Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Projects is switched off

Projects, the schedule, planning, the work plan and the Lab. This demo has the Projects module switched off in Organisation settings.

Organisation settings

Task T-2109Records · Hand over phasePRJ-21 Heron HDBaseT receiver RMATo doSimulated

Resolve INC0041177 with the fix and the new serial, and update the spares count

To do · due in 11 dayschecked just now

  • 30 OctDue in 11 days
  • 1 hEstimate
  • 0/3Steps done

What to do

From the RMA playbook, Hand over phase: "Resolve the incident with the fix and the new serial", which produces: Resolved incident.

The phase is done when: Faulty unit on its way back; Incident resolved; Records match the space.

It goes to Tomás Varga and Sofia Reyes as a suggested change to the RMA playbook. You can withdraw it.

The space

How it closed

Closing a task needs one of these. It takes under 30 seconds.

Serial numbers and MAC addresses

Checked by the delivery engineer before they count
PositionModelSerialMAC address
Heron displaychi-1203-dsp01–
Heron displaychi-1203-dsp02–
Heron video barchi-1203-vc01Poly Studio X72
Heron touch controllerchi-1203-tc01Poly TC10
Heron hDBaseT transmitterhdbaset-txKramer EXT3-C-XR-T
Heron hDBaseT receiver at the displayhdbaset-rxKramer EXT3-POE-XR-R
Heron microphonemicrophonePoly Studio Expansion Microphone
Heron whiteboard camerawhiteboard-cameraLogitech Scribe
Heron scaler for the whiteboard camera picturescalerKramer VP-440H2
Heron uSB to HDMI converter for the whiteboard camerausb-hdmi-converterINOGENI U-CAM
Heron scheduler panelchi-1203-sch01Logitech Tap Scheduler

Demo: saved in this browser. A MAC is six pairs of letters A to F and digits, with colons or dashes.

The devices

11 in this room
Heron displayModel set per project · chi-1203-dsp01 · Display wall

Heron displayModel set per project · chi-1203-dsp02 · Display wall

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Report

Tell the team

About T-2109 Resolve INC0041177 with the fix and the new serial, and update the spares count

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.