Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Knowledge is switched off

Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.

Organisation settings

Known errorDEMO-UNIFI-EX7-0031Ubiquiti UniFiFixedMay affect usDemo issueSimulated

The Express 7 restarts again and again after a brief power drop

100 units may run an affected version · fixed in 4.2.3checked just now

Where it is in our fleet

100 units may run an affected version

Keia Atlas doesn't track this manufacturer's firmware per unit yet (a real feed from device management will read it), so every unit of the model counts until it does.

Restricted: vulnerable-firmware list

ExposedVersion not knownNot exposedSelect a dot for its unit.

Incidents that look like it

  • INC0041198Possible matchHome office gateway keeps restarting, calls dropGreystones home office 1, Remote EMEA · On holdSame modelVersion not knownSame symptomSays "restart"

Linking never closes a ticket; the person working it decides.

The fix

Fixed in 4.2.3. No project moves units to it yet: propose a firmware rollout, which starts with a Lab pass.

The Firmware rollout playbook

With the manufacturer

No case with Ubiquiti UniFi about this yet. Keia Atlas has one ready with the units, versions and incidents.

Raise with the manufacturer

Affected units

100 in 3 offices

Restricted: vulnerable-firmware list

Bray home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Bray home office 1, Remote EMEA · AG-000941Note leftVersion not known
Bray home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Bray home office 2, Remote EMEA · AG-001022Note leftVersion not known
Bray home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Bray home office 3, Remote EMEA · AG-000943Note leftVersion not known
Brighton home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Brighton home office 1, Remote EMEA · AG-000969Note leftVersion not known
Brighton home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Brighton home office 2, Remote EMEA · AG-001046Note leftVersion not known
Cambridge home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Cambridge home office 1, Remote EMEA · AG-000971Note leftVersion not known
Cambridge home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Cambridge home office 2, Remote EMEA · AG-000973Note leftVersion not known
Drogheda home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Drogheda home office 1, Remote EMEA · AG-000957Note leftVersion not known
Greystones home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Greystones home office 1, Remote EMEA · AG-000953Note leftVersion not known
Greystones home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Greystones home office 2, Remote EMEA · AG-000955Note leftVersion not known
Guildford home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Guildford home office 1, Remote EMEA · AG-000965Note leftVersion not known
Helsingør home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Helsingør home office 1, Remote EMEA · AG-000985Note leftVersion not known
Hillerød home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Hillerød home office 1, Remote EMEA · AG-000981Note leftVersion not known
Hillerød home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Hillerød home office 2, Remote EMEA · AG-000983Note leftVersion not known
Køge home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Køge home office 1, Remote EMEA · AG-001049Note leftVersion not known
Køge home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Køge home office 2, Remote EMEA · AG-001052Note leftVersion not known
Lund home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Lund home office 1, Remote EMEA · AG-001058Note leftVersion not known
Lund home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Lund home office 2, Remote EMEA · AG-001061Note leftVersion not known
Malmö home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Malmö home office 1, Remote EMEA · AG-001055Note leftVersion not known
Malmö home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Malmö home office 2, Remote EMEA · AG-000987Note leftVersion not known
Maynooth home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Maynooth home office 1, Remote EMEA · AG-001034Note leftVersion not known
Maynooth home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Maynooth home office 2, Remote EMEA · AG-000949Note leftVersion not known
Maynooth home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Maynooth home office 3, Remote EMEA · AG-000951Note leftVersion not known
Naas home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Naas home office 1, Remote EMEA · AG-001028Note leftVersion not known
Naas home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Naas home office 2, Remote EMEA · AG-001031Note leftVersion not known
Navan home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Navan home office 1, Remote EMEA · AG-000959Note leftVersion not known
Oxford home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Oxford home office 1, Remote EMEA · AG-000975Note leftVersion not known
Reading home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Reading home office 1, Remote EMEA · AG-001037Note leftVersion not known
Reading home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Reading home office 2, Remote EMEA · AG-001040Note leftVersion not known
Roskilde home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Roskilde home office 1, Remote EMEA · AG-000977Note leftVersion not known
Roskilde home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Roskilde home office 2, Remote EMEA · AG-000979Note leftVersion not known
St Albans home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · St Albans home office 1, Remote EMEA · AG-000961Note leftVersion not known
St Albans home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · St Albans home office 2, Remote EMEA · AG-000963Note leftVersion not known
Swords home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Swords home office 1, Remote EMEA · AG-000945Note leftVersion not known
Swords home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Swords home office 2, Remote EMEA · AG-001025Note leftVersion not known
Swords home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Swords home office 3, Remote EMEA · AG-000947Note leftVersion not known
Watford home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Watford home office 1, Remote EMEA · AG-000967Note leftVersion not known
Watford home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Watford home office 2, Remote EMEA · AG-001043Note leftVersion not known
Aurora home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Aurora home office 1, Remote Americas · AG-001480Note leftVersion not known
Aurora home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Aurora home office 2, Remote Americas · AG-001482Note leftVersion not known
Burlington home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Burlington home office 1, Remote Americas · AG-001502Note leftVersion not known
Douglas home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Douglas home office 1, Remote Americas · AG-001504Note leftVersion not known
Douglas home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Douglas home office 2, Remote Americas · AG-001506Note leftVersion not known
Evanston home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Evanston home office 1, Remote Americas · AG-001013Note leftVersion not known
Evanston home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Evanston home office 2, Remote Americas · AG-001015Note leftVersion not known
Evanston home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Evanston home office 3, Remote Americas · AG-001017Note leftVersion not known
Hamilton home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Hamilton home office 1, Remote Americas · AG-001498Note leftVersion not known
