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Work reportDoneSimulated

Work report: Raise the RMA with Kramer through the integrator, and put INC0041177 on hold

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Keia Atlas · Work report

Raise the RMA with Kramer through the integrator, and put INC0041177 on hold

DoneGenerated 19 Oct 2026

Task
T-2102 Raise the RMA with Kramer through the integrator, and put INC0041177 on hold
Project
PRJ-21 Heron HDBaseT receiver RMA
Office
Chicago office
Kind of work
Plan phase, order work
Space
Whole project
Done by
David Okoro, Project manager
Due
15 Oct 2026
Estimate
1 h
Closed with the phase
Plan phase ended 15 Oct 2026

What was done

Raise the RMA with Kramer through the integrator, and put INC0041177 on hold. Nothing new: a one-off.

Steps followed

  1. Order from the design: every position, plus one spare per ten.
  2. Flag anything with a long lead time to the project manager.
  3. Record the purchase order number and the expected delivery date on the project.

Who

  • David OkoroProject manager1 h estimatedChases Kramer for the ship date and closes the incident

Devices installed or changed

No devices were installed or changed by this work.

Evidence

  • Closing note: Nothing new: a one-off
  • Recorded for the Plan phase: Fault notes
  • Recorded for the Plan phase: RMA-55120

Deviations and added tasks

No deviations recorded.

Sign-off

  • Plan gate: signed off by David Okoro, 15 Oct 2026
  • Task closed
Done byDavid OkoroSignatureDate
Project managerDavid OkoroSignatureDate

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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About T-2102 Raise the RMA with Kramer through the integrator, and put INC0041177 on hold

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.