Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Projects is switched off

Projects, the schedule, planning, the work plan and the Lab. This demo has the Projects module switched off in Organisation settings.

Organisation settings

Task T-2201Review · Plan phasePRJ-22 Poly VideoOS 4.7.0 rolloutDoneSimulated

Read the 4.7.0 release notes and ADV-002 for the X52, X32 and TC10

Done · 2 steps completechecked just now

  • 14 OctWas due 14 Oct
  • 3 hEstimate
  • 2/2Steps done

What to do

From the Firmware rollout playbook, Plan phase: "Read the release notes and the advisories for every model that runs this firmware", which produces: Known errors list.

The phase is done when: Lab test passed; Version approved as the standard; Pilot spaces and waves agreed.

It goes to Tomás Varga and Sofia Reyes as a suggested change to the Firmware rollout playbook. You can withdraw it.

The spaces

How it closed

What fixed it

"ADV-002 is about 4.7.0 itself, so the camera check after a reboot goes into every pilot room's verification."

Anna Byrne · now in the guide for the next install

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

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Tell the team

About T-2201 Read the 4.7.0 release notes and ADV-002 for the X52, X32 and TC10

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.