Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

PlaybookVersion 1.0LightSimulated

Home and remote kit

Version 1.0 · 1 live project following itchecked just now

New project

Phases

6 phases, 18 steps. Pick one to see its steps.
  1. 01PlanUnder 1 week3
  2. 02DesignUnder 1 week3
  3. 03Procure1 to 3 weeks2
  4. 04Deploy1 to 2 weeksPRJ-20 here7
    Provision2Install2Configure1Commission2
  5. 05Hand overUnder 1 week2
  6. 06ClosedWrap-up1

Long lead: needs starting early

Projects using it

1 project
New starters' home offices, OctoberPRJ-20Deploy

Steps and gates

Each phase ends at a gate a named role signs off before the next starts.
  1. 01

    Plan

    Under 1 week
    RK +3Project managerCollect each person's start date and countryProduces: Start dates
    RK +3Project managerCheck the store for kits, and work out the shortfall
    TVProgramme managerBudget line and purchase request
    Gate: signed off by Programme manager
    • People
    • dates and budget agreed
  2. 02

    Design

    Under 1 week
    AB +3AV and IT delivery engineerPick the home office option for each person, from the remote-home space typeProduces: Option per home office
    AB +3AV and IT delivery engineerCheck the plug type and power for each country
    RK +3Project managerDecide who sets up on site and who is talked through it on a call
    Gate: signed off by Service manager, AV
    • Every option is to the standard
  3. 03

    Procure

    1 to 3 weeks
    RK +3Project managerTake kits from the store and order the shortfallLong lead: start early
    LD +8On-site technicianRecord serials on arrivalProduces: Serials on arrival
    Gate: signed off by Project manager
    • Every kit received
  4. 04

    Deploy

    1 to 2 weeksPRJ-20 is here

    Provision

    AB +3AV and IT delivery engineerCreate the asset records and the home offices, and enrol each gateway in device management, before the kit ships
    MB FINetwork engineerAdd each gateway to monitoring

    Install

    RK +3Project managerShip each kit by courier with the return label, or hand it to the technician
    LD +8On-site technicianSet up at the person's home, or talk them through it on a call

    Configure

    AB +3AV and IT delivery engineerConfigure each gateway from device management once it is online

    Commission

    AB +3AV and IT delivery engineerCommission each home office with a test call
    AB +3AV and IT delivery engineerSnag list, and a follow-up call for anyone who needs oneProduces: Snag list
    Gate: signed off by AV and IT delivery engineer
    • Every home office installed
    • Every test call passes
  5. 05

    Hand over

    Under 1 week
    RK +3Project managerHandover note to the service desk: who has which kit, in which home officeProduces: Handover note
    PNService desk analystTell each person how to report a fault and how to return the kit
    Gate: signed off by Service manager, AV
    • Records match the home offices
  6. 06

    Closed

    RK +3Project managerFeed what was learned back into this playbook
    Gate: signed off by Programme manager
    • Lessons captured

Who does what

Built from the steps and gates above. Hover a letter for the steps.
  • ResponsibleDoes the work.
  • AccountableSigns it off and answers for it. One per row.
  • ConsultedIs asked before it is done.
  • InformedIs told once it is done.
RACI for the Home and remote kit playbook
WorkService manager, AVProgramme managerProject managerAV and IT delivery engineerNetwork engineerOn-site technicianService desk analyst
PlanUnder 1 weekAProgramme manager · AccountableFor “Plan”, the programme manager signs it off and answers for it.Signs the gate: People; dates and budget agreed. Also does: Budget line and purchase request.Today: Tomás VargaRProject manager · ResponsibleFor “Plan”, the project manager does the work.Collect each person's start date and country; Check the store for kits, and work out the shortfall.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more
DesignUnder 1 weekAService manager, AV · AccountableFor “Design”, the service manager, av signs it off and answers for it.Signs the gate: Every option is to the standard.Today: Sofia ReyesRProject manager · ResponsibleFor “Design”, the project manager does the work.Decide who sets up on site and who is talked through it on a call.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRAV and IT delivery engineer · ResponsibleFor “Design”, the av and it delivery engineer does the work.Pick the home office option for each person, from the remote-home space type; Check the plug type and power for each country.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 more
Procure1 to 3 weeksAProject manager · AccountableFor “Procure”, the project manager signs it off and answers for it.Signs the gate: Every kit received. Also does: Take kits from the store and order the shortfall.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreROn-site technician · ResponsibleFor “Procure”, the on-site technician does the work.Record serials on arrival.Today: Liam Doyle, Tom Ashby, Carlos Mendes and 6 more
Deploy1 to 2 weeksRProject manager · ResponsibleFor “Deploy”, the project manager does the work.Ship each kit by courier with the return label, or hand it to the technician.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreAAV and IT delivery engineer · AccountableFor “Deploy”, the av and it delivery engineer signs it off and answers for it.Signs the gate: Every home office installed; Every test call passes. Also does: Create the asset records and the home offices, and enrol each gateway in device management, before the kit ships; Configure each gateway from device management once it is online; Commission each home office with a test call; Snag list, and a follow-up call for anyone who needs one.Today: Anna Byrne, Marcus Lee, Mei Tan and 1 moreRNetwork engineer · ResponsibleFor “Deploy”, the network engineer does the work.Add each gateway to monitoring.Today: Marco Bianchi, Farah IdrisROn-site technician · ResponsibleFor “Deploy”, the on-site technician does the work.Set up at the person's home, or talk them through it on a call.Today: Liam Doyle, Tom Ashby, Carlos Mendes and 6 more
Hand overUnder 1 weekAService manager, AV · AccountableFor “Hand over”, the service manager, av signs it off and answers for it.Signs the gate: Records match the home offices.Today: Sofia ReyesRProject manager · ResponsibleFor “Hand over”, the project manager does the work.Handover note to the service desk: who has which kit, in which home office.Today: Ruth Kelly, Katya Novak, David Okoro and 1 moreRService desk analyst · ResponsibleFor “Hand over”, the service desk analyst does the work.Tell each person how to report a fault and how to return the kit.Today: Priya Nair
ClosedAProgramme manager · AccountableFor “Closed”, the programme manager signs it off and answers for it.Signs the gate: Lessons captured.Today: Tomás VargaRProject manager · ResponsibleFor “Closed”, the project manager does the work.Feed what was learned back into this playbook.Today: Ruth Kelly, Katya Novak, David Okoro and 1 more

What projects have taught it

1 change
  • 20 Oct 2026First version.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Tell the team

About Home and remote kit

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.