMIvideo, audioInRear
8displayport-in-1HDCP 2.2 and 1.3. Cannot wake the display from DPM standby.DisplayPortvideo, audioInRear
9ir-in-1For the external IR receiver and light sensor.3.5 mmirInRear
10audio-out-13.5 mmaudioOutRear
11serial-13.5 mm 4-pin jack; a phone-to-RS-232C adapter is in the box. 9600 bps, 8N1.3.5 mmrs232InRear
12serial-23.5 mm 4-pin jack, for daisy chaining.3.5 mmrs232OutRear

Security support

Demo values
Firmware line
LG webOS Signage
Security updates
Ends Aug 2027, in 10 months (the 12-month warning) Security support ends Aug 2027 Demo value

The manufacturer sets these dates; Keia Atlas tracks them and does not vouch for them. A warning shows from 12 months before support ends.

Notes

  • VESA 300 x 300 mm, M6 screws, 14 mm deep at most.
  • 500 nits typical, ADS edge-lit panel, 50,000 hour life, IP5X dust rating, partial conformal coating.
  • webOS 24 (the spec page says webOS 8.0), 16 GB storage, Wi-Fi and Bluetooth, 2 x 10 W speakers.
  • SNMP 2.0 supported; works with LG Business Cloud (ConnectedCare) and SuperSign.
  • Operating temperature 0 to 40 degrees C.

What the manufacturer doesn't say

  • LG's product page gives 16.1 kg (marked TBD); the owner's manual gives 14.3 kg, which is used.
  • Power figures are marked TBD by LG.
  • The power inlet type is not stated.
  • No launch date is published; the datasheet is dated July 2025.
  • Whether the port panel faces down or sideways is not stated.

Sources

Each model was read twice, independently, and the two readings reconciled against the manufacturer's text.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

Appearance
LookStudio
Text size
Default

Report

Tell the team

About LG 55UH5Q-E

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.