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Work report: Run a long HDMI cable from the table to the scaler as a workaround

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Keia Atlas · Work report

Run a long HDMI cable from the table to the scaler as a workaround

DoneGenerated 19 Oct 2026

Task
T-2103 Run a long HDMI cable from the table to the scaler as a workaround
Project
PRJ-21 Heron HDBaseT receiver RMA
Office
Chicago office
Kind of work
Plan phase, install work
Space
12.03 Heron
Done by
Grace Kim, Technician
Due
15 Oct 2026
Estimate
1 h
Closed with the phase
Plan phase ended 15 Oct 2026

What was done

Run a long HDMI cable from the table to the scaler as a workaround. Nothing new: a one-off.

Steps followed

  1. Book the space out for the time the install needs.
  2. Check the firmware on the unit against the standard. Newer than the standard? Don't update or roll back: use Report, New firmware found.
  3. Mount each device where the space type puts it, and connect it as the wiring shows.
  4. Power on and check each device takes its reserved address.
  5. Keep the position and hostname; retire any old unit in the asset register the same day.

Who

  • Grace KimTechnician1 h estimatedProved the fault, runs the workaround and swaps the receiver

Devices installed or changed

SpacePositionModelSerialAsset tagNote
12.03 HeronDisplaychi-1203-dsp01DEMO-CHI-000003AG-000003
12.03 HeronDisplaychi-1203-dsp02DEMO-CHI-000004AG-000004
12.03 HeronVideo barchi-1203-vc01Poly Studio X72Standard firmware 4.6.2.460046DEMO-CHI-000005AG-000005
12.03 HeronTouch controllerchi-1203-tc01Poly TC10DEMO-CHI-000006AG-000006
12.03 HeronHDBaseT transmitterKramer EXT3-C-XR-TDEMO-CHI-000007AG-000007
12.03 HeronHDBaseT receiver at the displayKramer EXT3-POE-XR-RDEMO-CHI-000008AG-000008
12.03 HeronMicrophonePoly Studio Expansion MicrophoneDEMO-CHI-000009AG-000009
12.03 HeronWhiteboard cameraLogitech ScribeDEMO-CHI-000010AG-000010
12.03 HeronScaler for the whiteboard camera pictureKramer VP-440H2DEMO-CHI-000011AG-000011
12.03 HeronUSB to HDMI converter for the whiteboard cameraINOGENI U-CAMDEMO-CHI-000012AG-000012
12.03 HeronScheduler panelchi-1203-sch01Logitech Tap SchedulerDEMO-CHI-000013AG-000013

Evidence

  • Closing note: Nothing new: a one-off
  • Recorded for the Plan phase: Fault notes
  • Recorded for the Plan phase: RMA-55120

Deviations and added tasks

No deviations recorded.

Sign-off

  • Plan gate: signed off by David Okoro, 15 Oct 2026
  • Task closed
Done byGrace KimSignatureDate
Project managerDavid OkoroSignatureDate

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See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

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  • Project managerRuns projects day to day: dates, suppliers and who does what
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Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

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Leadership

  • Head of AV and ITThe whole service, every region

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About T-2103 Run a long HDMI cable from the table to the scaler as a workaround

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.