Keia Atlas
Healthy- Space12.04 Curlew
- ModelPoly Studio X52
- SerialDEMO-CHI-000016
- LifecycleIn service
- Target firmware4.6.2.460046
Healthy when recorded in the space its space type expects; every port wired as the space type says.
Viewing as , ,
Vendor access
This part is for Aigna staff
Vendors see their own installation and the device reference they need to build it: device types, setup guides and models. Everything else stays with Aigna.
Go to your installationModule
Assets is switched off
Device types, units, models, setup guides, standards, IT stores and cables. This demo has the Assets module switched off in Organisation settings.
Device typevideo-barVersion 1.04 models
Video bar
48 units in service · 2 advisories to review
769.5 mm × 115.2 mm × 103 mm, front, to scale
Every spec and portShowing Poly Studio X52
Ports
9 ports, rear
- Width
- 769.5 mm
- Height
- 115.2 mm
- Depth
- 103 mm
- Weight
- 2.54 kg
- Power
- 25 W max
Drawing traced from Poly Studio X52 data sheet (front photo). Ports from the vendor's documentation.
Checked on one example, chi-1204-vc01 (simulated values).
Asset register
Healthy- Asset tagAG-000016
- SerialDEMO-CHI-000016
- ModelPoly Studio X52
- Space12.04 Curlew
- StatusActive
- Hostnamechi-1204-vc01
Healthy when status is active; space matches where the device is installed.
Addresses and DNS
Healthy- Hostnamechi-1204-vc01
- MAC02:D1:A6:44:16:6D
- IP address10.40.12.125
Healthy when address reservation matches the MAC address; forward and reverse DNS records resolve.
Device management
Healthy- Device namechi-1204-vc01
- SerialDEMO-CHI-000016
- Firmware4.6.2.460046
Healthy when online in the vendor's device management service; firmware at the fleet standard for the model; settings match the setup guide for the model.
Room booking
Healthy- CalendarChicago-office-12.04-Curlew
- Capacity8 seats
Healthy when room resource exists and is linked to the device; capacity matches the space.
Monitoring
Healthy- Monitor namechi-1204-vc01
Healthy when reporting; no open critical alerts.
What each field means, and how hostnames and addresses are built: Learn: device fields
Video bar·v3.0·20 Oct 2026
Studio X in Google Meet mode
- ModelStudio X52, X32, X72
- Firmware4.1 (X52), stay on 4.6.x
- ModeGoogle Meet
Checkingon dub-305-vc01
Settings
26 set · 14 verify · 37 left at the default · 10 per device
Order matters
- 1Pre-flight
- 2Connect HDMI, Ethernet, then power
- 3Complete the setup prompts
- 4Log in and set the admin password
- 5Turn off automatic updates
Setup guide file state
- AssetboxIn sync
- InfoDNSIn sync
- Fleet LensDrifted
- AppStateIn sync
- Monitor DogIn sync
Open the setup guideConfiguring happens in a project's Deploy page.
Aigna standard · Poly VideoOS
The Aigna standard since March 2026. Updates come through Poly Lens, with automatic updates off; the TC10 is updated with the system it is paired to.
4.7.0-466077 in the Lab5.0.1.470014 do not install5.0.0-418922 do not install
Every release, and why each was or wasn't taken (5)
5.0.1.470014Do not installAug 2026ADV-001
Do not install. Version 5 drops Google Meet and cannot be rolled back to version 4.
- Android 13 on the systems; the TC10 moves to Android 12
- Partner apps no longer bundled in the main package
- Fixes the TC10 reconnecting after a scheduled restart
- Fixes devices showing offline in Poly Lens
Release notes3 known errors
- TC10 disconnects
- Systems failing to wake over HDMI
- Wi-Fi issues
5.0.0-418922Do not installMay 2026ADV-001
Do not install. Supports only Microsoft Teams Rooms and Poly Device Mode.
- New machine-learning camera framing
- Better AI noise blocking
- Lower audio and video latency
- Needs 4.6.0 first; X30, X50, X70, G7500 and TC8 not supported
Release notes3 known errors
- X52 with TC10 won't wake with HDMI connected
- Wi-Fi won't disconnect after losing the network
- HDMI content blocks automatic entry to Device Mode
4.7.0-466077In the LabJun 2026LAB-07
The last version 4 release. In the Lab now; it becomes the standard only if the camera issue doesn't affect Aigna rooms.
- The REST API's X-XSRF token requirement can be turned off
- HP Direct Connect for Teams on the codec
- Tested against CVE-2025-48543 and CVE-2024-43093
- Ships Google Meet app 20260222.00.00
Release notes3 known errors
- External camera reverts to the built-in camera after a reboot on X52 and X32 (PVENG-35985)
- Wi-Fi with Cisco access points (PVENG-20443)
- Trio C60 audio clipping (VOICE-77624)
4.6.2.460046StandardFeb 2026
The Aigna standard since March 2026.
- Admin password synced to paired devices, including touch controllers
- REST API hardening
- Fixes video freezing on HDMI input (X32, X52, X72)
Release notes2 known errors
- External camera reverts to the built-in camera after a reboot on X52 and X32
- Wi-Fi with Cisco access points
4.6.1.444241SupersededNov 2025
- RS-232 on the G62 through a USB adapter
- Extron DMP and DTP3 support
- Camera auto-recovery
Release notes1 known error
- E60 or E70 camera reverts to the built-in camera on X52 and X32
Known errors in the standard firmware (4.6.2.460046)
- External camera reverts to the built-in camera after a reboot on X52 and X32
- Wi-Fi with Cisco access points
Symptoms
Likely causes and where to look firstMeeting will not startDevice offline; Room account signed out; Touch controller unpairedCheck Device management first
No camera in laptop meetingUSB-C cable or adapter fault; Device not in device modeCheck Keia Atlas first
Echo or poor audioFirmware with a known audio issue; Extra microphone not detected; Hard room surfacesCheck Device management first
Cross-checks
The same fact must agree everywhere it is recorded| Check | Compares |
|---|---|
| Serial match | keia_atlas.serial = inventory.serial |
| Space match | keia_atlas.space = inventory.space |
| Hostname match | inventory.hostname = dhcp_dns.hostname |
| Firmware match | device_management.firmware_version = keia_atlas.expected_firmware |
Used in
Device type file
- File
- data/device-classes/video-bar.yaml
- Version
- 1.0
- Updated
- 2026-09-27
- Hostname prefix
- vc