Keia Atlas

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Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

Change · StandardCHG-158Simulated

Standing rule approved: Bring a unit's firmware to the standard

Needed two approvals: a firmware push · approved 15:00, 10 Aprchecked just now

What it approved

Firmware rule: Bring a unit's firmware to the standard. Version 2. Firmware cannot be put back by software, so a person confirms every run.

Its runs since one square each, oldest on the left

2 runs

Caps
At most 5 units a wave · never in a booked meeting · never in a change freeze · halts after 1 run in a row unable to complete
When
Only 22:00 to 05:00
Way back
Asks every time. Firmware cannot be put back by software, so a person confirms every run.
Record

If this rule were off

Simulated

The spaces its runs have acted on. Without the rule, each would wait for a person.

Firmware rule If the Firmware rule were off, these spaces would wait for a person

Would affect nothing: its runs change records and tickets, not a space

    Would be affected: a projection, not a fault Keeps workingRestricted: floor plan

    Spaces its runs acted on 0

    • None: its runs change records and tickets, not a space.

    Timeline

    Newest first
    1. 14 Oct

    2. rule: Firmware rule (Sofia) Done automatically: Updated to 4.6.2.460046 and made a test call

    3. 7 Oct

    4. rule: Firmware rule (Sofia) Done automatically: Updated to 4.6.2.460046 and made a test call

    5. 10 Apr

    6. Declan Moore Gave the second approval

    7. Sofia Reyes Approved the Firmware rule, version 2

    Raw

    Raw

    Show the change as data
    {
  "id": "CHG-158",
  "kind": "standard",
  "title": "Standing rule approved: Bring a unit's firmware to the standard",
  "at": "2026-04-10T15:00",
  "hours": null,
  "owner": "sofia",
  "status": "approved",
  "rule": "firmware-to-standard",
  "run": null,
  "touches": null,
  "firmware": false,
  "approval": {
    "needs": "two",
    "why": [
      "a firmware push"
    ],
    "approved_by": [
      "sofia",
      "declan"
    ]
  },
  "incidents": []
}
    22:30, 14 Oct Done automatically: Updated to 4.6.2.460046 and made a test callFirmware rule (Sofia Reyes) · Keia AtlasTrace →22:30, 7 Oct Done automatically: Updated to 4.6.2.460046 and made a test callFirmware rule (Sofia Reyes) · Keia AtlasTrace →

    Simulated: the demo's changes, and bookings made up per space. What each change takes off is worked out from the recorded patching.

    View as

    See Keia Atlas the way someone else does. A demo: nobody signs in.

    Viewing asAnna ByrneAV and IT delivery engineer · EMEA

    Suggested

    Delivery

    • Delivery engineerDesigns and commissions spaces, from survey to handover
    • Project managerRuns projects day to day: dates, suppliers and who does what
    • On-site technicianInstalls and fixes kit in the offices
    • Programme managerPlans the year of projects across every region
    • Engineering managerLeads the delivery engineers
    • Project management leadLeads the project managers
    • On-site services managerLeads the on-site technicians
    • Delivery managerThe whole delivery team, every region

    Support and service

    • Service desk analystTakes incidents as they arrive and routes them
    • Network engineerPorts, VLANs and patching
    • Service manager, AVOwns the AV standard and its service
    • Service manager, networkOwns the network standard and its service

    The Lab

    • Innovation engineerTests new kit before it ships

    Leadership

    • Head of AV and ITThe whole service, every region

    Partners

    • Integration vendorSees their own installations only
    • Service vendorRepairs under the service contract

    Overview

    • EveryoneEvery role's first screen at once, to see the whole picture

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    Report

    Tell the team

    About CHG-158 Standing rule approved: Bring a unit's firmware to the standard

    Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.