Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Projects is switched off

Projects, the schedule, planning, the work plan and the Lab. This demo has the Projects module switched off in Organisation settings.

Organisation settings

Task T-2108Hand over · Hand over phasePRJ-21 Heron HDBaseT receiver RMATo doSimulated

Send the faulty receiver back to Kramer and keep the courier receipt

To do · due in 10 dayschecked just now

  • 29 OctDue in 10 days
  • 1 hEstimate
  • 0/3Steps done

What to do

From the RMA playbook, Hand over phase: "Pack the faulty unit and send it back with the RMA number, and keep the courier receipt".

The phase is done when: Faulty unit on its way back; Incident resolved; Records match the space.

It goes to Tomás Varga and Sofia Reyes as a suggested change to the RMA playbook. You can withdraw it.

The space

How it closed

Closing a task needs one of these. It takes under 30 seconds.

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Tell the team

About T-2108 Send the faulty receiver back to Kramer and keep the courier receipt

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.