Keia Atlas

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This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

Standing rule · AVSimulated

Match tickets to spaces

Every run in three weeks read back and matchedchecked just now

Runs, one square each

oldest on the left

22 runs

  • Done automatically, read back and matched
  • Unable to complete
  • Put back by a person

Done automatically 10:22 · Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate request ·

Checked before every run

In this order; the first that fails stops the run before it touches anything
  1. 1The ticket names a space, a booking or a device
  2. 2The ticket is new and nobody has changed its space by hand
Record

How a run goes

Read, write, read back: a write that does not read back as intended is Unable to complete
  1. ReadRead the ticket, the caller's booking and the space names1 s
  2. WriteAdd the space, the device and the evidence to the record1 s
  3. Read backRead back the record and compare it with what was matched1 s
  4. ThenDone automatically, or Unable to complete and rolled back

What it reads

  • The ticket (the service desk tool, through its connector)
  • Bookings (room booking)
  • Device management and monitoring

What it rules out

  • Two spaces with the same name (it asks a person when there are)

What it does not check

  • Whether the caller described the right space (a person confirms when they take it)

Runs

Newest first
  1. Done automatically · INC0041209Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate request10:22
  2. Done automatically · INC0041188Matched to Whooper Swan on the 20th floor. Video bar healthy; both displays answer on the network and are on input HDMI 2, which has no source09:13
  3. Done automatically · INC0041205Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it since08:41
  4. Done automatically · INC0041203Matched to the Goldcrest video bar. Device management last saw it at 07:42; its switch port in the fourth floor IDF went down at 07:4108:01
  5. Done automatically · INC0041203Matched to Goldcrest's video bar and added the evidence08:01
  6. Done automatically · INC0041210Matched to 3.09 Whooper Swan's video bar and added the evidence07:52
  7. Done automatically · INC0041193Matched to the Peregrine microphone at the Melbourne office. Device management: the microphone dropped out of the video bar's device list five times since Wednesday10:42, 17 Oct
  8. Done automatically · INC0041164Device management: microphone 2 has dropped out four times since Thursday, the same as before the fix10:27, 17 Oct
  9. Done automatically · INC0041190Matched to the Kestrel touch controller at the Chicago office. Device management: the video bar restarted at 03:00 for its scheduled restart; the touch controller has not paired with it since08:53, 17 Oct
  10. Done automatically · INC0041172Matched to the Whooper Swan booking panel. Calendar: the room's resource was renamed on 24 September; the panel still signs in with the old name14:32, 16 Oct
  11. Done automatically · INC0041182Same room, device and symptom as INC0041180, which is on hold13:31, 16 Oct
  12. Done automatically · INC0041198Matched by the caller's home office record: Greystones home office 1. Device management: the gateway has restarted 14 times since 22 September16:31, 15 Oct
  13. Done automatically · INC0041177Matched to Heron at the Chicago office. The table cable goes through an HDBaseT transmitter and receiver to the scaler. Both are passive, so Keia Atlas cannot see them; the video bar reports no input on HDMI in 109:42, 15 Oct
  14. Done automatically · INC0041180Matched to the Curlew video bar at the Singapore office. Room booking: the device's account can't read Curlew's calendar. Known work: T-1107 in PRJ-1109:16, 15 Oct
  15. Done automatically · INC0041164Matched to microphone 2 in Peregrine at the Copenhagen office. Device management: microphone 2 dropped out of the video bar's device list three times this morning10:14, 14 Oct
  16. Done automatically · INC0041150Matched to the Heron video bar at the Juneau office. Device management: online. A laptop in the room is joined to the same call with its speaker on11:07, 13 Oct
  17. Done automatically · INC0041195Matched to 8.03 Heron at the Melbourne office. Monitoring: the display, video bar, touch controller and booking panel all went offline at 06:12 on Saturday, at the same second07:57, 12 Oct
  18. Done automatically · INC0041161Matched to the Curlew microphone at the New York office. Device management: the microphone dropped out of the video bar's device list twice this morning11:22, 8 Oct
  19. Done automatically · INC0041158Matched to Curlew display 1. Monitoring: both displays are on and showing the video bar's home screen14:11, 7 Oct
  20. Done automatically · INC0041230Matched to display 1 in the Demo zone. The Tallowmere Logistics briefing (EVT-01) is running in this room: proposed P1, live client briefing11:05, 1 Oct
  21. Done automatically · INC0041140Matched to the Heron video bar at the Tokyo office. Device management: it is on 4.6.1.444241, not the standard 4.6.2.46004610:06, 29 Sept
  22. Done automatically · INC0041121Matched to display 1 in Whooper Swan. Monitoring: the display changed input from HDMI 1 to HDMI 2 at 11:31 and 13:47 today14:04, 9 Sept

Incidents

Raised by a run, or offered this rule on their Do section
Video bar offline before the 09:00INC0041210 · P2 (booked in 68 min) · New
Raw

Raw

The audit log for this rule
10:22 Done automatically: Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate requestMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →09:13 Done automatically: Matched to Whooper Swan on the 20th floor. Video bar healthy; both displays answer on the network and are on input HDMI 2, which has no sourceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →08:41 Done automatically: Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it sinceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →08:01 Done automatically: Matched to the Goldcrest video bar. Device management last saw it at 07:42; its switch port in the fourth floor IDF went down at 07:41Match tickets to spaces (Priya Nair) · Keia AtlasTrace →08:01 Done automatically: Matched to Goldcrest's video bar and added the evidenceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →07:52 Done automatically: Matched to 3.09 Whooper Swan's video bar and added the evidenceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →10:42, 17 Oct Done automatically: Matched to the Peregrine microphone at the Melbourne office. Device management: the microphone dropped out of the video bar's device list five times since WednesdayMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →10:27, 17 Oct Done automatically: Device management: microphone 2 has dropped out four times since Thursday, the same as before the fixMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →08:53, 17 Oct Done automatically: Matched to the Kestrel touch controller at the Chicago office. Device management: the video bar restarted at 03:00 for its scheduled restart; the touch controller has not paired with it sinceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →14:32, 16 Oct Done automatically: Matched to the Whooper Swan booking panel. Calendar: the room's resource was renamed on 24 September; the panel still signs in with the old nameMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →13:31, 16 Oct Done automatically: Same room, device and symptom as INC0041180, which is on holdMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →16:31, 15 Oct Done automatically: Matched by the caller's home office record: Greystones home office 1. Device management: the gateway has restarted 14 times since 22 SeptemberMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Tell the team

About Match tickets to spaces

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.