Keia Atlas

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Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

Change · StandardCHG-150Simulated

Standing rule approved: Match a new ticket to its space and device, and add the evidence

Needed its owner once: at most 50 units a wave · approved 09:00, 23 Marchecked just now

What it approved

Match tickets to spaces: Match a new ticket to its space and device, and add the evidence. Version 4. Undo takes the match and the evidence off the ticket.

Its runs since one square each, oldest on the left

22 runs

Caps
At most 50 units a wave · never in a booked meeting · never in a change freeze · halts after 5 runs in a row unable to complete
When
Whenever its conditions hold
Way back
Undo. Undo takes the match and the evidence off the ticket.
Record

If this rule were off

Simulated

The spaces its runs have acted on. Without the rule, each would wait for a person.

Match tickets to spaces If the Match tickets to spaces were off, these spaces would wait for a person

Would affect 17 spaces, 69 meetings in the next 24 hours (404 people) and 1 service

  • CHI · Level 12

  • CPH · Fourth floor

  • DUB · Third floor

  • DUB · Fourth floor

  • DUB · Fifth floor

  • JNU · Second floor

  • LON · Second floor

  • MEL · Level 8

  • NYC · Level 20: welcome and meeting floor

  • SIN · Twelfth floor

  • TOR · Seventh floor

  • TYO · 15th floor

Would be affected: a projection, not a fault Keeps workingRestricted: floor plan

Spaces its runs acted on 17

Timeline

Newest first
  1. Today, 19 Oct

  2. rule: Match tickets to spaces (Priya) Done automatically: Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate request

  3. rule: Match tickets to spaces (Priya) Done automatically: Matched to Whooper Swan on the 20th floor. Video bar healthy; both displays answer on the network and are on input HDMI 2, which has no source

  4. rule: Match tickets to spaces (Priya) Done automatically: Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it since

  5. rule: Match tickets to spaces (Priya) Done automatically: Matched to Goldcrest's video bar and added the evidence

  6. rule: Match tickets to spaces (Priya) Done automatically: Matched to the Goldcrest video bar. Device management last saw it at 07:42; its switch port in the fourth floor IDF went down at 07:41

  7. rule: Match tickets to spaces (Priya) Done automatically: Matched to 3.09 Whooper Swan's video bar and added the evidence

  8. 23 Mar

  9. Priya Nair Approved the Match tickets to spaces, version 4

Raw

Raw

Show the change as data
{
  "id": "CHG-150",
  "kind": "standard",
  "title": "Standing rule approved: Match a new ticket to its space and device, and add the evidence",
  "at": "2026-03-23T09:00",
  "hours": null,
  "owner": "priya",
  "status": "approved",
  "rule": "match-tickets",
  "run": null,
  "touches": null,
  "firmware": false,
  "approval": {
    "needs": "owner",
    "why": [
      "a standing rule: at most 50 units a wave"
    ],
    "approved_by": [
      "priya"
    ]
  },
  "incidents": []
}
10:22 Done automatically: Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate requestMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →09:13 Done automatically: Matched to Whooper Swan on the 20th floor. Video bar healthy; both displays answer on the network and are on input HDMI 2, which has no sourceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →08:41 Done automatically: Matched to the Wren touch controller at the Toronto office. Device management: the video bar restarted at 05:48; the touch controller has not paired with it sinceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →08:01 Done automatically: Matched to the Goldcrest video bar. Device management last saw it at 07:42; its switch port in the fourth floor IDF went down at 07:41Match tickets to spaces (Priya Nair) · Keia AtlasTrace →08:01 Done automatically: Matched to Goldcrest's video bar and added the evidenceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →07:52 Done automatically: Matched to 3.09 Whooper Swan's video bar and added the evidenceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →10:42, 17 Oct Done automatically: Matched to the Peregrine microphone at the Melbourne office. Device management: the microphone dropped out of the video bar's device list five times since WednesdayMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →10:27, 17 Oct Done automatically: Device management: microphone 2 has dropped out four times since Thursday, the same as before the fixMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →08:53, 17 Oct Done automatically: Matched to the Kestrel touch controller at the Chicago office. Device management: the video bar restarted at 03:00 for its scheduled restart; the touch controller has not paired with it sinceMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →14:32, 16 Oct Done automatically: Matched to the Whooper Swan booking panel. Calendar: the room's resource was renamed on 24 September; the panel still signs in with the old nameMatch tickets to spaces (Priya Nair) · Keia AtlasTrace →

Simulated: the demo's changes, and bookings made up per space. What each change takes off is worked out from the recorded patching.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Tell the team

About CHG-150 Standing rule approved: Match a new ticket to its space and device, and add the evidence

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.