Keia Atlas

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Incidents and every piece of open work, with who has it. This demo has the Support module switched off in Organisation settings.

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IncidentINC0041140

ResolvedOn call: Arjun Rao until Monday 08:00SimulatedServiceNow · INC0041140 · 17:40

People on the call see Heron's picture freeze every few minutes

Resolved at 17:40 · Fixed · took 3 dayschecked just now

  1. New29 Sep, 10:05 · Yuki Mori1 h 25 min
  2. In progress29 Sep, 11:30 · Kenji Sato3 days
  3. Resolved2 Oct, 17:40 · Kenji SatoFixed

Response target 8 working hours · taken in 85 min

15.03 Heron

Medium meeting room · Video bar litSpace page
8. Scaler for the whiteboard camera picture, Kramer VP-440H2 · Behind the displayPlate A: Wall plate behind the display. 8 Type B sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: Scaler for the whiteboard camera picture Power 5: USB to HDMI converter for the whiteboard camera (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spare5. HDBaseT receiver at the display, Kramer EXT3-POE-XR-R · Behind the displayPlate A: Wall plate behind the display. 8 Type B sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: Scaler for the whiteboard camera picture Power 5: USB to HDMI converter for the whiteboard camera (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: sparePlate A: Wall plate behind the display. 8 Type B sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: Scaler for the whiteboard camera picture Power 5: USB to HDMI converter for the whiteboard camera (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: sparePlate A: Wall plate behind the display. 8 Type B sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: Scaler for the whiteboard camera picture Power 5: USB to HDMI converter for the whiteboard camera (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spare2. Video bar, Poly Studio X52 · Display wallPlate A: Wall plate behind the display. 8 Type B sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: Scaler for the whiteboard camera picture Power 5: USB to HDMI converter for the whiteboard camera (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: sparePlate A: Wall plate behind the display. 8 Type B sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: Scaler for the whiteboard camera picture Power 5: USB to HDMI converter for the whiteboard camera (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spare9. USB to HDMI converter for the whiteboard camera, INOGENI U-CAM · Behind the display1. Display (85 in shown) · Display wallPlate B: Floor box in the floor under the table. 2 Type B sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: extra microphone (optional) Direct run 3: spare Direct run 4: spare Direct run 5: spare4. HDBaseT transmitter, Kramer EXT3-C-XR-T · Below the tablePlate D: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: Scheduler panel10. Scheduler panel, Logitech Tap Scheduler · outside the doorPlate C: Floor box in the floor by the table. 2 Type B sockets. Power 1: spare Power 2: spareMarker board7. Whiteboard camera, Logitech Scribe · Wall7. Whiteboard camera, Logitech Scribe · Wall7. Whiteboard camera, Logitech Scribe · Wall3. Touch controller, Poly TC10 · On the desk3. Touch controller, Poly TC10 · On the desk6. Microphone, Poly Studio Expansion Microphone · On the deskTrack behind the displayTray under the tableUp the table legFloor cable coverFloor boxFloor boxFloor duct, in the floorFloor duct, in the floorWall riser, up to the trackCeiling drop, from the track to the ceilingCeiling basketCeiling basketCeiling drop, from the track to the ceilingPlate A: cabled up inside the wall to the ceiling above the door, back to the comms roomPlate B: cabled through the floor void to the ceiling above the door, back to the comms roomPlate C: cabled through the floor void to the ceiling above the door, back to the comms roomHDMI: Video bar HDMI out 1 to Display HDMI in, via the track behind the displayCat 6: Display LAN to plate A, data 1, via the track behind the displayCat 6: Video bar LAN to plate A, data 2, via the track behind the displayCat 6: Touch controller LAN to plate B, data 1, via the table tray, the table leg, the floor cable cover and floor box BCat 6A: HDBaseT transmitter HDBaseT to HDBaseT receiver at the display HDBaseT, via the table tray, the table leg, the floor cable cover, floor box B, the floor duct, the wall riser and the track behind the displayUSB-C: HDBaseT transmitter USB-C to a laptop, via the table trayHDMI: HDBaseT receiver at the display HDMI out to Scaler for the whiteboard camera picture HDMI in 1, via the track behind the displayHDMI: Scaler for the whiteboard camera picture HDMI out to Video bar HDMI in, via the track behind the displayHDMI: USB to HDMI converter for the whiteboard camera HDMI out to Scaler for the whiteboard camera picture HDMI in 2, via the track behind the displayVendor cable: Whiteboard camera LAN to USB to HDMI converter for the whiteboard camera USB-A 1, via the ceiling drop, the ceiling and the track behind the displayUSB: HDBaseT receiver at the display USB-B to Video bar USB-C, via the track behind the displayMicrophone: Microphone mic port to Video bar mic port, via the table tray, the table leg, the floor cable cover, floor box B, the floor duct, the wall riser and the track behind the displayCat 6: Scheduler panel LAN to plate D, data 1, plugged in beside itPower: Display power to plate A, power 1, via the track behind the displayPower: HDBaseT receiver at the display power to plate A, power 2, via the track behind the displayPower: HDBaseT transmitter power to plate B, power 1, via the table tray, the table leg, the floor cable cover and floor box BPower: Video bar power to plate A, power 3, via the track behind the displayPower: Scaler for the whiteboard camera picture power to plate A, power 4, via the track behind the displayPower: USB to HDMI converter for the whiteboard camera power to plate A, power 5, via the track behind the displayWhere the data comes in: above the door, from Comms room (MDF) 15.191. Display17. Whiteboard camera72. Video bar23. Touch controller36. Microphone6Plate C: Floor box in the floor by the table. 2 Type B sockets. Power 1: spare Power 2: spareC8. Scaler for the whiteboard camera picture, behind the display85. HDBaseT receiver at the display, behind the display59. USB to HDMI converter for the whiteboard camera, behind the display94. HDBaseT transmitter, below the table410. Scheduler panel, at the door10Plate A: Wall plate behind the display. 8 Type B sockets, 4 data ports. Power 1: Display Power 2: HDBaseT receiver at the display Power 3: Video bar Power 4: Scaler for the whiteboard camera picture Power 5: USB to HDMI converter for the whiteboard camera (only in bigger builds) Power 6: spare (only in bigger builds) Power 7: spare (only in bigger builds) Power 8: spare (only in bigger builds) Data 1: Display Data 2: Video bar Data 3: spare Data 4: spareAPlate B: Floor box in the floor under the table. 2 Type B sockets, 2 data ports, 5 direct runs. Power 1: HDBaseT transmitter Power 2: spare Data 1: Touch controller Data 2: spare Direct run 1: HDBaseT link to the display wall Direct run 2: extra microphone (optional) Direct run 3: spare Direct run 4: spare Direct run 5: spareBPlate D: Wall plate outside the door, behind the booking panel. 1 data port. Data 1: Scheduler panelD

