Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

Standing rule · AVSimulated

Firmware rule

Every run read back and matchedchecked just now

Runs, one square each

oldest on the left

2 runs

  • Done automatically, read back and matched
  • Unable to complete
  • Put back by a person

Done automatically 22:30, 14 Oct · Updated to 4.6.2.460046 and made a test call ·

Checked before every run

In this order; the first that fails stops the run before it touches anything
  1. 1A person confirmed this run
  2. 2Inside the window, 22:00 to 05:00, with no meeting booked until after it
  3. 3The standard version passed the Lab
  4. 4Not in a change freeze
Record

How a run goes

Read, write, read back: a write that does not read back as intended is Unable to complete
  1. ReadRead the unit's version and the standard2 s
  2. WriteSend the update and let the unit restart10 min
  3. Read backRead back the version and make a test call1 min
  4. ThenDone automatically, or Unable to complete, with nothing left changed

What it reads

  • The unit's firmware (device management)
  • The standard and its Lab result (Keia Atlas)
  • Bookings (room booking)

What it rules out

  • A meeting before the update ends
  • A version the Lab has not passed

What it does not check

  • Every accessory's own firmware (each is its own run)

Runs

Newest first
  1. Done automatically · cph-407-vc01, 4.6.1 to 4.6.2Updated to 4.6.2.460046 and made a test call22:30, 14 Octby Sofia Reyes
  2. Done automatically · lon-203-vc01, 4.6.1 to 4.6.2Updated to 4.6.2.460046 and made a test call22:30, 7 Octby Sofia Reyes
Raw

Raw

The audit log for this rule
22:30, 14 Oct Done automatically: Updated to 4.6.2.460046 and made a test callFirmware rule (Sofia Reyes) · Keia AtlasTrace →22:30, 7 Oct Done automatically: Updated to 4.6.2.460046 and made a test callFirmware rule (Sofia Reyes) · Keia AtlasTrace →

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

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Report

Tell the team

About Firmware rule

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.