Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Vendors is switched off

The companies that install and repair, and who looks after each. This demo has the Vendors module switched off in Organisation settings.

Organisation settings

Vendor · ManufacturerAG-MFR-POLYSimulated

HP Poly

No jobs with HP Poly · contract in forcechecked just now

Where they work

10 offices under the contract · no open jobs

Performance against the contract

last 12 months · measured from the job records, no manual reporting
Within the contract clock90%12 months: lowest 86%, highest 97%, latest 89%Job records · 08:00
Jobs in the last 12 months612 months: lowest 0, highest 1, latest 1Job records · 08:00
Support case answered in4 working days, median12 months: lowest 2 days, highest 6 days, latest 4 daysJob records · 08:00

The engagement

Manufacturer · no offices · 0 records shared now

HP Poly can see

  • Jobs handed to the provider, only when handed to them

Stays with Aigna

  • Floor plans, IP addresses and switch ports
  • Offices outside the scope, and work handed to anyone else
  • Costs, people and the year plan

Open the engagement: the scope, the agreement, who owns each record, the log both sides keep, and Revoke.

If they stopped

Simulated

No firmware or support cases for their units. Every floor with a space that depends on them, at one scale.

HP Poly If HP Poly stopped: no firmware or support cases for their units

Would affect 88 spaces, 389 meetings in the next 24 hours (2314 people) and 1 service

  • NYC · Level 20: welcome and meeting floor

  • NYC · Level 21

  • NYC · Level 22

  • DUB · Third floor

  • DUB · Fourth floor

  • DUB · Fifth floor

  • LON · Second floor

  • CHI · Level 12

  • CHI · Level 13

  • TOR · Seventh floor

  • SIN · Twelfth floor

  • MEL · Level 8

  • TYO · 15th floor

  • CPH · Fourth floor

  • JNU · Second floor

Would be affected: a projection, not a fault Keeps workingRestricted: floor plan

Spaces that depend on them 88

Jobs with them

0 open · 0 closed recently

One clock for both sides, worked out from the job's own times and the contract's service level. Waiting on Aigna stops it for both, with the same reason.

Access open now

0 grants, each tied to a job · 0 standing

    See all 0 in the access register

    Before they are let in

    • Data processing agreementSigned 10 Apr 2023, runs to 21 Apr 2027
    • Security assessmentNext due 4 Mar 2027

    No access goes live without a data processing agreement and a security assessment. Access follows the contract's scope.

    Raw

    Show the record as data
    {
      "id": "hp-poly",
      "name": "HP Poly",
      "kind": "manufacturer",
      "regions": [
        "amer",
        "emea",
        "apac"
      ],
      "sites": null,
      "owner": "sofia",
      "contract": {
        "ref": "AG-MFR-POLY",
        "start": "2023-04-22",
        "end": "2027-04-21",
        "scope": [
          "Software and firmware through Poly Lens",
          "Support cases for product faults"
        ],
        "sla": [
          {
            "what": "Support case response",
            "target": "Next working day"
          }
        ]
      },
      "record": {
        "jobs": 6,
        "note": "Six support cases; one open question on Google Meet support for the X32 and X72 (ADV-004)."
      }
    }

    The record as data/vendors/hp-poly.yaml holds it. The jobs, clocks and performance above are simulated.

    View as

    See Keia Atlas the way someone else does. A demo: nobody signs in.

    Viewing asAnna ByrneAV and IT delivery engineer · EMEA

    Suggested

    Delivery

    • Delivery engineerDesigns and commissions spaces, from survey to handover
    • Project managerRuns projects day to day: dates, suppliers and who does what
    • On-site technicianInstalls and fixes kit in the offices
    • Programme managerPlans the year of projects across every region
    • Engineering managerLeads the delivery engineers
    • Project management leadLeads the project managers
    • On-site services managerLeads the on-site technicians
    • Delivery managerThe whole delivery team, every region

    Support and service

    • Service desk analystTakes incidents as they arrive and routes them
    • Network engineerPorts, VLANs and patching
    • Service manager, AVOwns the AV standard and its service
    • Service manager, networkOwns the network standard and its service

    The Lab

    • Innovation engineerTests new kit before it ships

    Leadership

    • Head of AV and ITThe whole service, every region

    Partners

    • Integration vendorSees their own installations only
    • Service vendorRepairs under the service contract

    Overview

    • EveryoneEvery role's first screen at once, to see the whole picture

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    Report

    Tell the team

    About HP Poly

    Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.