Drawn to scale · 3.66 × 7.62 m, 27.9 m² · 12 seats · Outlets: Type A, B sockets; Japanese plates, 70 × 120 mm; floor boxes with a 300 mm lid · Table 4.2 × 1.3 m (house choice)

Record

Timeline

Every event: who, what, when and where it came from
  1. 2 Oct

  2. Kenji Sato Resolved, fixed: Updated the video bar to the standard firmware, 4.6.2.460046. No freezes in three days of calls.

    ServiceNow · INC0041140

  3. 29 Sept

  4. Kenji Sato Updated to 4.6.2.460046 from Poly Lens. Test call for 20 minutes with no freeze. Watching it for a few days.

    ServiceNow · INC0041140

  5. Kenji Sato Took it: Will update the firmware after the 12:00 meeting.

    ServiceNow · INC0041140

  6. rule: Match tickets to spaces (Priya) Matched to the Heron video bar at the Tokyo office. Device management: it is on 4.6.1.444241, not the standard 4.6.2.460046. ·

  7. Yuki Mori Came in: The picture from Heron freezes for a few seconds, then carries on. Sound is fine.

    ServiceNow · INC0041140

  8. Keia Atlas Proposed P3, from impact and urgency

  9. 13 May 2024

  10. Asset register Heron video bar installed

    DEMO-TYO-001068 · AG-001068

Wiring, with the video bar's path lit

9 signal cables, 10 to outlets
VideoHDBaseTUSBVendor cableAudio

Everything its signal passes through is lit.

