Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

IncidentINC0041198

On holdOn call: Liam Doyle until Monday 08:00SimulatedServiceNow · INC0041198 · 11:20

Home office gateway keeps restarting, calls drop

Waiting on partschecked just now

  1. New15 Oct, 16:30 · Hannah Price17 h
  2. In progress16 Oct, 09:10 · Priya Nair1 day
  3. On hold17 Oct, 11:20 · Priya NairWaiting for parts · 2 days so far
  4. Back in progressNot yet
  5. ResolvedNot yet

Response target 8 working hours · taken in 1000 min

Greystones home office 1

Remote and home · Home network gateway litSpace page
1. Monitor, Dell Pro P 27 USB-C Hub Conferencing Monitor (P2726DEB) · On the desk1. Monitor, Dell Pro P 27 USB-C Hub Conferencing Monitor (P2726DEB) · On the desk1. Monitor, Dell Pro P 27 USB-C Hub Conferencing Monitor (P2726DEB) · On the desk1. Monitor, Dell Pro P 27 USB-C Hub Conferencing Monitor (P2726DEB) · On the deskLaptopLaptopSideboardHome broadband router (worker's own)2. Home network gateway, Ubiquiti UniFi Express 7 (UX7) · Set per projectBookcaseTray under the deskDown the desk legFloor cable coverSkirting trunkingSkirting trunkingTrunking behind the sideboardTrunking behind the sideboardUSB-C: Monitor USB-C 1 to a laptop, via the desk trayCat 6: Monitor LAN to Home network gateway LAN 2, via the desk tray, the desk leg, the floor cable cover, the skirting trunking and the trunking behind the sideboardCat 6: Home network gateway LAN 1 to the home router, plugged in beside it1. Monitor12. Home network gateway2

Drawn to scale · 3.00 × 2.60 m · 1 seat · A typical home desk: 1.4 × 0.7 m desk, the broadband router on a sideboard

Do

The job’s own verbs

Record

Timeline

Every event: who, what, when and where it came from
  1. 17 Oct

  2. Priya Nair Waiting on parts: Sending a replacement gateway and power supply from the depot, due Tuesday 29 September. The caller will send the old one back in the same box.

    ServiceNow · INC0041198

  3. Hannah Price Still restarting after moving the plug.

    ServiceNow · INC0041198

  4. 16 Oct

  5. Priya Nair Took it: Asked the caller to plug the gateway's power supply straight into the wall rather than a power strip.

    ServiceNow · INC0041198

  6. 15 Oct

  7. rule: Match tickets to spaces (Priya) Matched by the caller's home office record: Greystones home office 1. Device management: the gateway has restarted 14 times since 22 September. ·

  8. Hannah Price Came in: Raised from the self-service portal on a phone.

    ServiceNow · INC0041198

  9. Keia Atlas Proposed P3, from impact and urgency

  10. 26 Feb 2023

  11. Asset register Greystones home office 1 home network gateway installed

    DEMO-REM-000953 · AG-000953

Wiring, with the home network gateway's path lit

3 signal cables
USBNetwork

Everything its signal passes through is lit.

Where it startsCarried, switched and processedNetworkUSB-C: Monitor, usb-c-1 to LaptopCat 6: Monitor, lan-1 to Home network gateway, lan-2Cat 6: Home network gateway, lan-1 to Home routerMonitor, Dell Pro P 27 USB-C Hub Conferencing Monitor (P2726DEB)MonitorDell Pro P 27 USB-C Hub Confere…usb-c-1 · USB-Clan-1 · RJ45Laptop, The person's ownLaptopThe person's owncableHome network gateway, Ubiquiti UniFi Express 7 (UX7)Home network gatewayUbiquiti UniFi Express 7 (UX7)lan-2 · RJ45lan-1 · RJ45Home router, The worker's ownHome routerThe worker's ownLAN
List every cable
CableFromTo
USB-CMonitor, usb-c-1Laptop
Cat 6Monitor, lan-1Home network gateway, lan-2
Cat 6Home network gateway, lan-1Home routerThe gateway sits behind the home broadband router
Raw

Raw

The audit log for this job
17 Oct, 11:20 INC0041198 is on holdPriya Nair · ServiceNow16 Oct, 09:10 Priya Nair took INC0041198Priya Nair · ServiceNow15 Oct, 16:31 Done automatically: Matched by the caller's home office record: Greystones home office 1. Device management: the gateway has restarted 14 times since 22 SeptemberMatch tickets to spaces (Priya Nair) · Keia Atlas15 Oct, 16:30 Proposed P3 for INC0041198Keia Atlas · Keia Atlas15 Oct, 16:30 INC0041198 is newHannah Price · ServiceNow

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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About INC0041198 Home office gateway keeps restarting, calls drop

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.