New 1 Oct, 11:05 · Service desk 1 min In progress 1 Oct, 11:06 · Liam Doyle 11 min Resolved 1 Oct, 11:17 · Liam Doyle Response target 15 min · taken in 1 min
6. HDBaseT receiver at the display wall, Kramer EXT3-POE-XR-R · Behind the display Plate A: Wall plate behind display 1. 3 Type G sockets, 3 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display wall
Power 3: Video bar
Data 1: Display
Data 2: Video bar
Data 3: spare Plate A: Wall plate behind display 1. 3 Type G sockets, 3 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display wall
Power 3: Video bar
Data 1: Display
Data 2: Video bar
Data 3: spare Plate A: Wall plate behind display 1. 3 Type G sockets, 3 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display wall
Power 3: Video bar
Data 1: Display
Data 2: Video bar
Data 3: spare 3. Video bar, Poly Studio X72 · Display wall 1. Display, LG 75UH5Q-E (75 in shown) · Display wall Plate B: Wall plate behind display 2. 3 Type G sockets, 3 data ports.
Power 4: Display
Power 5: spare
Power 6: spare
Data 4: Display
Data 5: spare
Data 6: spare Plate B: Wall plate behind display 2. 3 Type G sockets, 3 data ports.
Power 4: Display
Power 5: spare
Power 6: spare
Data 4: Display
Data 5: spare
Data 6: spare Plate B: Wall plate behind display 2. 3 Type G sockets, 3 data ports.
Power 4: Display
Power 5: spare
Power 6: spare
Data 4: Display
Data 5: spare
Data 6: spare 2. Display, LG 75UH5Q-E (75 in shown) · Display wall Plate C: Floor box in the floor under the table. 2 Type G sockets, 2 data ports, 2 direct runs.
Power 1: HDBaseT transmitter
Power 2: spare
Data 1: Touch controller
Data 2: spare
Direct run 1: HDBaseT link to the display wall
Direct run 2: spare Plate D: Floor box in the floor by the table. 8 Type G sockets, 4 data ports.
Power 1: demo kit
Power 2: demo kit
Power 3: demo kit
Power 4: demo kit
Power 5: demo kit
Power 6: demo kit
Power 7: demo kit
Power 8: demo kit
Data 1: demo kit
Data 2: demo kit
Data 3: demo kit
Data 4: demo kit 5. HDBaseT transmitter, Kramer EXT3-C-XR-T · Below the table 4. Touch controller, Poly TC10 · On the desk 4. Touch controller, Poly TC10 · On the desk Plate E: Wall plate outside the door, behind the booking panel. 1 data port.
Data 1: Scheduler panel 7. Scheduler panel, Logitech Tap Scheduler · outside the door Plant Plant Plant Track behind the display Tray under the table Up the table leg Floor box Floor box Floor box Floor duct, in the floor Floor duct, in the floor Wall riser, up to the track Plate A: cabled up inside the wall to the ceiling above the door, back to the comms room Plate B: cabled up inside the wall to the ceiling above the door, back to the comms room Plate C: cabled through the floor void to the ceiling above the door, back to the comms room Plate D: cabled through the floor void to the ceiling above the door, back to the comms room HDMI: Video bar HDMI out 1 to Display 1 HDMI in 1, via the track behind the display HDMI: Video bar HDMI out 2 to Display 2 HDMI in 1, via the track behind the display Cat 6: Display 1 LAN to plate A, data 1, via the track behind the display Cat 6: Video bar LAN 1 to plate A, data 2, via the track behind the display Cat 6: Display 2 LAN to plate B, data 4, via the track behind the display Cat 6: Touch controller LAN to plate C, data 1, via the table tray, the table leg and floor box C Cat 6A: HDBaseT transmitter HDBaseT to HDBaseT receiver at the display wall HDBaseT, via the table tray, the table leg, floor box D, floor box C, the floor duct, the wall riser and the track behind the display USB-C: HDBaseT transmitter USB-C to a laptop, via the table tray HDMI: HDBaseT receiver at the display wall HDMI out to Video bar HDMI in, via the track behind the display USB: HDBaseT receiver at the display wall USB-B to Video bar USB-C, via the track behind the display Cat 6: Scheduler panel LAN to plate E, data 1, plugged in beside it Power: Display 1 power to plate A, power 1, via the track behind the display Power: HDBaseT receiver at the display wall power to plate A, power 2, via the track behind the display Power: Video bar power to plate A, power 3, via the track behind the display Power: Display 2 power to plate B, power 4, via the track behind the display Power: HDBaseT transmitter power to plate C, power 1, via the table tray, the table leg and floor box C Where the data comes in: above the door, from Comms room (IDF) 5.21 6.40 m 12.00 m 0 2 m 1. Display 1 2. Display 2 3. Video bar 3 4. Touch controller 4 Plate D: Floor box in the floor by the table. 8 Type G sockets, 4 data ports.