Hamilton home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Hamilton home office 2, Remote Americas · AG-001500Note leftVersion not known
Hoboken home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Hoboken home office 1, Remote Americas · AG-001064Note leftVersion not known
Hoboken home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Hoboken home office 2, Remote Americas · AG-000989Note leftVersion not known
Hoboken home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Hoboken home office 3, Remote Americas · AG-000991Note leftVersion not known
Jersey City home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Jersey City home office 1, Remote Americas · AG-001462Note leftVersion not known
Jersey City home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Jersey City home office 2, Remote Americas · AG-000993Note leftVersion not known
Markham home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Markham home office 1, Remote Americas · AG-001494Note leftVersion not known
Markham home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Markham home office 2, Remote Americas · AG-001496Note leftVersion not known
Mississauga home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Mississauga home office 1, Remote Americas · AG-001484Note leftVersion not known
Mississauga home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Mississauga home office 2, Remote Americas · AG-001486Note leftVersion not known
Mississauga home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Mississauga home office 3, Remote Americas · AG-001488Note leftVersion not known
Montclair home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Montclair home office 1, Remote Americas · AG-001005Note leftVersion not known
Montclair home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Montclair home office 2, Remote Americas · AG-001007Note leftVersion not known
Naperville home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Naperville home office 1, Remote Americas · AG-001019Note leftVersion not known
Naperville home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Naperville home office 2, Remote Americas · AG-001471Note leftVersion not known
New Rochelle home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · New Rochelle home office 1, Remote Americas · AG-001009Note leftVersion not known
New Rochelle home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · New Rochelle home office 2, Remote Americas · AG-001011Note leftVersion not known
Oak Park home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Oak Park home office 1, Remote Americas · AG-001473Note leftVersion not known
Oak Park home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Oak Park home office 2, Remote Americas · AG-001476Note leftVersion not known
Oakville home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Oakville home office 1, Remote Americas · AG-001490Note leftVersion not known
Oakville home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Oakville home office 2, Remote Americas · AG-001492Note leftVersion not known
Skokie home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Skokie home office 1, Remote Americas · AG-001478Note leftVersion not known
Stamford home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Stamford home office 1, Remote Americas · AG-000995Note leftVersion not known
Stamford home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Stamford home office 2, Remote Americas · AG-001465Note leftVersion not known
Stamford home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Stamford home office 3, Remote Americas · AG-000997Note leftVersion not known
White Plains home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · White Plains home office 1, Remote Americas · AG-001003Note leftVersion not known
White Plains home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · White Plains home office 2, Remote Americas · AG-001468Note leftVersion not known
Yonkers home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Yonkers home office 1, Remote Americas · AG-000999Note leftVersion not known
Yonkers home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Yonkers home office 2, Remote Americas · AG-001001Note leftVersion not known
Ballarat home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Ballarat home office 1, Remote APAC · AG-001545Note leftVersion not known
Chiba home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Chiba home office 1, Remote APAC · AG-001561Note leftVersion not known
Dandenong home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Dandenong home office 1, Remote APAC · AG-001543Note leftVersion not known
Frankston home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Frankston home office 1, Remote APAC · AG-001539Note leftVersion not known
Frankston home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Frankston home office 2, Remote APAC · AG-001541Note leftVersion not known
Geelong home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Geelong home office 1, Remote APAC · AG-001533Note leftVersion not known
Geelong home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Geelong home office 2, Remote APAC · AG-001536Note leftVersion not known
Johor Bahru home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Johor Bahru home office 1, Remote APAC · AG-001527Note leftVersion not known
Johor Bahru home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Johor Bahru home office 2, Remote APAC · AG-001530Note leftVersion not known
Jurong East home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Jurong East home office 1, Remote APAC · AG-001520Note leftVersion not known
Jurong East home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Jurong East home office 2, Remote APAC · AG-001522Note leftVersion not known
Kawasaki home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Kawasaki home office 1, Remote APAC · AG-001553Note leftVersion not known
Kawasaki home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Kawasaki home office 2, Remote APAC · AG-001555Note leftVersion not known
Punggol home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Punggol home office 1, Remote APAC · AG-001515Note leftVersion not known
Punggol home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Punggol home office 2, Remote APAC · AG-001517Note leftVersion not known
Saitama home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Saitama home office 1, Remote APAC · AG-001557Note leftVersion not known
Saitama home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Saitama home office 2, Remote APAC · AG-001559Note leftVersion not known
Tampines home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Tampines home office 1, Remote APAC · AG-001508Note leftVersion not known
Tampines home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Tampines home office 2, Remote APAC · AG-001510Note leftVersion not known
Tampines home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Tampines home office 3, Remote APAC · AG-001512Note leftVersion not known
Woodlands home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Woodlands home office 1, Remote APAC · AG-001525Note leftVersion not known
Yokohama home office 1 home network gatewayUbiquiti UniFi Express 7 (UX7) · Yokohama home office 1, Remote APAC · AG-001547Note leftVersion not known
Yokohama home office 2 home network gatewayUbiquiti UniFi Express 7 (UX7) · Yokohama home office 2, Remote APAC · AG-001549Note leftVersion not known
Yokohama home office 3 home network gatewayUbiquiti UniFi Express 7 (UX7) · Yokohama home office 3, Remote APAC · AG-001551Note leftVersion not known

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

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Report

Tell the team

About DEMO-UNIFI-EX7-0031, The Express 7 restarts again and again after a brief power drop

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.