Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Knowledge is switched off
Known errors, playbooks and proposals to change them. This demo has the Knowledge module switched off in Organisation settings.
Manufacturer caseNewUbiquiti UniFiBeing preparedSimulated
DEMO-UNIFI-EX7-0031: The Express 7 restarts again and again after a brief power drop
Being prepared · not yet sent to Ubiquiti UniFichecked just now
- 1Incident
- 1Office
- 100Units of the model
- NoneNo service level
It goes as you, through the route below, with the evidence and the logs ticked below. Simulated: nothing leaves Keia Atlas, and a real send will still need a person.
- To
- Ubiquiti UniFi · Ubiquiti support portal, raised by the network team
- Subject
- DEMO-UNIFI-EX7-0031: The Express 7 restarts again and again after a brief power drop
- Models
- Ubiquiti UniFi Express 7 (UX7)
Anything to know before we roll out the version with the fix.
Why this case
Known error DEMO-UNIFI-EX7-0031 affects our fleet, and there is no case with Ubiquiti UniFi about it yet.
Contract and support
Ubiquiti support portal, raised by the network team No contract with Ubiquiti UniFi is on record, so there is no service level.
Who decides
Keia Atlas prepared it. A person reads it and sends it: usually the service manager, who looks after Ubiquiti UniFi.
Nothing is sent, linked or closed without a person. Every step shows who and when, and Undo is in History.
The evidence
Gathered by Keia Atlas| Incident | Device | Where | Model | Serial | Version |
|---|---|---|---|---|---|
| INC0041198 | Greystones home office 1 home network gateway | Greystones home office 1, Remote EMEA | Ubiquiti UniFi Express 7 (UX7) | DEMO-REM-000953 | Not known |
- 15 Oct, 16:30INC0041198 Opened: Home office gateway keeps restarting, calls drop · Greystones home office 1, Remote EMEA
- 15 Oct, 16:30INC0041198 Device management: Gateway restarted 14 times since 22 September, every 25 to 40 minutes. · Greystones home office 1, Remote EMEA