Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

PlaybookVersion 1.0MediumSimulated

Firmware rollout

Version 1.0 · 1 live project following itchecked just now

New project

Phases

4 phases, 18 steps. Pick one to see its steps.
  1. 01Plan2 to 4 weeksPRJ-22 here5
  2. 02Deploy2 to 6 weeks10
    Provision2Install3Configure1Commission4
  3. 03Hand over1 week2
  4. 04ClosedWrap-up1

Projects using it

1 project
Poly VideoOS 4.7.0 rolloutPRJ-22Plan

Steps and gates

Each phase ends at a gate a named role signs off before the next starts.
  1. 01

    Plan

    2 to 4 weeksPRJ-22 is here
    AB +3AV and IT delivery engineerRead the release notes and the advisories for every model that runs this firmwareProduces: Known errors list
    NWInnovation engineerLab pass: every check on every model, including a rollbackProduces: Lab resultNothing goes to a space before this passes
    SRService manager, AVDecide whether the version becomes the standard
    AB +3AV and IT delivery engineerCount the units per site and choose the pilot spaces, one of each space typeProduces: Pilot spaces and waves
    RK +3Project managerPick the waves by office and avoid busy weeks and change freezesProduces: Wave plan
    Gate: signed off by Service manager, AV
    • Lab test passed
    • Version approved as the standard
    • Pilot spaces and waves agreed
  2. 02

    Deploy

    2 to 6 weeks

    Provision

    AB +3AV and IT delivery engineerPut the target version in the configuration, and check updates are still off in device management
    RK +3Project managerTell each site the day and time of its wave

    Install

    LD +8On-site technicianUpdate the pilot spaces and leave them a week
    LD +8On-site technicianUpdate each wave, one site at a time
    AB +3AV and IT delivery engineerUpdate remotely where device management can do it, and on site where it cannot

    Configure

    AB +3AV and IT delivery engineerCheck each unit's settings survived the update, and fix any that did not

    Commission

    AB +3AV and IT delivery engineerRun the space verification for every pilot space, and for a sample in each wave
    AB +3AV and IT delivery engineerCheck the points the advisories name, such as the camera after a reboot
    SRService manager, AVRead the pilot report and decide whether to continue, pause or roll back
    LD +8On-site technicianRoll back a space if it fails, and raise an incident for the fault
    Gate: signed off by AV and IT delivery engineer and Service manager, AV
    • Pilot spaces passed
    • Every wave updated
    • Every unit reports the target version
  3. 03

    Hand over

    1 week
    SRService manager, AVSet the firmware line's standard version and update the model pagesProduces: New standard
    RK +3Project managerTell the service desk what changed and which symptoms to expectProduces: Handover note
    Gate: signed off by Service manager, AV
    • The standard matches what is in the spaces
  4. 04

    Closed

    RK +3Project managerFeed what was learned back into this playbook and the model pages
    Gate: signed off by Programme manager
    • Lessons captured

Who does what

Built from the steps and gates above. Hover a letter for the steps.
  • ResponsibleDoes the work.
  • AccountableSigns it off and answers for it. One per row.
  • ConsultedIs asked before it is done.
  • InformedIs told once it is done.
RACI for the Firmware rollout playbook
WorkService manager, AVProgramme managerProject managerAV and IT delivery engineerInnovation engineerOn-site technician
Plan2 to 4 weeksAService manager, AV · AccountableFor “Plan”, the service manager, av signs it off and answers for it.Signs the gate: Lab test passed; Version approved as the standard; Pilot spaces and waves agreed. Also does: Decide whether the version becomes the standard.Today: Sofia ReyesRProject manager · ResponsibleFor “Plan”, the project manager does the work.Pick the waves by office and avoid busy weeks and change freezes.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Plan”, the av and it delivery engineer does the work.Read the release notes and the advisories for every model that runs this firmware; Count the units per site and choose the pilot spaces, one of each space type.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreRInnovation engineer · ResponsibleFor “Plan”, the innovation engineer does the work.Lab pass: every check on every model, including a rollback.Today: Nora Walsh
Deploy2 to 6 weeksAService manager, AV · AccountableFor “Deploy”, the service manager, av signs it off and answers for it.Signs the gate: Pilot spaces passed; Every wave updated; Every unit reports the target version. Also does: Read the pilot report and decide whether to continue, pause or roll back.Today: Sofia ReyesRProject manager · ResponsibleFor “Deploy”, the project manager does the work.Tell each site the day and time of its wave.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreAAV and IT delivery engineer · AccountableFor “Deploy”, the av and it delivery engineer signs it off and answers for it.Signs the gate: Pilot spaces passed; Every wave updated; Every unit reports the target version. Also does: Put the target version in the configuration, and check updates are still off in device management; Update remotely where device management can do it, and on site where it cannot; Check each unit's settings survived the update, and fix any that did not; Run the space verification for every pilot space, and for a sample in each wave; Check the points the advisories name, such as the camera after a reboot.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreROn-site technician · ResponsibleFor “Deploy”, the on-site technician does the work.Update the pilot spaces and leave them a week; Update each wave, one site at a time; Roll back a space if it fails, and raise an incident for the fault.Today: Liam Doyle, Tom Ashby, Carlos Mendes and 6 more
Hand over1 weekAService manager, AV · AccountableFor “Hand over”, the service manager, av signs it off and answers for it.Signs the gate: The standard matches what is in the spaces. Also does: Set the firmware line's standard version and update the model pages.Today: Sofia ReyesRProject manager · ResponsibleFor “Hand over”, the project manager does the work.Tell the service desk what changed and which symptoms to expect.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more
ClosedAProgramme manager · AccountableFor “Closed”, the programme manager signs it off and answers for it.Signs the gate: Lessons captured.Today: Tomás VargaRProject manager · ResponsibleFor “Closed”, the project manager does the work.Feed what was learned back into this playbook and the model pages.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more

What projects have taught it

1 change
  • 20 Oct 2026First version.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

Appearance
LookStudio
Text size
Default

Report

Tell the team

About Firmware rollout

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.