Power 1: demo kit
Power 2: demo kit
Power 3: demo kit
Power 4: demo kit
Power 5: demo kit
Power 6: demo kit
Power 7: demo kit
Power 8: demo kit
Data 1: demo kit
Data 2: demo kit
Data 3: demo kit
Data 4: demo kit D 6. HDBaseT receiver at the display wall, behind the display 6 5. HDBaseT transmitter, below the table 5 7. Scheduler panel, at the door 7 Plate A: Wall plate behind display 1. 3 Type G sockets, 3 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display wall
Power 3: Video bar
Data 1: Display
Data 2: Video bar
Data 3: spare A Plate B: Wall plate behind display 2. 3 Type G sockets, 3 data ports.
Power 4: Display
Power 5: spare
Power 6: spare
Data 4: Display
Data 5: spare
Data 6: spare B Plate C: Floor box in the floor under the table. 2 Type G sockets, 2 data ports, 2 direct runs.
Power 1: HDBaseT transmitter
Power 2: spare
Data 1: Touch controller
Data 2: spare
Direct run 1: HDBaseT link to the display wall
Direct run 2: spare C Plate E: Wall plate outside the door, behind the booking panel. 1 data port.
Data 1: Scheduler panel E Drawn to scale · 6.40 × 12.00 m, 76.8 m² · 3 seats · Outlets: Type G sockets; UK and Ireland plates, 86 and 146 mm wide; floor boxes with a 300 mm lid · A demo bench at the displays and four demo pods, bar height (house choice)
What the systems say Monitoring The display lost its input signal at 11:04 and has had power throughout.The events calendar EVT-01, Tallowmere Logistics executive briefing, is running in this room until 14:00.Health checks when Keia Atlas matched the ticket Keia Atlas record No problem seen Asset register No problem seen Addresses and DNS No problem seen Device management No problem seen Monitoring To review Next, from the guide No picture : first check Keia Atlas record. Likely: display off or on the wrong input, HDBaseT link down, source device asleep.
Move the demo to the display cart first, then look at the lead. Reseat the HDMI lead at the demo table and check the display comes back. Matched by The technician raised it from the Demo zone during the briefing.
Record Open pages like this here
Timeline Every event: who, what, when and where it came from All 6 People 2 Rules 2 Connectors 1 Changes 1
1 Oct 11:17 Liam Doyle Resolved, fixed: The HDMI lead at the demo table had been knocked half out. Reseated and clipped; the display came back.
ServiceNow · INC0041230
11:06 Liam Doyle Took it: In the room. Moved the demo to the display cart so the client could carry on.
ServiceNow · INC0041230
11:05 rule: Match tickets to spaces (Priya) Matched to display 1 in the Demo zone. The Tallowmere Logistics briefing (EVT-01) is running in this room: proposed P1, live client briefing. · How was this done?
What happened Matched to display 1 in the Demo zone. The Tallowmere Logistics briefing (EVT-01) is running in this room: proposed P1, live client briefing. Read back and matched.
What it read The ticket (the service desk tool, through its connector) · Bookings (room booking) · Device management and monitoring
What it did Matched to display 1 in the Demo zone. The Tallowmere Logistics briefing (EVT-01) is running in this room: proposed P1, live client briefing
What it ruled out Two spaces with the same name (it asks a person when there are)
What it did not check Whether the caller described the right space (a person confirms when they take it)
Evidence 2 of 2 checks agreed before the write; read back matched. 11:05 Service desk Came in: Raised by the technician in the room: the left display went to No signal in the middle of the warehouse demo.
ServiceNow · INC0041230
11:05 Keia Atlas Proposed P1: live client briefing
27 Jul 00:00 Asset register Demo zone display 1 installed
DEMO-DUB-004031 · AG-004031
Nothing of this kind on the record yet.
Wiring Every device in the space7 Related work0 Ticket details
Wiring, with the display's path lit 6 signal cables, 10 to outlets Video HDBaseT USB
Everything its signal passes through is lit.
