New 19 Oct, 02:01 · Keia Atlas 10 h so far In progress Not yet Resolved Not yet 4 h to take it · Goes to Sofia Reyes, the service owner, at 16:00 if nobody takes it
3.06 Kestrel Medium meeting room · Video bar lit Space page 6. HDBaseT receiver at the display, Kramer EXT3-POE-XR-R · Behind the display Plate A: Wall plate behind display 1. 4 Type G sockets, 2 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display
Power 3: spare
Power 4: spare
Data 1: Display
Data 2: Video bar Plate A: Wall plate behind display 1. 4 Type G sockets, 2 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display
Power 3: spare
Power 4: spare
Data 1: Display
Data 2: Video bar Plate A: Wall plate behind display 1. 4 Type G sockets, 2 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display
Power 3: spare
Power 4: spare
Data 1: Display
Data 2: Video bar 3. Video bar, Poly Studio X52 · Display wall 1. Display (75 in shown) · Display wall Plate B: Wall plate behind display 2. 4 Type G sockets, 2 data ports.
Power 5: Display
Power 6: Video bar
Power 7: spare
Power 8: spare
Data 3: Display
Data 4: spare Plate B: Wall plate behind display 2. 4 Type G sockets, 2 data ports.
Power 5: Display
Power 6: Video bar
Power 7: spare
Power 8: spare
Data 3: Display
Data 4: spare Plate B: Wall plate behind display 2. 4 Type G sockets, 2 data ports.
Power 5: Display
Power 6: Video bar
Power 7: spare
Power 8: spare
Data 3: Display
Data 4: spare 2. Display (75 in shown) · Display wall Plate C: Floor box in the floor under the table. 2 Type G sockets, 2 data ports, 5 direct runs.
Power 1: HDBaseT transmitter
Power 2: spare
Data 1: Touch controller
Data 2: spare
Direct run 1: HDBaseT link to the display wall
Direct run 2: extra microphone (optional)
Direct run 3: spare
Direct run 4: spare
Direct run 5: spare 5. HDBaseT transmitter, Kramer EXT3-C-XR-T · Below the table Plate E: Wall plate outside the door, behind the booking panel. 1 data port.
Data 1: scheduler panel (optional) Plate D: Floor box in the floor by the table. 2 Type G sockets.
Power 1: spare
Power 2: spare Marker board 4. Touch controller, Poly TC10 · On the desk 4. Touch controller, Poly TC10 · On the desk 7. Microphone, Poly Studio Expansion Microphone · On the desk Track behind the display Tray under the table Up the table leg Floor cable cover Floor box Floor box Floor duct, in the floor Floor duct, in the floor Wall riser, up to the track Plate A: cabled up inside the wall to the ceiling above the door, back to the comms room Plate B: cabled up inside the wall to the ceiling above the door, back to the comms room Plate C: cabled through the floor void to the ceiling above the door, back to the comms room Plate D: cabled through the floor void to the ceiling above the door, back to the comms room HDMI: Video bar HDMI out 1 to Display 1 HDMI in, via the track behind the display HDMI: Video bar HDMI out 2 to Display 2 HDMI in, via the track behind the display Cat 6: Display 1 LAN to plate A, data 1, via the track behind the display Cat 6: Video bar LAN to plate A, data 2, via the track behind the display Cat 6: Touch controller LAN to plate C, data 1, via the table tray, the table leg, the floor cable cover and floor box C Cat 6A: HDBaseT transmitter HDBaseT to HDBaseT receiver at the display HDBaseT, via the table tray, the table leg, the floor cable cover, floor box C, the floor duct, the wall riser and the track behind the display USB-C: HDBaseT transmitter USB-C to a laptop, via the table tray HDMI: HDBaseT receiver at the display HDMI out to Video bar HDMI in, via the track behind the display USB: HDBaseT receiver at the display USB-B to Video bar USB-C, via the track behind the display Microphone: Microphone mic port to Video bar mic port, via the table tray, the table leg, the floor cable cover, floor box C, the floor duct, the wall riser and the track behind the display Power: Display 1 power to plate A, power 1, via the track behind the display Power: HDBaseT receiver at the display power to plate A, power 2, via the track behind the display Power: HDBaseT transmitter power to plate C, power 1, via the table tray, the table leg, the floor cable cover and floor box C Cat 6: Display 2 LAN to plate B, data 3, via the track behind the display Power: Display 2 power to plate B, power 5, via the track behind the display Power: Video bar power to plate B, power 6, via the track behind the display Where the data comes in: above the door, from Comms room (MDF) 3.21 3.66 m 7.62 m 0 1 m 1. Display 1 2. Display 2 3. Video bar 3 4. Touch controller 4 7. Microphone 7 Plate D: Floor box in the floor by the table. 2 Type G sockets.
