Keia Atlas

Vendor access

This part is for Aigna staff

Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.

Go to your installation

Module

Support is switched off

Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

Organisation settings

Standing rule · NetworkSimulated

DNS rule

Unable to complete at 02:00, rolled back · incident with Norachecked just now

Runs, one square each

oldest on the left

21 runs · 1 unable to complete

  • Done automatically, read back and matched
  • Unable to complete
  • Put back by a person

Unable to complete 02:00 · Tried to write A record dub-306-vc01 → 10.20.3.61 ·

Checked before every run

In this order; the first that fails stops the run before it touches anything
  1. 1Inside the window, 01:00 to 05:00
  2. 2The build sheet was approved since the last run
  3. 3The device answers a ping, so the address in the build sheet is in use
  4. 4Not in a change freeze
Record

How a run goes

Read, write, read back: a write that does not read back as intended is Unable to complete
  1. ReadRead the hostname and address from the build sheet0.3 s
  2. WriteWrite the A record in the DNS zone, keeping the one it replaces0.6 s
  3. Read backRead the record back and compare it with the build sheet0.5 s
  4. ThenDone automatically, or Unable to complete and rolled back

What it reads

  • Build sheet (Keia Atlas, 27 Sept 16:02)
  • DNS zone corp.example (the DNS tool, through its connector, 01:59)

What it rules out

  • Unit unreachable (no, it answered a ping at 01:59)
  • Booking in progress (no, none until 08:30)

What it does not check

  • Whether the switch port VLAN matches the build sheet (not in this rule)

Runs

Newest first · 17 quiet nights with nothing to change are in the strip
  1. Unable to complete, rolled back · dub-306-vc01The DNS tool refused the write: the service account no longer has permission on the zone. The read back did not match, so the rule restored the previous record.02:00
  2. Done automatically · dub-304-vc90Wrote A record dub-304-vc90 → 10.20.3.4902:00, 17 Oct
  3. Done automatically · dub-305-sch01Wrote A record dub-305-sch01 → 10.20.3.5702:00, 13 Oct
  4. Done automatically · dub-303-vc01Wrote A record dub-303-vc01 → 10.20.3.3302:00, 30 Sept

Incidents

Raised by a run, or offered this rule on their Do section
DNS rule unable to complete for Kestrel's video barINC0041211 · P3 (no booking affected) · New
Raw

Raw

The audit log for this rule

View as

See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

Suggested

Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
  • Engineering managerLeads the delivery engineers
  • Project management leadLeads the project managers
  • On-site services managerLeads the on-site technicians
  • Delivery managerThe whole delivery team, every region

Support and service

  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
  • Service manager, networkOwns the network standard and its service

The Lab

  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

Partners

  • Integration vendorSees their own installations only
  • Service vendorRepairs under the service contract

Overview

  • EveryoneEvery role's first screen at once, to see the whole picture

Settings

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Report

Tell the team

About DNS rule

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.