Where it startsCarried, switched and processedWhere it endsHDMI: Video bar, hdmi-out-1 to Display, hdmi-in-1Cat 6A: HDBaseT transmitter, hdbaset-1 to HDBaseT receiver at the display, hdbaset-1USB-C: HDBaseT transmitter, usb-c-1 to LaptopHDMI: HDBaseT receiver at the display, hdmi-out-1 to Scaler for the whiteboard camera picture, hdmi-in-1HDMI: Scaler for the whiteboard camera picture, hdmi-out-1 to Video bar, hdmi-in-1HDMI: USB to HDMI converter for the whiteboard camera, hdmi-out-1 to Scaler for the whiteboard camera picture, hdmi-in-2Vendor cable: Whiteboard camera, lan-1 to USB to HDMI converter for the whiteboard camera, usb-a-1USB: HDBaseT receiver at the display, usb-b-1 to Video bar, usb-c-1Poly microphone: Microphone, mic-1 to Video bar, mic-1Video bar, Poly Studio X52Video barPoly Studio X52hdmi-in-1 · HDMIusb-c-1 · USB-Cmic-1 · Proprieta…hdmi-out-1 · HDMINetwork, behind the display #2Network, behind the…Power, behind the display #3Power, behind the d…Display, Model set per projectDisplayModel set per projecthdmi-in-1Network, behind the display #1Network, behind the…Power, behind the display #1Power, behind the d…Touch controller, Poly TC10TouchcontrollerPoly TC10Network, under the table #1Network, under the …HDBaseT transmitter, Kramer EXT3-C-XR-THDBaseTtransmitterKramer EXT3-C-XR-Tusb-c-1 · USB-Chdbaset-1 · RJ45Power, under the table #1Power, under the ta…HDBaseT receiver at the display, Kramer EXT3-POE-XR-RHDBaseTreceiver at…Kramer EXT3-POE-XR-Rhdbaset-1 · RJ45hdmi-out-1 · HDMIusb-b-1 · USB-BPower, behind the display #2Power, behind the d…Laptop, The person's ownLaptopThe person's owncableScaler for the whiteboard camera picture, Kramer VP-440H2Scaler forthe…Kramer VP-440H2hdmi-in-1 · HDMIhdmi-in-2 · HDMIhdmi-out-1 · HDMIPower, behind the display #4Power, behind the d…USB to HDMI converter for the whiteboard camera, INOGENI U-CAMUSB to HDMIconverter fo…INOGENI U-CAMusb-a-1 · USB-Ahdmi-out-1 · HDMIPower, behind the display #5Power, behind the d…Whiteboard camera, Logitech ScribeWhiteboardcameraLogitech Scribelan-1 · RJ45Microphone, Poly Studio Expansion MicrophoneMicrophonePoly Studio Expansio…mic-1 · RJ11Scheduler panel, Logitech Tap SchedulerSchedulerpanelLogitech Tap Schedul…Network, at the door #1Network, at the doo…
List every cable
CableFromTo
HDMIVideo bar, hdmi-out-1Display, hdmi-in-1
Cat 6Display, lan-1Data outlet 1, behind the display
Cat 6Video bar, lan-1Data outlet 2, behind the display
Cat 6Touch controller, lan-1Data outlet 1, below the table
Cat 6AHDBaseT transmitter, hdbaset-1HDBaseT receiver at the display, hdbaset-1In direct cable run 1, floor box to display wall. The receiver powers the transmitter over this cable.
USB-CHDBaseT transmitter, usb-c-1LaptopThe table cable people plug their laptop into
HDMIHDBaseT receiver at the display, hdmi-out-1Scaler for the whiteboard camera picture, hdmi-in-1
HDMIScaler for the whiteboard camera picture, hdmi-out-1Video bar, hdmi-in-1
HDMIUSB to HDMI converter for the whiteboard camera, hdmi-out-1Scaler for the whiteboard camera picture, hdmi-in-2
Vendor cableWhiteboard camera, lan-1USB to HDMI converter for the whiteboard camera, usb-a-1Up the marker board wall in trunking, along the ceiling to the display wall and down to the camera power box and dongle behind the display
USBHDBaseT receiver at the display, usb-b-1Video bar, usb-c-1Laptop USB through to the video bar, for device mode
Poly microphoneMicrophone, mic-1Video bar, mic-1Over direct cable run 2, with the extension kit
Cat 6Scheduler panel, lan-1Data outlet 1, at the door
PowerDisplay, power-inPower outlet 1, behind the display
PowerHDBaseT receiver at the display, power-inPower outlet 2, behind the display
PowerHDBaseT transmitter, power-inPower outlet 1, below the tableOptional: the transmitter can also run on power from the receiver
PowerVideo bar, power-inPower outlet 3, behind the display
PowerScaler for the whiteboard camera picture, power-inPower outlet 4, behind the display
PowerUSB to HDMI converter for the whiteboard camera, power-inPower outlet 5, behind the display
Raw

Raw

The audit log for this job
2 Oct, 17:40 INC0041140 is resolvedKenji Sato · ServiceNow29 Sep, 11:30 Kenji Sato took INC0041140Kenji Sato · ServiceNow29 Sep, 10:06 Done automatically: Matched to the Heron video bar at the Tokyo office. Device management: it is on 4.6.1.444241, not the standard 4.6.2.460046Match tickets to spaces (Priya Nair) · Keia Atlas29 Sep, 10:05 Proposed P3 for INC0041140Keia Atlas · Keia Atlas29 Sep, 10:05 INC0041140 is newYuki Mori · ServiceNow

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See Keia Atlas the way someone else does. A demo: nobody signs in.

Viewing asAnna ByrneAV and IT delivery engineer · EMEA

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Delivery

  • Delivery engineerDesigns and commissions spaces, from survey to handover
  • Project managerRuns projects day to day: dates, suppliers and who does what
  • On-site technicianInstalls and fixes kit in the offices
  • Programme managerPlans the year of projects across every region
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  • Service desk analystTakes incidents as they arrive and routes them
  • Network engineerPorts, VLANs and patching
  • Service manager, AVOwns the AV standard and its service
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  • Innovation engineerTests new kit before it ships

Leadership

  • Head of AV and ITThe whole service, every region

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About INC0041140 People on the call see Heron's picture freeze every few minutes

Goes to Sofia Reyes, Service manager, AV. Reviewed within five working days.