Power 1: spare
Power 2: spare D 6. HDBaseT receiver at the display, behind the display 6 5. HDBaseT transmitter, below the table 5 Plate A: Wall plate behind display 1. 4 Type G sockets, 2 data ports.
Power 1: Display
Power 2: HDBaseT receiver at the display
Power 3: spare
Power 4: spare
Data 1: Display
Data 2: Video bar A Plate B: Wall plate behind display 2. 4 Type G sockets, 2 data ports.
Power 5: Display
Power 6: Video bar
Power 7: spare
Power 8: spare
Data 3: Display
Data 4: spare B Plate C: Floor box in the floor under the table. 2 Type G sockets, 2 data ports, 5 direct runs.
Power 1: HDBaseT transmitter
Power 2: spare
Data 1: Touch controller
Data 2: spare
Direct run 1: HDBaseT link to the display wall
Direct run 2: extra microphone (optional)
Direct run 3: spare
Direct run 4: spare
Direct run 5: spare C Plate E: Wall plate outside the door, behind the booking panel. 1 data port.
Data 1: scheduler panel (optional) E Drawn to scale · 3.66 × 7.62 m, 27.9 m² · 12 seats · Outlets: Type G sockets; UK and Ireland plates, 86 and 146 mm wide; floor boxes with a 300 mm lid · Table 4.2 × 1.3 m (house choice)
Record now kestrel-vc.corp.example → 10.20.3.61 (restored 02:01)
Build sheet says dub-306-vc01 → 10.20.3.61 (approved 27 Sept)
Stopped at Write · the DNS tool refused it What the systems say DNS tool Refused the write at 02:00: the service account has no permission on the zone corp.example.Keia Atlas The read back did not match, so the rule restored the previous record at 02:01. Nothing is left half done.Network service map The DNS connector shows To review: refused a write at 02:00.Next, from the guide Check the service account's permission on the zone in the DNS tool. When it is fixed, run the rule again from here; the timeline fills step by step. Matched by Raised by the DNS rule's own run for this unit.
Do Standing rules declare their verbs; the job has its own DNS rule · owner Nora Walsh · Roll back · Nora, the rule’s owner, or whoever has the job can run it again
Record Open pages like this here
Timeline Every event: who, what, when and where it came from All 3 People 0 Rules 2 Connectors 0 Changes 1
Today, 19 Oct 02:01 rule: DNS rule (Nora) Unable to complete, rolled back. The DNS tool refused the write; the previous record is back. Offered to Nora, the rule's owner. · How was this done?
What happened Unable to complete at the write step. The DNS tool refused the write: the service account no longer has permission on the zone. The read back did not match, so the rule restored the previous record.
What it read Build sheet (Keia Atlas, 27 Sept 16:02) · DNS zone corp.example (the DNS tool, through its connector, 01:59)
What it did Tried to write A record dub-306-vc01 → 10.20.3.61. The record stayed kestrel-vc.corp.example → 10.20.3.61, restored at the end of the run.
What it ruled out Unit unreachable (no, it answered a ping at 01:59) · Booking in progress (no, none until 08:30)
What it did not check Whether the switch port VLAN matches the build sheet (not in this rule)
Evidence 4 of 4 checks agreed before the write; the write was refused, so the read back did not match. 02:01 Keia Atlas Proposed P3: no booking affected
17 Apr 2022 00:00 Asset register Kestrel video bar installed
DEMO-DUB-000315 · AG-000315
Nothing of this kind on the record yet.
Wiring Every device in the space8 Related work5 Ticket details
Wiring, with the video bar's path lit 7 signal cables, 9 to outlets Video HDBaseT USB Audio
Everything its signal passes through is lit.
