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This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
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Project PRJ-21RMAChicago officeSimulated
Heron HDBaseT receiver RMA
Procure gate due 23 Oct · 1 task waiting on somethingchecked just now
ScheduleOn planProcure is due 23 Oct; target 30 Oct.
CostUS$380 in handUS$0 spent or ordered of US$500 approved, US$120 still estimated.
ScopeAs chartered1 space, rma; no change requests.
Next gateProcure gatedue 23 OctProject manager signs it off. Replacement received. Serial recorded.
Timeline
15 Oct to 30 Oct, following the RMA playbook, version 1.0Today
PlannedActualPast the planGate, filled when signed off
Plan: what happened
Ended 15 Oct1 days early
A bench receiver brought the picture back, so the fault is the receiver. RMA-55120 raised; a long HDMI cable runs from the table to the scaler until the replacement arrives.
Handed onFault notesRMA-55120
Gate signed off by David Okoro, 15 Oct
Tasks in this phase
Prove the fault: swap the cable, then try a bench receiverGrace Kim · Done · fix capturedRaise the RMA with Kramer through the integrator, and put INC0041177 on holdDavid Okoro · DoneRun a long HDMI cable from the table to the scaler as a workaroundGrace Kim · DoneThe gate, signed off by Project manager
- Fault proved
- RMA number recorded
- Workaround in place
What the playbook says: 5 steps
- On-site technicianProve the fault: swap one part at a time until it follows the unit
- Project managerCheck warranty or support cover for the unit
- Project managerRaise the RMA with the vendor or their reseller, with serial and fault notes
- On-site technicianLook in the office's IT store for a spare of the same model. If there is one, the swap can happen now; if not, give the space a workaround until the replacement arrives
- Service desk analystPut the incident on hold for the vendor, with the RMA number
Procure: what happened
Open, due 23 Oct
Waiting for Kramer to ship the replacement, due 2 October.
Tasks in this phase
Wait for the replacement receiver and record when it shipsDavid Okoro · Waiting onThe gate, signed off by Project manager
- Replacement received
- Serial recorded
What the playbook says: 3 steps
- Project managerChase the vendor for the ship date, and tell the space's users if it slips
- Project managerAsk whether the vendor sends the replacement before or after the faulty unit goes back
- On-site technicianRecord the replacement's serial on arrival
The Deploy board11 devices in 1 space, each through four steps. Tick each device's checklist, or hand it to the agent.0/11Provision0/11Install0/9Configure0/11CommissionOpen Deploy
Deploy: what happened
Not reached yet. Planned to end 31 Oct (the playbook allows Half a day).
Tasks in this phase
Record the replacement's serial and MAC at the receiver's position, and mark the old receiver as returnedGrace Kim · To doSwap the receiver behind the display wall and take away the long cableGrace Kim · To doRun Heron's verification: a laptop at the table shows on both screensCamila Ortiz · To doThe gate, signed off by AV and IT delivery engineer
- Replacement working at its position
- Space passes its verification
What the playbook says: 6 steps
- On-site technician · ProvisionAdd the replacement's serial and MAC at the failed unit's position; mark the old unit as returned
- Project manager · InstallBook the space out
- On-site technician · InstallSwap the unit, from the IT store's spare if you took one, keeping position and hostname, and take the workaround away
- AV and IT delivery engineer · ConfigureCheck the firmware is the standard and load the configuration, if the unit has one
- AV and IT delivery engineer · CommissionRun the space's verification
- On-site technician · CommissionTest call, or the space's own test, from the failed position
Hand over: what happened
Not reached yet. Planned to end 5 Nov (the playbook allows Under 1 weeks).
Tasks in this phase
Send the faulty receiver back to Kramer and keep the courier receiptGrace Kim · To doResolve INC0041177 with the fix and the new serial, and update the spares countDavid Okoro · To doThe gate, signed off by Service manager, AV
- Faulty unit on its way back
- Incident resolved
- Records match the space
What the playbook says: 3 steps
- On-site technicianPack the faulty unit and send it back with the RMA number, and keep the courier receipt
- Service desk analystResolve the incident with the fix and the new serial
- Project managerUpdate the asset register. A spare that went into the space stops being a spare; if the store is now below its minimum, order one more
Closed: what happened
Not reached yet. Planned to end 8 Nov (the playbook allows - weeks).
Tasks in this phase
None recorded.
The gate, signed off by Programme manager
- Lessons captured
What the playbook says: 2 steps
- Project managerNote the failure on the model's page if it is the second of the same kind
- Project managerFeed what was learned back into this playbook
Spaces
People and time
DODavid OkoroProject manager3 of 8 h · Chases Kramer for the ship date and closes the incident
GKGrace KimTechnician4 of 8 h · Proved the fault, runs the workaround and swaps the receiver
COCamila OrtizEngineer0 of 2 h · Runs the room's verification after the swap
SRSofia ReyesService owner (sign-off)0 of 1 h · Signs off the records at handover
Budget
US$500approved
- Spent
- US$0
- Ordered, not yet paid
- US$0
- Still an estimate
- US$120
- Left if all goes to plan
- US$380
To do5
Doing0
Waiting on1
Prove the fault: swap the cable, then try a bench receiverPlan · 12.03 Heron15 Oct
Run a long HDMI cable from the table to the scaler as a workaroundPlan · 12.03 Heron15 Oct
Wait for the replacement receiver and record when it shipsProcureDue 23 Oct
Record the replacement's serial and MAC at the receiver's position, and mark the old receiver as returnedDeploy · 12.03 HeronDue 26 Oct
Swap the receiver behind the display wall and take away the long cableDeploy · 12.03 HeronDue 27 Oct
Run Heron's verification: a laptop at the table shows on both screensDeploy · 12.03 HeronDue 27 Oct
Send the faulty receiver back to Kramer and keep the courier receiptHand overDue 29 Oct
Archived tasks 0
Assign to
Risks (might happen), issues (have happened), decisions and dependencies, in one place. Open first: 1 open.
DependencyReplacement receiver from KramerShips on 2 October under the RMA. Install is booked for the day after.T-2104 Wait for the replacement receiver and record when it shipsDODavid Okoroby 23 OctWaiting
A change to what the project delivers. Anyone on the project can propose one; the approver decides, and the log keeps who and when.
No change requests. The scope is as chartered.