Where it starts Carried, switched and processed Where it ends HDMI: Video bar, hdmi-out-1 to Display 1, hdmi-in-1 HDMI: Video bar, hdmi-out-2 to Display 2, hdmi-in-1 Cat 6A: HDBaseT transmitter, hdbaset-1 to HDBaseT receiver at the display wall, hdbaset-1 USB-C: HDBaseT transmitter, usb-c-1 to Laptop HDMI: HDBaseT receiver at the display wall, hdmi-out-1 to Video bar, hdmi-in-1 USB: HDBaseT receiver at the display wall, usb-b-1 to Video bar, usb-c-1 Video bar, Poly Studio X72 Video bar Poly Studio X72 hdmi-in-1 · HDMI usb-c-1 · USB-C hdmi-out-1 · HDMI hdmi-out-2 · HDMI Network, behind the display #2 Network, behind the di… Power, behind the display #3 Power, behind the disp… Display 1, LG 75UH5Q-E Display 1 LG 75UH5Q-E hdmi-in-1 · HDMI Network, behind the display #1 Network, behind the di… Power, behind the display #1 Power, behind the disp… Display 2, LG 75UH5Q-E Display 2 LG 75UH5Q-E hdmi-in-1 · HDMI Network, behind the display #4 Network, behind the di… Power, behind the display #4 Power, behind the disp… Touch controller, Poly TC10 Touch controller Poly TC10 Network, under the table #1 Network, under the tab… HDBaseT transmitter, Kramer EXT3-C-XR-T HDBaseT transmitter Kramer EXT3-C-XR-T usb-c-1 · USB-C hdbaset-1 · RJ45 Power, under the table #1 Power, under the table… HDBaseT receiver at the display wall, Kramer EXT3-POE-XR-R HDBaseT receiver at the display… Kramer EXT3-POE-XR-R hdbaset-1 · RJ45 hdmi-out-1 · HDMI usb-b-1 · USB-B Power, behind the display #2 Power, behind the disp… Laptop, The person's own Laptop The person's own cable Scheduler panel, Logitech Tap Scheduler Scheduler panel Logitech Tap Scheduler Network, at the door #1 Network, at the door #1 List every cable Cable From To Video bar, hdmi-out-1 Display 1, hdmi-in-1 Video bar, hdmi-out-2 Display 2, hdmi-in-1 Display 1, lan-1 Data outlet 1, behind the display Video bar, lan-1 Data outlet 2, behind the display Display 2, lan-1 Data outlet 4, behind the display Touch controller, lan-1 Data outlet 1, below the table HDBaseT transmitter, hdbaset-1 HDBaseT receiver at the display wall, hdbaset-1In direct cable run 1, floor box to display wall. The receiver powers the transmitter over this cable. HDBaseT transmitter, usb-c-1 LaptopThe cable the demo machine plugs into HDBaseT receiver at the display wall, hdmi-out-1 Video bar, hdmi-in-1 HDBaseT receiver at the display wall, usb-b-1 Video bar, usb-c-1The demo machine's USB through to the video bar, for device mode Scheduler panel, lan-1 Data outlet 1, at the door Display 1, power-in Power outlet 1, behind the display HDBaseT receiver at the display wall, power-in Power outlet 2, behind the display Video bar, power-in Power outlet 3, behind the display Display 2, power-in Power outlet 4, behind the display HDBaseT transmitter, power-in Power outlet 1, below the tableOptional: the transmitter can also run on power from the receiver
In ServiceNow
Number INC0041230
Opened 1 Oct 2026, 11:05
Caller Service desk
Priority 1, critical
Proposed priority 1, critical (live client briefing), not changed
State Resolved
Assignment group AV and IT, EMEA
Assigned to Liam Doyle
Short description Main display in the Demo zone lost its picture during a client demo
Resolution code Fixed
Resolution notes The HDMI lead at the demo table had been knocked half out. Reseated and clipped; the display came back. Added by Keia Atlas
About Demo zone display 1, AG-004031
Where 5.03 Demo zone, Dublin office, Dublin
Service AV · owner Sofia Reyes
Response target 15 min, every minute counts
Matched by The technician raised it from the Demo zone during the briefing.
Symptom in the guide No picture
First check Keia Atlas record. Likely: display off or on the wrong input, HDBaseT link down, source device asleep Raw Open pages like this here
Raw The audit log for this job
Every change, newest first, with who made it and when. Undo adds a change that puts the old value back; nothing is deleted.