Where it starts Carried, switched and processed Where it ends HDMI: Video bar, hdmi-out-1 to Display 1, hdmi-in-1 HDMI: Video bar, hdmi-out-2 to Display 2, hdmi-in-1 Cat 6A: HDBaseT transmitter, hdbaset-1 to HDBaseT receiver at the display, hdbaset-1 USB-C: HDBaseT transmitter, usb-c-1 to Laptop HDMI: HDBaseT receiver at the display, hdmi-out-1 to Video bar, hdmi-in-1 USB: HDBaseT receiver at the display, usb-b-1 to Video bar, usb-c-1 Poly microphone: Microphone, mic-1 to Video bar, mic-1 Video bar, Poly Studio X52 Video bar Poly Studio X52 hdmi-in-1 · HDMI usb-c-1 · USB-C mic-1 · Proprietary hdmi-out-1 · HDMI hdmi-out-2 · HDMI Network, behind the display #2 Network, behind the di… Power, behind the display #6 Power, behind the disp… Display 1, Model set per project Display 1 Model set per project hdmi-in-1 Network, behind the display #1 Network, behind the di… Power, behind the display #1 Power, behind the disp… Display 2, Model set per project Display 2 Model set per project hdmi-in-1 Network, behind the display #3 Network, behind the di… Power, behind the display #5 Power, behind the disp… Touch controller, Poly TC10 Touch controller Poly TC10 Network, under the table #1 Network, under the tab… HDBaseT transmitter, Kramer EXT3-C-XR-T HDBaseT transmitter Kramer EXT3-C-XR-T usb-c-1 · USB-C hdbaset-1 · RJ45 Power, under the table #1 Power, under the table… HDBaseT receiver at the display, Kramer EXT3-POE-XR-R HDBaseT receiver at the display Kramer EXT3-POE-XR-R hdbaset-1 · RJ45 hdmi-out-1 · HDMI usb-b-1 · USB-B Power, behind the display #2 Power, behind the disp… Laptop, The person's own Laptop The person's own cable Microphone, Poly Studio Expansion Microphone Microphone Poly Studio Expansion M… mic-1 · RJ11 List every cable Cable From To Video bar, hdmi-out-1 Display 1, hdmi-in-1 Video bar, hdmi-out-2 Display 2, hdmi-in-1 Display 1, lan-1 Data outlet 1, behind the display Video bar, lan-1 Data outlet 2, behind the display Touch controller, lan-1 Data outlet 1, below the table HDBaseT transmitter, hdbaset-1 HDBaseT receiver at the display, hdbaset-1In direct cable run 1, floor box to display wall. The receiver powers the transmitter over this cable. HDBaseT transmitter, usb-c-1 LaptopThe table cable people plug their laptop into HDBaseT receiver at the display, hdmi-out-1 Video bar, hdmi-in-1 HDBaseT receiver at the display, usb-b-1 Video bar, usb-c-1Laptop USB through to the video bar, for device mode Microphone, mic-1 Video bar, mic-1Over direct cable run 2, with the extension kit Display 1, power-in Power outlet 1, behind the display HDBaseT receiver at the display, power-in Power outlet 2, behind the display HDBaseT transmitter, power-in Power outlet 1, below the tableOptional: the transmitter can also run on power from the receiver Display 2, lan-1 Data outlet 3, behind the display Display 2, power-in Power outlet 5, behind the display Video bar, power-in Power outlet 6, behind the display
In ServiceNow
Number INC0041211
Opened 19 Oct 2026, 02:01
Caller Keia Atlas (DNS rule)
Priority 3, moderate
Proposed priority 3, moderate (no booking affected), not changed
State New
Assignment group Network, EMEA
Assigned to Nora Walsh
Short description DNS rule unable to complete for Kestrel's video bar
Description The nightly DNS rule could not write the new record for dub-306-vc01. It restored the previous record and raised this incident. Added by Keia Atlas
About Kestrel video bar, AG-000315
Where 3.06 Kestrel, Dublin office, Dublin
Service AV · owner Sofia Reyes
Response target 8 working hours, in working hours
Matched by Raised by the DNS rule's own run for this unit. Raw Open pages like this here
Raw The audit log for this job
Every change, newest first, with who made it and when. Undo adds a change that puts the old value back; nothing is deleted.