Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

IncidentINC0041209

NewOn call: Carlos Mendes until Monday 08:00SimulatedServiceNow · INC0041209 · 10:20

Printer in the Juneau office not showing up

Offered to Priya, not taken yetchecked just now

  1. New19 Oct, 10:20 · Jordan Ellis1 h 40 min so far
  2. In progressNot yet
  3. ResolvedNot yet

20 h to take it · Goes to Sofia Reyes, the service owner, at 08:20 tomorrow if nobody takes it

2.06 Copy and print

Print room · Printer litSpace page
Plate A: Wall plate on the wall. 4 Type B sockets, 2 data ports. Power 1: printer Power 2: spare Power 3: spare Power 4: spare Data 1: Printer Data 2: sparePlate A: Wall plate on the wall. 4 Type B sockets, 2 data ports. Power 1: printer Power 2: spare Power 3: spare Power 4: spare Data 1: Printer Data 2: spare1. Printer, Canon imageRUNNER ADVANCE DX C259 · Set per project1. Printer, Canon imageRUNNER ADVANCE DX C259 · Set per project1. Printer, Canon imageRUNNER ADVANCE DX C259 · Set per projectPaper storageWork counterSkirting trunkingPlate A: cabled up inside the wall to the ceiling above the door, back to the comms roomCat 6: Printer LAN to plate A, data 1, via the skirting trunkingWhere the data comes in: above the door, from Comms room (MDF) 2.081. Printer1Plate A: Wall plate on the wall. 4 Type B sockets, 2 data ports. Power 1: printer Power 2: spare Power 3: spare Power 4: spare Data 1: Printer Data 2: spareA

Drawn to scale · 2.80 × 2.50 m, 7 m² · Outlets: Type A, B sockets; US plates, 70 mm wide and 46 mm more a gang · Printer footprint 37.1 × 46.4 in plus 20 in for the feeder

Do

The job’s own verbs

Record

Timeline

Every event: who, what, when and where it came from
  1. Today, 19 Oct

  2. rule: Match tickets to spaces (Priya) Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate request. ·

  3. Jordan Ellis Came in: The copy room printer isn't in the list when I try to print.

    ServiceNow · INC0041209

  4. Keia Atlas Proposed P3, from impact and urgency

Wiring, with the printer's path lit

0 signal cables, 1 to outlets

Everything its signal passes through is lit.

DevicesPrinter, Canon imageRUNNER ADVANCE DX C259PrinterCanon imageRUNNER ADVANCE DX C2…Network, wall #1Network, wall #1
List every cable
CableFromTo
Cat 6Printer, lan-1Data outlet 1, wall
Raw

Raw

The audit log for this job
19 Oct, 10:22 Done automatically: Known work: getting this printer onto the network is task T-1406 in PRJ-14, blocked on a certificate requestMatch tickets to spaces (Priya Nair) · Keia Atlas19 Oct, 10:20 Proposed P3 for INC0041209Keia Atlas · Keia Atlas19 Oct, 10:20 INC0041209 is newJordan Ellis · ServiceNow

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

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Report

Tell the team

About INC0041209 Printer in the Juneau office not showing up

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.